Pizza so cheesy so good staff was nice and friendly it looks great definitely will come back
Atmosphere: 5
Food: 5
Service: 5
Kyriana Foster
I've lived in this area and ordered pizza from this location for nearly 8 years, which is almost ways carry-out. I've been really disappointed by the service we've gotten on our last two orders.
This week we ordered garlic parm wings - I wasn't aware I needed to provide the sauce for my own wings. Pic attached. There was almost no sauce on them, when in the past they usually have a good amount of sauce. We waited for 10 min after expected pickup time for our order to be ready.
During our visit a couple weeks ago, the staff told my husband the order wasn't ready yet and asked him to pull around front to wait. He waited 20 minutes with no updates and no food, so he went inside to ask. A staff member walked past him saying something about taking the order to the guy waiting, and he asked her if she meant him. She didn't look at him or speak to him, threw the boxes on the counter, and walked away. He had to inspect the unlabeled boxes himself to see if it was our order or not. He is adamant he didn't say anything rude or mean, he simply asked if she meant him and if that was our order.
I know retail and food service jobs can be hard, and it's tough when it's busy. But I don't think that justifies being rude to polite, patient customers or not preparing food as ordered.
Atmosphere: 3
Food: 2
Service: 3
Mitchell Barnhart
1 out of 10 pizzas is right! You can not listen, pay attention or follow basic instructions.... I'm other words you are useless and or grossly inefficient. And all you that sit around and screw the pig all day also demand 15.00 an hour?.... pathetic, weak, useless. I just want a decent pizza for my hang over
Atmosphere: 1
Food: 1
Service: 1
Nicole Bradley
Got my order wrong and then they ignore calls to the store never answer the phone to fix the issue terrible customer service
Food: 1
Service: 1
Mitchell Built
CONSISTENCY PLEASE. so it's great.... and the next time it sucks.
Dennis Hector
Let's just say the employee who was texting on his phone at the front counter thought he was more important than the customer who came in to pick up their order. So much for customer service.
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Supreme Pizza, Breadsticks
Kevin L
Drive thru pickup is bad. You can’t walk in and get your order like a normal restaurant. You have to wait in line to pick up your order that is already complete
Scottie Rich
This Pizza Hut off of Vivian road is sub par. I have 2 not too far from my home that are dine in still. The pan crust is thicker and pizza is made way better. 5 topping pizza that half looked like a cheese pizza from here. I will not be returning. The dine in ones do so much better it seems as the customers are there. Not grab and go and see they got a crap pizza later. Accountability makes a difference it seems. Even there buffet pizza which are typically cheaper pizzas but they are still better from the dine in pizza huts by me. If they were closer to work it’s where I’d eat. This one I’m threw with.
Atmosphere: 3
Food: 2
Service: 4
Ibmatu123- Love
I ordered my pizza online, they did a great job
Atmosphere: 5
Food: 5
Service: 5
Koliedo K
Website confusion had my food made at the wrong store.....but the employees said it was a recurring issue and directed me to the other store. I arrived about 15mins later than the pick up time which I expected just 'warm' pizza but apparently my boneless chicken wasn't ready and I had to wait 7 mins (actually took roughly ten and yes I kept track since I had nothing else to do in the drivethru). From what I gathered, the chicken was sent with another order but couldve had another batch ready by then. The first gentleman did apologize, however the person I assumed who made the order did not apologize. And yes the chicken was the normal almost dry lightly sauced chicken that pizzahut seems to be doing nowadays instead of what you see in the pics and ads. i'd taken the extra sauce as an apology, lol.
Worst Pizza Hut Experience Ever. Ordered a pizza at 6:55, which was supposed to be delivered by 8:10pm. At 8:15, a Doordash Delivery car arrived at the store for pickup. It waited until 8:40 and left. Another one arrived at 8:50 and waited. In the meantime I called the store, who never answered, and was sent to the Call Center. A woman answered and essentially said "I can't help you, call the store". At around 9:00 I called again, and was sent to the call center again. A man answered, and after explaining my issue, he said "hhmm,, Anything else?" At 9:20 the pizza arrived and the driver wouldn't leave because he said I needed to give him a "pin" (??) In the meantime, my wife opens the box and the pizza looks like it was thrown across the street. I paid $53.00 and this is what I get? Terrible.
Just tried to contact Pizza Hut via their online contact site, but each time I submitted the complaint, the site posts a "system failure, try again later" Absolutely disgraceful.
Atmosphere: 1
Food: 2
Service: 1
Ethan H
The store does not match online deals whatsoever. On my phone it says “25.99 big box with breaded wings deal, two 1- topping medium pizza’s with wings and breadsticks.”
I chose bbq beef as my one topping on both pizza. On my phone it says my total is $28.70 after tax, at the restaurant I was told my order would be $35!
When I called and asked the support line how this makes sense, the man told me that I must have mistaken the deal, that it starts at $25 and can get higher priced… as if I didn’t already know that. He then tried telling me that BBQ beef is a “premium topping with additional costs” and I asked if that’s true why doesn’t the website say anything about it or the app? The only reason I shopped with Pizza Hut was to use the amazing deal i found online, only to find out they do not honor their promotions and will add hidden fees.
I ordered exactly what the promotional deal was and I expect the pay the advertised price. I didn’t add anything additional that would impact pricing, so how it went from 25 to 35$ for takeout is beyond me
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: BBQ Beef Pizza
shaun bennett
App is broken as hell on android. You offer deals, but you can't add the deals when signing in as guest or when logged in. Says "crust not available" which is fine, but no crust types are available for your own deals...😂. Fix your s***
Jimmie Sample
Great all around!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Chocolate Brownie, Cheese Sticks, Cinnabon Mini Rolls, Canadian Bacon Pizza, Pepperoni Pizza, BBQ Beef Pizza, Breadsticks, Marinara
Libby
Pizza and wings are delicious and very well made. Me and my family love ordering here! Employees are also very kind, and helpful.
Pizza so cheesy so good staff was nice and friendly it looks great definitely will come back
Atmosphere: 5
Food: 5
Service: 5
I've lived in this area and ordered pizza from this location for nearly 8 years, which is almost ways carry-out. I've been really disappointed by the service we've gotten on our last two orders.
This week we ordered garlic parm wings - I wasn't aware I needed to provide the sauce for my own wings. Pic attached. There was almost no sauce on them, when in the past they usually have a good amount of sauce. We waited for 10 min after expected pickup time for our order to be ready.
During our visit a couple weeks ago, the staff told my husband the order wasn't ready yet and asked him to pull around front to wait. He waited 20 minutes with no updates and no food, so he went inside to ask. A staff member walked past him saying something about taking the order to the guy waiting, and he asked her if she meant him. She didn't look at him or speak to him, threw the boxes on the counter, and walked away. He had to inspect the unlabeled boxes himself to see if it was our order or not. He is adamant he didn't say anything rude or mean, he simply asked if she meant him and if that was our order.
I know retail and food service jobs can be hard, and it's tough when it's busy. But I don't think that justifies being rude to polite, patient customers or not preparing food as ordered.
Atmosphere: 3
Food: 2
Service: 3
1 out of 10 pizzas is right! You can not listen, pay attention or follow basic instructions.... I'm other words you are useless and or grossly inefficient. And all you that sit around and screw the pig all day also demand 15.00 an hour?.... pathetic, weak, useless. I just want a decent pizza for my hang over
Atmosphere: 1
Food: 1
Service: 1
Got my order wrong and then they ignore calls to the store never answer the phone to fix the issue terrible customer service
Food: 1
Service: 1
CONSISTENCY PLEASE. so it's great.... and the next time it sucks.
Let's just say the employee who was texting on his phone at the front counter thought he was more important than the customer who came in to pick up their order. So much for customer service.
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Supreme Pizza, Breadsticks
Drive thru pickup is bad. You can’t walk in and get your order like a normal restaurant. You have to wait in line to pick up your order that is already complete
This Pizza Hut off of Vivian road is sub par. I have 2 not too far from my home that are dine in still. The pan crust is thicker and pizza is made way better. 5 topping pizza that half looked like a cheese pizza from here. I will not be returning. The dine in ones do so much better it seems as the customers are there. Not grab and go and see they got a crap pizza later. Accountability makes a difference it seems. Even there buffet pizza which are typically cheaper pizzas but they are still better from the dine in pizza huts by me. If they were closer to work it’s where I’d eat. This one I’m threw with.
Atmosphere: 3
Food: 2
Service: 4
I ordered my pizza online, they did a great job
Atmosphere: 5
Food: 5
Service: 5
Website confusion had my food made at the wrong store.....but the employees said it was a recurring issue and directed me to the other store. I arrived about 15mins later than the pick up time which I expected just 'warm' pizza but apparently my boneless chicken wasn't ready and I had to wait 7 mins (actually took roughly ten and yes I kept track since I had nothing else to do in the drivethru). From what I gathered, the chicken was sent with another order but couldve had another batch ready by then. The first gentleman did apologize, however the person I assumed who made the order did not apologize. And yes the chicken was the normal almost dry lightly sauced chicken that pizzahut seems to be doing nowadays instead of what you see in the pics and ads. i'd taken the extra sauce as an apology, lol.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Worst Pizza Hut Experience Ever.
Ordered a pizza at 6:55, which was supposed to be delivered by 8:10pm. At 8:15, a Doordash Delivery car arrived at the store for pickup. It waited until 8:40 and left. Another one arrived at 8:50 and waited. In the meantime I called the store, who never answered, and was sent to the Call Center. A woman answered and essentially said "I can't help you, call the store". At around 9:00 I called again, and was sent to the call center again. A man answered, and after explaining my issue, he said "hhmm,, Anything else?" At 9:20 the pizza arrived and the driver wouldn't leave because he said I needed to give him a "pin" (??) In the meantime, my wife opens the box and the pizza looks like it was thrown across the street.
I paid $53.00 and this is what I get? Terrible.
Just tried to contact Pizza Hut via their online contact site, but each time I submitted the complaint, the site posts a "system failure, try again later" Absolutely disgraceful.
Atmosphere: 1
Food: 2
Service: 1
The store does not match online deals whatsoever. On my phone it says “25.99 big box with breaded wings deal, two 1- topping medium pizza’s with wings and breadsticks.”
I chose bbq beef as my one topping on both pizza. On my phone it says my total is $28.70 after tax, at the restaurant I was told my order would be $35!
When I called and asked the support line how this makes sense, the man told me that I must have mistaken the deal, that it starts at $25 and can get higher priced… as if I didn’t already know that. He then tried telling me that BBQ beef is a “premium topping with additional costs” and I asked if that’s true why doesn’t the website say anything about it or the app? The only reason I shopped with Pizza Hut was to use the amazing deal i found online, only to find out they do not honor their promotions and will add hidden fees.
I ordered exactly what the promotional deal was and I expect the pay the advertised price. I didn’t add anything additional that would impact pricing, so how it went from 25 to 35$ for takeout is beyond me
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: BBQ Beef Pizza
App is broken as hell on android. You offer deals, but you can't add the deals when signing in as guest or when logged in. Says "crust not available" which is fine, but no crust types are available for your own deals...😂. Fix your s***
Great all around!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Chocolate Brownie, Cheese Sticks, Cinnabon Mini Rolls, Canadian Bacon Pizza, Pepperoni Pizza, BBQ Beef Pizza, Breadsticks, Marinara
Pizza and wings are delicious and very well made. Me and my family love ordering here! Employees are also very kind, and helpful.
Atmosphere: 5
Food: 5
Service: 5
Loading...