The restaurant is so dirty, no one is cleaning the tables between customers, the soda is spilled from the machine , and I had stomach ache for 3 days after eating there.
Atmosphere: 1
Food: 1
Service: 1
Trevor Buhrle
This is the only Chipotle I will visit anymore. They're pretty good, and every single other one is garbage.
Atmosphere: 4
Food: 4
Service: 4
zigz
Hardcore drop in quality recently, not sure if they maybe hired new kitchen staff. There has been some kitchen staff making amazing stuff there but lately it has consistently been pretty awful. Chips were inedible
Atmosphere: 3
Food: 1
Service: 2
James
As a DoorDash driver, my livelihood depends on efficient and timely service. On January 2025, myself and two other drivers arrived at the Chipotle in Lawrence, Kansas, during the midst of a winter storm. We were the first three to enter the building when it was unlocked, braving the harsh weather to fulfill our responsibilities. And yet, we are left utterly frustrated and disappointed.
As I write this review, I have watched more than eight people who came in after us be served their orders, while the three of us—who are actually working, delivering food to paying customers—have yet to receive a single order. The ninth customer just walked in and has been served, but here we are, still waiting.
It’s incredibly disheartening to see how the restaurant completely disregarded the needs of those of us trying to support our livelihoods, while giving priority to regular customers. DoorDashers work tirelessly to ensure that meals get to customers quickly and efficiently, especially during a storm like this, and all we ask in return is basic respect and collaboration with the restaurant staff.
It’s not just an inconvenience—it’s a total lack of professionalism and respect for people who are working hard, in dangerous conditions, to keep the system running. If Chipotle in Lawrence can’t handle fulfilling orders for its delivery drivers in a timely manner, it’s a serious problem. This kind of treatment is unacceptable and has left me thoroughly disappointed in a company I had hoped would provide at least basic customer service.
Atmosphere: 1
Food: 1
Service: 1
Jeff Lewis
Good, filling food. Great price!
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Chips
max mayo
Food is serious the best out of any chipotle. We drive an hour to go to this one instead of the one in Manhattan. Aside from it being ridiculously expensive(especially if you get extra meat), we love their steak burritos.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Burrito Bowl
Earl Henderson
Please check the way that your chips are made. The chips I got this evening are so crusted in salt, I couldn't eat them.
Atmosphere: 4
Food: 4
Service: 5
Mel M
Online orders barely contain half a bowl of ingredients. I quite doing online orders and only go in. They barely fill your bowl and then are annoyed when you ask for more. I thought chipotle was standardizing the amounts to prevent this. Apparently not. When you pay that much for a bowl, it needs to be full. Seems this is a consistent problem here. Will try the 23rd street location instead.
Atmosphere: 1
Food: 1
Service: 1
Eli Sessions
Love going to Chipotle and used to think this was the best location in Lawrence until now. My quesadillas cheese wasn’t melted all the way around, beans tasted like they’ve been sitting in water the past 3 days and on top of that, they skimped my guac which you pay extra for. Definitely will stick to the 23rd street location.
My food was ehh. The lettuce and guacamole was brown liked it had been sitting out to long. It just lacked in flavor like normal.
Atmosphere: 4
Food: 2
Service: 2
Angie Kelso
Never disappointed!
Atmosphere: 5
Food: 5
Service: 5
Dmitry Borisov
Overall a nice place, with a friendly service. Chicken burritos are my favorite.
Atmosphere: 4
Food: 5
Service: 5
Matthew
Came to pick up my online order and they said they didn't have it. I showed them my confirmation and they said that they couldn't give me my meal because it wasn't in their system. I got a refund, but wasted 30 minutes on this.
Service: 1
Brien Byrne
Messed up my order of course. Didn't scan for my points. This company has lost all credibility and my business.
Need it in my life.
The restaurant is so dirty, no one is cleaning the tables between customers, the soda is spilled from the machine , and I had stomach ache for 3 days after eating there.
Atmosphere: 1
Food: 1
Service: 1
This is the only Chipotle I will visit anymore. They're pretty good, and every single other one is garbage.
Atmosphere: 4
Food: 4
Service: 4
Hardcore drop in quality recently, not sure if they maybe hired new kitchen staff. There has been some kitchen staff making amazing stuff there but lately it has consistently been pretty awful. Chips were inedible
Atmosphere: 3
Food: 1
Service: 2
As a DoorDash driver, my livelihood depends on efficient and timely service. On January 2025, myself and two other drivers arrived at the Chipotle in Lawrence, Kansas, during the midst of a winter storm. We were the first three to enter the building when it was unlocked, braving the harsh weather to fulfill our responsibilities. And yet, we are left utterly frustrated and disappointed.
As I write this review, I have watched more than eight people who came in after us be served their orders, while the three of us—who are actually working, delivering food to paying customers—have yet to receive a single order. The ninth customer just walked in and has been served, but here we are, still waiting.
It’s incredibly disheartening to see how the restaurant completely disregarded the needs of those of us trying to support our livelihoods, while giving priority to regular customers. DoorDashers work tirelessly to ensure that meals get to customers quickly and efficiently, especially during a storm like this, and all we ask in return is basic respect and collaboration with the restaurant staff.
It’s not just an inconvenience—it’s a total lack of professionalism and respect for people who are working hard, in dangerous conditions, to keep the system running. If Chipotle in Lawrence can’t handle fulfilling orders for its delivery drivers in a timely manner, it’s a serious problem. This kind of treatment is unacceptable and has left me thoroughly disappointed in a company I had hoped would provide at least basic customer service.
Atmosphere: 1
Food: 1
Service: 1
Good, filling food. Great price!
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Chips
Food is serious the best out of any chipotle. We drive an hour to go to this one instead of the one in Manhattan. Aside from it being ridiculously expensive(especially if you get extra meat), we love their steak burritos.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Burrito Bowl
Please check the way that your chips are made. The chips I got this evening are so crusted in salt, I couldn't eat them.
Atmosphere: 4
Food: 4
Service: 5
Online orders barely contain half a bowl of ingredients. I quite doing online orders and only go in. They barely fill your bowl and then are annoyed when you ask for more. I thought chipotle was standardizing the amounts to prevent this. Apparently not. When you pay that much for a bowl, it needs to be full. Seems this is a consistent problem here. Will try the 23rd street location instead.
Atmosphere: 1
Food: 1
Service: 1
Love going to Chipotle and used to think this was the best location in Lawrence until now. My quesadillas cheese wasn’t melted all the way around, beans tasted like they’ve been sitting in water the past 3 days and on top of that, they skimped my guac which you pay extra for. Definitely will stick to the 23rd street location.
Atmosphere: 2
Food: 1
Service: 4
Restaurantji Recommends
My food was ehh. The lettuce and guacamole was brown liked it had been sitting out to long. It just lacked in flavor like normal.
Atmosphere: 4
Food: 2
Service: 2
Never disappointed!
Atmosphere: 5
Food: 5
Service: 5
Overall a nice place, with a friendly service. Chicken burritos are my favorite.
Atmosphere: 4
Food: 5
Service: 5
Came to pick up my online order and they said they didn't have it. I showed them my confirmation and they said that they couldn't give me my meal because it wasn't in their system. I got a refund, but wasted 30 minutes on this.
Service: 1
Messed up my order of course. Didn't scan for my points. This company has lost all credibility and my business.
Atmosphere: 1
Food: 3
Service: 1
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