A social anxiety nightmare. I had to repeatedly tell them that I already paid, as I had a mobile order, and they kept trying to charge me for someone else's order that wasn't even the same total as my own. After they gave me my coffee AND receipt, I began to drive away and they had the car behind me start wildly honking at me, telling me I didn't pay. I felt so embarrassed and was quickly reminded why I didn't want to leave the house in the first place. I had to awkwardly turn around and hope someone would come out and talk to me so I could explain, once again, that I had a mobile order and paid on the app. The car that they had honk at me got super judgy and rude as they drove by me too. Please, pull it together guys. I only come here because I get a credit on my Amex Gold for it.
lharned
Coffee is really watery. This may not be a specific store problem, but a DD problem. This was my main reason to go to DD. I had to brew cup of coffee to add to my cup of creamy water. They still have decent egg sandwiches.
Atmosphere: 4
Food: 3
Service: 4
Stevie ArcadiA
15 minutes wait for 1 cup of coffee (smh)
laharned
Coffee is really watery. This may not be a specific store problem, but a DD problem. This was my main reason to go to DD. I had to brew cup of coffee to add to my cup of creamy water. They still have decent egg sandwiches.
Atmosphere: 4
Food: 3
Service: 4
Wienerdog Johnson
Didn’t get two donuts in my drive through. Langue barrier with ordering. They don’t like it when you don’t order 6 or twelve. So I pay and they short me.
Atmosphere: 3
Food: 4
Service: 1
Rebecca Hurst
Coffee amazing always nice pick me up after have the days I have had seziure has brought me down for two days now I feel happy after my coffee so thank you.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut, Iced Latte
David Mcquire
Went to get a 50 pack of munchkins from the one here in Lawrence and was told that they don't carry the jelly ones but yet 2 weeks ago I bought the jelly ones there. So if you're going to tell me you're out of them don't lie about saying you don't carry him.
Atmosphere: 5
Food: 1
Service: 2
Pam Mayhew
Gave me an expired gift card on campus
patrick murphy
Was in for an order for another person and they didn't have it ready when I arrived.
Service: 1
Jalene Perez
Used to be good but this year I have been getting the wrong thing, or the correct thing made sloppily or overcooked. Lightly toasted bagel to them means borderline burnt, even when you ask for another one (don’t bother asking for a new one because most of the cream cheese will end up on the wrapper and the bagel will STILL be borderline burnt and be almost impossible to take a bite out of). Wrong cream cheese spread multiple times, more ice than drink (not exaggerating, I separated the ice from the liquid to see.) mushy hash browns that are stuck together.
While the food is always top notch the service is not. The employees are not trained. To make coffee when it runs out, more donuts when they have large u planned ordered and nobody knows how to baked bagels. They really need to learn to require large orders to be ordered ahead so when a customer comes in and buys out all of their items They can still take care of their every day customer.
Parking: 20
Atmosphere: 4
Food: 5
Service: 1
Mary Dillon
Service and food used to be good here a few years ago. Lately my experiences have not been positive. My order today was two different donuts that both have chocolate on top. The server handed me the bag upright AND dropped my $1 change into the sack with napkins as it was handed out to me. The chocolate slid off one of the donutes to the bottom of my sack along with my $1 bill change and the napkins. It was a big mess. This has happened several times, but not with the money too. It won't happen again because I won't be going back there.
Atmosphere: 3
Food: 2
Service: 1
Rayna Prather
Fast, friendly, service
Atmosphere: 4
Food: 5
Service: 5
Bridget Cary-Shirk
Usually order through the app and they do okay. Last time I went they somehow managed to make my drink wrong not once but twice! How could that happen when the sticker they put on the cup says exactly how I ordered it??? Guess I'll be going across town to the 23rd St store. Their parking lot isn't one giant pothole anyway.
Food: 4
Service: 3
Riddlersroad
Idk it was dunkin. It was just a normal dunkin. I dont like the parking lot, its a weird shape but thats not part of my vote for 4 star. I like their donuts but dunkin doesnt use the best ingredients. It was just meh.
A social anxiety nightmare. I had to repeatedly tell them that I already paid, as I had a mobile order, and they kept trying to charge me for someone else's order that wasn't even the same total as my own. After they gave me my coffee AND receipt, I began to drive away and they had the car behind me start wildly honking at me, telling me I didn't pay. I felt so embarrassed and was quickly reminded why I didn't want to leave the house in the first place. I had to awkwardly turn around and hope someone would come out and talk to me so I could explain, once again, that I had a mobile order and paid on the app. The car that they had honk at me got super judgy and rude as they drove by me too. Please, pull it together guys. I only come here because I get a credit on my Amex Gold for it.
Coffee is really watery. This may not be a specific store problem, but a DD problem. This was my main reason to go to DD. I had to brew cup of coffee to add to my cup of creamy water. They still have decent egg sandwiches.
Atmosphere: 4
Food: 3
Service: 4
15 minutes wait for 1 cup of coffee (smh)
Coffee is really watery. This may not be a specific store problem, but a DD problem. This was my main reason to go to DD. I had to brew cup of coffee to add to my cup of creamy water. They still have decent egg sandwiches.
Atmosphere: 4
Food: 3
Service: 4
Didn’t get two donuts in my drive through. Langue barrier with ordering. They don’t like it when you don’t order 6 or twelve. So I pay and they short me.
Atmosphere: 3
Food: 4
Service: 1
Coffee amazing always nice pick me up after have the days I have had seziure has brought me down for two days now I feel happy after my coffee so thank you.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut, Iced Latte
Went to get a 50 pack of munchkins from the one here in Lawrence and was told that they don't carry the jelly ones but yet 2 weeks ago I bought the jelly ones there. So if you're going to tell me you're out of them don't lie about saying you don't carry him.
Atmosphere: 5
Food: 1
Service: 2
Gave me an expired gift card on campus
Was in for an order for another person and they didn't have it ready when I arrived.
Service: 1
Used to be good but this year I have been getting the wrong thing, or the correct thing made sloppily or overcooked. Lightly toasted bagel to them means borderline burnt, even when you ask for another one (don’t bother asking for a new one because most of the cream cheese will end up on the wrapper and the bagel will STILL be borderline burnt and be almost impossible to take a bite out of). Wrong cream cheese spread multiple times, more ice than drink (not exaggerating, I separated the ice from the liquid to see.) mushy hash browns that are stuck together.
Service: 1
Restaurantji Recommends
While the food is always top notch the service is not. The employees are not trained. To make coffee when it runs out, more donuts when they have large u planned ordered and nobody knows how to baked bagels. They really need to learn to require large orders to be ordered ahead so when a customer comes in and buys out all of their items They can still take care of their every day customer.
Parking: 20
Atmosphere: 4
Food: 5
Service: 1
Service and food used to be good here a few years ago. Lately my experiences have not been positive. My order today was two different donuts that both have chocolate on top. The server handed me the bag upright AND dropped my $1 change into the sack with napkins as it was handed out to me. The chocolate slid off one of the donutes to the bottom of my sack along with my $1 bill change and the napkins. It was a big mess. This has happened several times, but not with the money too. It won't happen again because I won't be going back there.
Atmosphere: 3
Food: 2
Service: 1
Fast, friendly, service
Atmosphere: 4
Food: 5
Service: 5
Usually order through the app and they do okay. Last time I went they somehow managed to make my drink wrong not once but twice! How could that happen when the sticker they put on the cup says exactly how I ordered it??? Guess I'll be going across town to the 23rd St store. Their parking lot isn't one giant pothole anyway.
Food: 4
Service: 3
Idk it was dunkin. It was just a normal dunkin. I dont like the parking lot, its a weird shape but thats not part of my vote for 4 star. I like their donuts but dunkin doesnt use the best ingredients. It was just meh.
Atmosphere: 4
Food: 4
Service: 4
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