The fact that Burger King chicken nuggets is an option in this review as well as a straw is wild for dishes to recommend
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Big Mac, Straw, Double Quarter Pounder with Cheese, Quarter Pounder with Cheese
Daniel A. Wall Sr
Can the staff make it any more difficult? Fast food workers are wanting $15.00 an hour and can't work to that level.
Atmosphere: 2
Food: 2
Service: 2
James jesster66theclown
The lady i talk to lie and said she did have my order!! when l know she did. Plz she was a disrespectful as hell. She should not work there and I hope the owner see this. Because she don't deserve to have a job. She told me there was no code. But yet I went to a nother location and they found it right away and told me it was at that store. So not waste your time going to the location on Shawnee dr in kck
Luke Ledford
Black lady denied me my order said it wasn't there after telling me i was rth in line went to a different one and they said it's there at the one I just left and they charged me typical McDonald's cant receive an order let alone complete it correctly
Paulette Moreno
The manager added our change in our food and didn’t give me it in my hand and said she made a mistake
Atmosphere: 1
Food: 3
Service: 1
Skyler Gram
extremely bad, even more a mcdonald’s. the food is simply WORSE in every way. do not recommend this location.
Atmosphere: 1
Food: 1
Service: 1
Alyssea Walker
I've ordered here a lot rather door dash or drive thru😒 missed items on my order can't get anyone on the phone😒
Atmosphere: 1
Food: 2
Service: 1
Jessica-Ray Suckow
There's always an issue when I go here only reason I continued to come to this location is because it's down street from where I live, but from now on based on today I will no longer go to this location. I had to repeat myself with everything I ordered more than 1 time. I even turned my truck off n she still couldn't hear me and even had an attitude towards me because she still couldn't hear after turning truck off wasn't welcoming at all and was very rushing. Very disappointed
Atmosphere: 1
Food: 2
Service: 1
Sonja Sierra
One of the “better” locations, as in food is always fresh
Atmosphere: 5
Food: 5
Service: 5
Samuel Burleson
I placed an order on the McDonald’s mobile app, as I often do, and after paying, the app did not give me an option to choose curbside, drive-thru, or counter pickup. I was in a hurry, so I decided to go through the drive-thru. When I reached the window, the manager came over holding my food and drink in his hand and told me I had to come inside to get it.
Let me be clear—my food was already paid for and physically in his hand, yet instead of just handing it to me, he made me drive around, park my work van, and go inside where it was crowded and chaotic, wasting even more of my time. When I asked why he couldn’t have just handed me the order at the window, I received no reasonable explanation.
This is not only poor leadership but also terrible customer service. It was unnecessary, inconsiderate, and completely unprofessional. I expect managers to use common sense and prioritize the customer experience, not create pointless obstacles.
Dine in Customer service was terrible gave no butter for sons pancakes ignored me when i went to counter had to raise my voice " yell" to get his attention, ordered of screen "tent table number" didn't bring food out to table. Worst ever
Victoria Morones
They aren’t 24hrs
Atmosphere: 1
Food: 1
Service: 1
Maryk Meyer
Love the mocha frappes
Yani
I NEVER write reviews EVER. But this keeps happening. I go to mcdonald’s in the morning because they’re currently remodeling my kitchen. I grab breakfast for my kids. The same lady “Martha” is in the 2nd drive thru. I grab something different for the kiddos everytime. She always has an attitude. Today specifically, is where i drew the line. Usually and i know this because i worked at this location. You give out the drinks and straws first. I had 3 drinks. A orange juice, a macchiato, and a frappe. She only gave me the frappe. Then she handed the bag. 4 burritos and an oatmeal. Only 3 outa the 4 were there. i gave her the bag back and she proceeds to give me an attitude. Per usual. nothing new. she hand the bag back. The burritos were in meals. they come with the hash brown and the drinks. I was so into making sure everything was in the bag because they ALWAYS forget something. I drive off. The drinks were never given to me. I come back, she then proceeds to say “it’s not my fault u drove off, pay attention.”……… JUST WOW. like it’s your job to give me what i asked for, she said she “told me to go to second window”, SHE NEVER DID FYI. I was already frustrated with the fact that i was getting treated so bad. Today. 10/23/2024
I don’t have receipt for this one, sorry like i mentioned before i am getting my kitchen remodeled!! i will provide e-receipt on mcdonald’s app if i have it.
On a Tuesday morning i believe it was on the 8th. I went in for quick breakfast after taking my kiddos to Turner REC, for parents and teachers. I went in around 10:20AM. I didnt leave till 10:40. Ten minutes after breakfast ended. I only live 5 minutes from this location. I had a meeting with a teacher at 10:30. i came for fast service. Same thing. Same person. and i could go ON and ON about the same “manager”. I had came up to the window and told her about ANOTHER incident before, the same lady forgot my oatmeal. I had told her and she came up to the window speaking Spanish then english after i had spoke to her in English. Which is fine i don’t mind i do speak spanish. but she said “oh i’m sorry since this is america i forgot i can’t speak spanish”. Which ???? has nothing to do with what i said about the oatmeal. She then proceeded to ask for a receipt, i told her i would pull it on the app. She then said you know what it’s fine. She handed the drinks over and told me to go to the second window. which she already had 5 cars in front of me waiting too. I then waited 15 MINUTES for my food? which is OUTRAGEOUS. I then went inside after 10 minutes, and other people were waiting too, mad and angry at the wait time. A nicer older lady next to me was asking if i could check in her food, and the manger was telling off her employees in Spanish, saying stuff like “niña ponte a poner los hashbrown, siempre te digo y siempre te haces como que no sabes” then under her breath mumbled “como P3nd3j4”. i’ll translate, she said girl, go put hash browns down, “i always tell you and you always act like you don’t know.” then mumbled “like a dumb4ss”. Then told another employee in spanish “dale la comida ala m0ya” meaning “give the food to the black bitc*.” I have never seen somone be so racist towards someone in my whole life of living. Then made a face towards me. i grabbed the lady’s food for her and then gave it to her, i heavy heartedly told the lady she just said something so racist towards in spanish, i would tell your husband or call corporate, she looked stunned. She went told her husband. I then proceeded to ask for my food and drinks and left. that was 10:34. She before handed my food kept saying, hurry up hurry up slow people. but meaner in spanish.
I could go on about incidents. But these are just the 2 craziest ones yet. I mentioned before i NEVER make reviews, but these just hurt to make. i used to work here, she also was my manager at some point and i never worked under her clock and i’m glad i didn’t. she was rude and entitled. i hate to break it to you but teachers from turner agree too, oth
The fact that Burger King chicken nuggets is an option in this review as well as a straw is wild for dishes to recommend
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Big Mac, Straw, Double Quarter Pounder with Cheese, Quarter Pounder with Cheese
Can the staff make it any more difficult? Fast food workers are wanting $15.00 an hour and can't work to that level.
Atmosphere: 2
Food: 2
Service: 2
The lady i talk to lie and said she did have my order!! when l know she did. Plz she was a disrespectful as hell. She should not work there and I hope the owner see this. Because she don't deserve to have a job. She told me there was no code. But yet I went to a nother location and they found it right away and told me it was at that store. So not waste your time going to the location on Shawnee dr in kck
Black lady denied me my order said it wasn't there after telling me i was rth in line went to a different one and they said it's there at the one I just left and they charged me typical McDonald's cant receive an order let alone complete it correctly
The manager added our change in our food and didn’t give me it in my hand and said she made a mistake
Atmosphere: 1
Food: 3
Service: 1
extremely bad, even more a mcdonald’s. the food is simply WORSE in every way. do not recommend this location.
Atmosphere: 1
Food: 1
Service: 1
I've ordered here a lot rather door dash or drive thru😒 missed items on my order can't get anyone on the phone😒
Atmosphere: 1
Food: 2
Service: 1
There's always an issue when I go here only reason I continued to come to this location is because it's down street from where I live, but from now on based on today I will no longer go to this location. I had to repeat myself with everything I ordered more than 1 time. I even turned my truck off n she still couldn't hear me and even had an attitude towards me because she still couldn't hear after turning truck off wasn't welcoming at all and was very rushing. Very disappointed
Atmosphere: 1
Food: 2
Service: 1
One of the “better” locations, as in food is always fresh
Atmosphere: 5
Food: 5
Service: 5
I placed an order on the McDonald’s mobile app, as I often do, and after paying, the app did not give me an option to choose curbside, drive-thru, or counter pickup. I was in a hurry, so I decided to go through the drive-thru. When I reached the window, the manager came over holding my food and drink in his hand and told me I had to come inside to get it.
Let me be clear—my food was already paid for and physically in his hand, yet instead of just handing it to me, he made me drive around, park my work van, and go inside where it was crowded and chaotic, wasting even more of my time. When I asked why he couldn’t have just handed me the order at the window, I received no reasonable explanation.
This is not only poor leadership but also terrible customer service. It was unnecessary, inconsiderate, and completely unprofessional. I expect managers to use common sense and prioritize the customer experience, not create pointless obstacles.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Dine in Customer service was terrible gave no butter for sons pancakes ignored me when i went to counter had to raise my voice " yell" to get his attention, ordered of screen "tent table number" didn't bring food out to table. Worst ever
They aren’t 24hrs
Atmosphere: 1
Food: 1
Service: 1
Love the mocha frappes
I NEVER write reviews EVER. But this keeps happening. I go to mcdonald’s in the morning because they’re currently remodeling my kitchen. I grab breakfast for my kids. The same lady “Martha” is in the 2nd drive thru. I grab something different for the kiddos everytime. She always has an attitude. Today specifically, is where i drew the line. Usually and i know this because i worked at this location. You give out the drinks and straws first. I had 3 drinks. A orange juice, a macchiato, and a frappe. She only gave me the frappe. Then she handed the bag. 4 burritos and an oatmeal. Only 3 outa the 4 were there. i gave her the bag back and she proceeds to give me an attitude. Per usual. nothing new. she hand the bag back. The burritos were in meals. they come with the hash brown and the drinks. I was so into making sure everything was in the bag because they ALWAYS forget something. I drive off. The drinks were never given to me. I come back, she then proceeds to say “it’s not my fault u drove off, pay attention.”……… JUST WOW. like it’s your job to give me what i asked for, she said she “told me to go to second window”, SHE NEVER DID FYI. I was already frustrated with the fact that i was getting treated so bad. Today. 10/23/2024
I don’t have receipt for this one, sorry like i mentioned before i am getting my kitchen remodeled!! i will provide e-receipt on mcdonald’s app if i have it.
On a Tuesday morning i believe it was on the 8th. I went in for quick breakfast after taking my kiddos to Turner REC, for parents and teachers. I went in around 10:20AM. I didnt leave till 10:40. Ten minutes after breakfast ended. I only live 5 minutes from this location. I had a meeting with a teacher at 10:30. i came for fast service. Same thing. Same person. and i could go ON and ON about the same “manager”. I had came up to the window and told her about ANOTHER incident before, the same lady forgot my oatmeal. I had told her and she came up to the window speaking Spanish then english after i had spoke to her in English. Which is fine i don’t mind i do speak spanish. but she said “oh i’m sorry since this is america i forgot i can’t speak spanish”. Which ???? has nothing to do with what i said about the oatmeal. She then proceeded to ask for a receipt, i told her i would pull it on the app. She then said you know what it’s fine. She handed the drinks over and told me to go to the second window. which she already had 5 cars in front of me waiting too. I then waited 15 MINUTES for my food? which is OUTRAGEOUS. I then went inside after 10 minutes, and other people were waiting too, mad and angry at the wait time. A nicer older lady next to me was asking if i could check in her food, and the manger was telling off her employees in Spanish, saying stuff like “niña ponte a poner los hashbrown, siempre te digo y siempre te haces como que no sabes” then under her breath mumbled “como P3nd3j4”. i’ll translate, she said girl, go put hash browns down, “i always tell you and you always act like you don’t know.” then mumbled “like a dumb4ss”. Then told another employee in spanish “dale la comida ala m0ya” meaning “give the food to the black bitc*.” I have never seen somone be so racist towards someone in my whole life of living. Then made a face towards me. i grabbed the lady’s food for her and then gave it to her, i heavy heartedly told the lady she just said something so racist towards in spanish, i would tell your husband or call corporate, she looked stunned. She went told her husband. I then proceeded to ask for my food and drinks and left. that was 10:34. She before handed my food kept saying, hurry up hurry up slow people. but meaner in spanish.
I could go on about incidents. But these are just the 2 craziest ones yet. I mentioned before i NEVER make reviews, but these just hurt to make. i used to work here, she also was my manager at some point and i never worked under her clock and i’m glad i didn’t. she was rude and entitled. i hate to break it to you but teachers from turner agree too, oth
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Straw
Terrible service and to take your order
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