Waited 45 minutes for an incorrect order. Watched the carhop, Zane, standing around like there was nothing to do. Please hire more/better employees.
Elizabeth Haywood
Horrible only good was the shakes been trying to call was just there order was $40 for 3 ppl and we got home and everything was bad.
Food: 1
Service: 4
Cliff Hansford
Might have the worst customer service and drive thru service, I’ve ever seen in my life. Asked for no mayo on a number one and got told they don’t put mayo in their drinks…..explains itself
Atmosphere: 1
Food: 1
Service: 1
Vincent Brown jr
The longest drive thru line ever 15 minutes with no cars
Atmosphere: 1
Food: 3
Service: 1
keegan250
Put and order in on the app, checked in, and proceeded to wait over 40 minutes for 2 value items and a small drink. I pushed the red button and no one ever responded. At lunch time. Will not be coming back again.
Atmosphere: 1
Food: 1
Service: 1
Tammy Krueger
The last THREE times I've ordered from this location were awful. The first two times, the food was subpar. The third time, I canceled my order immediately after I placed it because outrageously, my order was $30 for a burger meal and a sonic blast! I was never refunded the money.
Food: 3
Service: 1
Alexis Renee
This used to be a go to for my family and we will not be coming back to this location again. This is the 3rd time ive had missing items. Only recieved my entrees and did not recieve half of my sides. Our hot dog entrees were burnt and the burgers were crunchy. They would not answer the phone when called, was sent straight to dial tone. I did make sure to order through the app so everything was stated clearly and this was still the result. Disappointed in this location I would not recommend coming here but rather try the north kc location.
Atmosphere: 1
Food: 2
Service: 1
Jacob Miller
The only reason I go to any Sonic is because they have good tea. Unfortunately this is the only location that's close to me. Their service is horrendous. If you place an app order, it's never ready on time and they always screw it up. This is the last time I come here. When THEY screw up by not reading the order, YOU get stuck waiting 20 minutes for them to answer the red button, even though I was literally the only person there. Then they have the audacity to be in a bad mood to provide what I ordered. They cannot provide the correct condiments for anything, this is the 4th time I've tried and failed. Also they hit the "so and so is coming out with your order" button to get whatever metric, then you sit there waiting 15 minutes. Nobody has time to wait 25 minutes for Sonic. That's the whole point of ordering ahead
Atmosphere: 2
Food: 2
Service: 2
Ashley Creedon
Lazy ass employees and waste of money smaller then jr burritos phone off the hook. Looking at reviews this establishment is trash and needs better managers and employees fire all and start over clearly they don’t care
Atmosphere: 1
Food: 1
Service: 1
Scott S
These bums are only taking DoorDash and delivery orders. What a joke.
SW Blvd location failing me. Usually frequent Merriam location which has consistently good service and good food. SW Blvd location has much slower service and food not near as good as what I've grown to expect from my favorite fast food restaurant. Had a smash burger today that looked and tasted like it had been under a warmer too long. The box had some sort of goo or sauce all over it which was not very appealing. Unfortunately didn't open the bag until I got back to my desk at work, otherwise I would have sent it back or gone somewhere else. The server apologized for the order taking a while, I suspect this location under staffed and under managed.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Bacon Cheeseburger
Brayden Hubbel
Hours unreliable go to different location
Katie Colbert
Don’t do it!!! I’m serious - save your time and money. Not even for a drink- especially multiple drinks because you’ll be sniffing and guessing which is which. And good luck getting the right flavors. My daughter says her cherry limeade tastes more like a sprite. At least my Diet Coke tastes normal. It’s the only thing palatable. I literally took one bite of this sandwich and fought the urge to spit it out. The pictures of my 2 separate attempts to have a BLT toaster speak for themselves (well, captions help- lol).
Atmosphere: 3
Food: 1
Service: 4
Mitchell Anderson
I'm not sure what was wrong, but the chicken sandwich my wife and I ordered didn't look like the one on the and didn't taste like it either, it was hard it was over cooked, the bread was hard, totally not what I expected from a Sonic.
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Fries, Onion Rings, Tater Tots
Sebastian Pollina
Absolutely terrible it took half an hour to get my food, no response from the intercom so you have to use the stalls and then it took 10 minutes just for that to work.
Waited 45 minutes for an incorrect order. Watched the carhop, Zane, standing around like there was nothing to do. Please hire more/better employees.
Horrible only good was the shakes been trying to call was just there order was $40 for 3 ppl and we got home and everything was bad.
Food: 1
Service: 4
Might have the worst customer service and drive thru service, I’ve ever seen in my life. Asked for no mayo on a number one and got told they don’t put mayo in their drinks…..explains itself
Atmosphere: 1
Food: 1
Service: 1
The longest drive thru line ever 15 minutes with no cars
Atmosphere: 1
Food: 3
Service: 1
Put and order in on the app, checked in, and proceeded to wait over 40 minutes for 2 value items and a small drink. I pushed the red button and no one ever responded. At lunch time. Will not be coming back again.
Atmosphere: 1
Food: 1
Service: 1
The last THREE times I've ordered from this location were awful. The first two times, the food was subpar. The third time, I canceled my order immediately after I placed it because outrageously, my order was $30 for a burger meal and a sonic blast! I was never refunded the money.
Food: 3
Service: 1
This used to be a go to for my family and we will not be coming back to this location again. This is the 3rd time ive had missing items. Only recieved my entrees and did not recieve half of my sides. Our hot dog entrees were burnt and the burgers were crunchy. They would not answer the phone when called, was sent straight to dial tone. I did make sure to order through the app so everything was stated clearly and this was still the result. Disappointed in this location I would not recommend coming here but rather try the north kc location.
Atmosphere: 1
Food: 2
Service: 1
The only reason I go to any Sonic is because they have good tea. Unfortunately this is the only location that's close to me. Their service is horrendous. If you place an app order, it's never ready on time and they always screw it up. This is the last time I come here. When THEY screw up by not reading the order, YOU get stuck waiting 20 minutes for them to answer the red button, even though I was literally the only person there. Then they have the audacity to be in a bad mood to provide what I ordered. They cannot provide the correct condiments for anything, this is the 4th time I've tried and failed. Also they hit the "so and so is coming out with your order" button to get whatever metric, then you sit there waiting 15 minutes. Nobody has time to wait 25 minutes for Sonic. That's the whole point of ordering ahead
Atmosphere: 2
Food: 2
Service: 2
Lazy ass employees and waste of money smaller then jr burritos phone off the hook. Looking at reviews this establishment is trash and needs better managers and employees fire all and start over clearly they don’t care
Atmosphere: 1
Food: 1
Service: 1
These bums are only taking DoorDash and delivery orders. What a joke.
Atmosphere: 1
Service: 1
Restaurantji Recommends
SW Blvd location failing me. Usually frequent Merriam location which has consistently good service and good food. SW Blvd location has much slower service and food not near as good as what I've grown to expect from my favorite fast food restaurant. Had a smash burger today that looked and tasted like it had been under a warmer too long. The box had some sort of goo or sauce all over it which was not very appealing. Unfortunately didn't open the bag until I got back to my desk at work, otherwise I would have sent it back or gone somewhere else. The server apologized for the order taking a while, I suspect this location under staffed and under managed.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Bacon Cheeseburger
Hours unreliable go to different location
Don’t do it!!! I’m serious - save your time and money. Not even for a drink- especially multiple drinks because you’ll be sniffing and guessing which is which. And good luck getting the right flavors. My daughter says her cherry limeade tastes more like a sprite. At least my Diet Coke tastes normal. It’s the only thing palatable. I literally took one bite of this sandwich and fought the urge to spit it out. The pictures of my 2 separate attempts to have a BLT toaster speak for themselves (well, captions help- lol).
Atmosphere: 3
Food: 1
Service: 4
I'm not sure what was wrong, but the chicken sandwich my wife and I ordered didn't look like the one on the and didn't taste like it either, it was hard it was over cooked, the bread was hard, totally not what I expected from a Sonic.
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Fries, Onion Rings, Tater Tots
Absolutely terrible it took half an hour to get my food, no response from the intercom so you have to use the stalls and then it took 10 minutes just for that to work.
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