The food was excellent in taste, temperature, and overall quality. However, charging $5 for only half of a grilled cheese sandwich feels excessive.
The wait time was also longer than expected. I was told there would be a 30-minute delay after placing my order, and while I did receive my food fresh and hot in just under 20 minutes, this is still longer than I typically prefer. The view of the Crowne Centre Mall made the wait more tolerable, but under normal circumstances, it would be too long.
Unfortunately, I was also overcharged for my meal. I originally ordered at the kiosk, but because I require paper receipts for school district reimbursement, I reordered with a cashier. My cashier, Kaci, overcharged me, and the total exceeded $10, which disqualified me from reimbursement. This was disappointing, as I do not appreciate feeling taken advantage of—whether in time or cost. Please see attached photos for details.
Atmosphere: 5
Food: 5
Service: 2
Amanda Hope Smith
This location is not well staffed, food service takes forever, and the staff are blasting music from their phones and not getting orders out efficiently. I won’t be back to this location
Atmosphere: 1
Food: 1
Service: 1
Cody Groom
There's a reason this company is going out of business.
Atmosphere: 1
Food: 1
Service: 1
Juanita Ballard
Horrible service, long wait for food, poor food quality. Had evening event every Monday and stopped in a few times for snack and drink. Saw and heard employees verbally battling a customer from out of town. How embarrassing that this is the experience they get while visiting KC. If the hefty young black man behind the counter 10/27/25, spent more time working and less time being rude to customers, maybe there wouldn't have been a 45 minute wait for food. Staff always seems put out that customers come in for food. Seems to me that many Crown center restaurant employees in general are not thrilled to be serving customers. Sorry to our visitors, and hope you find more enjoyable experiences in KC.
Atmosphere: 1
Food: 1
Service: 1
Kim Ogan
The service is terrible. Ended up getting a refund for my order.
Atmosphere: 2
Food: 3
Service: 1
canni !!
An already pricey sandwich almost doubled because there's no parking that isn't in the Crown Center garage. So expect to pay $20 for a $12 sandwich. Ofc, if you're already going to the Crown for the day, it makes more sense.
Atmosphere: 2
Food: 3
Service: 3
L Estep
Very busy location. They struggled a little with the morning rush but the employees were trying to work quickly. I like that they took the time to make sure orders were correct even though it was busy.
Atmosphere: 4
Food: 4
Service: 5
Ken
It's always clean. The staff is friendly and curtious. The food is good and plentiful.
Atmosphere: 5
Food: 4
Service: 5
Ken Launus
2 stars for the food. The service was extremely slow. Waited over 40minutes on our order. At 10 am they were out of mostly all bagels, so I switched to a ciabatta after being asked. That in the end confused the heck out of them. The girl who asked me couldn't place the ciabatta because her screen still said Everything Bagel. Made stuff with the wrong toppings for other customers. Needs new management or better involvement by the staff.
Orders are never correct and it’s frustrating because I order online and have delivered- so ya never get what you should for lunch. When you do go in the staff is rude.
Paul K
Got my pastries and smoothie after about a 15 minute wait. Seemed understaffed.
Atmosphere: 2
Food: 3
Service: 2
Troy Robertson
Order taker was rude to the point of being outright hostile and then our food wasn’t even close to right. So much so that I thought it was someone else’s order.
Atmosphere: 3
Food: 2
Service: 1
Jace T
The staff here were the best! They were all so nice!
The food was excellent in taste, temperature, and overall quality. However, charging $5 for only half of a grilled cheese sandwich feels excessive.
The wait time was also longer than expected. I was told there would be a 30-minute delay after placing my order, and while I did receive my food fresh and hot in just under 20 minutes, this is still longer than I typically prefer. The view of the Crowne Centre Mall made the wait more tolerable, but under normal circumstances, it would be too long.
Unfortunately, I was also overcharged for my meal. I originally ordered at the kiosk, but because I require paper receipts for school district reimbursement, I reordered with a cashier. My cashier, Kaci, overcharged me, and the total exceeded $10, which disqualified me from reimbursement. This was disappointing, as I do not appreciate feeling taken advantage of—whether in time or cost. Please see attached photos for details.
Atmosphere: 5
Food: 5
Service: 2
This location is not well staffed, food service takes forever, and the staff are blasting music from their phones and not getting orders out efficiently. I won’t be back to this location
Atmosphere: 1
Food: 1
Service: 1
There's a reason this company is going out of business.
Atmosphere: 1
Food: 1
Service: 1
Horrible service, long wait for food, poor food quality. Had evening event every Monday and stopped in a few times for snack and drink. Saw and heard employees verbally battling a customer from out of town. How embarrassing that this is the experience they get while visiting KC. If the hefty young black man behind the counter 10/27/25, spent more time working and less time being rude to customers, maybe there wouldn't have been a 45 minute wait for food. Staff always seems put out that customers come in for food. Seems to me that many Crown center restaurant employees in general are not thrilled to be serving customers. Sorry to our visitors, and hope you find more enjoyable experiences in KC.
Atmosphere: 1
Food: 1
Service: 1
The service is terrible. Ended up getting a refund for my order.
Atmosphere: 2
Food: 3
Service: 1
An already pricey sandwich almost doubled because there's no parking that isn't in the Crown Center garage. So expect to pay $20 for a $12 sandwich. Ofc, if you're already going to the Crown for the day, it makes more sense.
Atmosphere: 2
Food: 3
Service: 3
Very busy location. They struggled a little with the morning rush but the employees were trying to work quickly. I like that they took the time to make sure orders were correct even though it was busy.
Atmosphere: 4
Food: 4
Service: 5
It's always clean. The staff is friendly and curtious. The food is good and plentiful.
Atmosphere: 5
Food: 4
Service: 5
2 stars for the food. The service was extremely slow. Waited over 40minutes on our order. At 10 am they were out of mostly all bagels, so I switched to a ciabatta after being asked. That in the end confused the heck out of them. The girl who asked me couldn't place the ciabatta because her screen still said Everything Bagel. Made stuff with the wrong toppings for other customers. Needs new management or better involvement by the staff.
Atmosphere: 1
Food: 4
Service: 1
The food always feels crafted with care.
Restaurantji Recommends
Orders are never correct and it’s frustrating because I order online and have delivered- so ya never get what you should for lunch. When you do go in the staff is rude.
Got my pastries and smoothie after about a 15 minute wait. Seemed understaffed.
Atmosphere: 2
Food: 3
Service: 2
Order taker was rude to the point of being outright hostile and then our food wasn’t even close to right. So much so that I thought it was someone else’s order.
Atmosphere: 3
Food: 2
Service: 1
The staff here were the best! They were all so nice!
Atmosphere: 5
Food: 5
Service: 5
Above kind workers
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