I had a truly frustrating experience at this location on. The staff seemed unenthusiastic and operationally lost, leading to four consecutive issues:
Seasonal Drink: They advertised a seasonal hot drink everywhere, yet told us they simply could not make it, offering no explanation or timeline for when they might.
Bagel Order: A bagel was handed to us missing the requested cream cheese.
Cookie Order: I had to watch an employee go to the back to check for a cookie that was clearly stocked right behind them on the display rack.
Checkout Rush: The cashier did not bother to ask for my MyPanera number or if I wanted to use rewards, jumping straight to payment.
I've never seen employees so unenthusiastic or encountered so many issues just trying to order items that are clearly available and advertised.
Given the multiple, basic errors in a single visit, this location is an operational mess. Management urgently needs to step in, or honestly, the store should close its doors before it further damages the Panera name.
Atmosphere: 2
Food: 2
Service: 1
A B
This Panera sucks. Last time I ordered, it was online and their inventory was incorrect so they didn't have the items I'd paid for. Instead of letting me know beforehand, that waited until I was in the store to tell me they didn't have the stuff I'd traveled there to get. Would have gone to a different Panera.
Today, I had a question and stood in line for 5 minutes (timed it) and no one showed up at the register or bothered to acknowledge me at all. So I left without ordering. Go to the other Panera in Lawrence if you want accurate menu items or to actually be able to order.
Atmosphere: 1
Food: 3
Service: 1
Imani Karani
I ordered a sandwich with avocado, they charged me for the avacado, but later informed me they ran out. They also added tomatoes to my tuna sandwich when I asked for no tomatoes. The coffee wasn’t all to good with just wasn’t an enjoyable experience, different Panera’s have made for a better experience for sure but this one particularly has given me an issue.
Atmosphere: 2
Food: 3
Service: 1
Allison Richards
Received a cold smashed flat breakfast sandwich that had clearly never been warmed up.was told my only option was to return to store and have it remade.
Marquita Holmes
Everything was delicious! Service was great!!
Atmosphere: 5
Food: 5
Service: 5
Dana Tharp
The car In front of me had a large order instead of having them park in the drive thru spot they waited at the window for at least 10 minutes holding the line up , with no apology for the long wait so annoying !
Atmosphere: 3
Food: 4
Service: 3
Timothy McKay
store furnishings need updates
Atmosphere: 3
Food: 5
Service: 5
Ayota Banerjee
They are really good 😊.
Kent Rose
Only had half the food on the menu... Needs lots of work.
Atmosphere: 3
Food: 4
Service: 2
Amy Watowa
I had ordered online to go the 6 tulip cookies pack which were stale, icing was barely there and HARD. I also ordered a chicken salad salad which had a hair in it which was found on the first bite and was not mine. My other half sandwiches were a joke. The bread was stale and poorly made. This was at 10 in the morning so cannot blame it on that's all the bread that was left blah blah.. macaroni was good but very little of it. One would think after spending over 40 bucks only to toss it all (except the tea) and go straight to a Mexican restaurant to buy edible food is disappointing. I did take the survey in which Dan the manager called me and left message to call him back which I did 3 times and days with no return call. It was a let down beings it was my first visit to this particular location and long drive. Make it right Panera for other customers, they deserve better especially for the prices they pay.
I had the Caprisi sandwich and a cup of coffee. I was slightly disappointed when I tried to pour the house blend, which turned out to be an empty pot. I decided on the only other dark roast available. I mentioned it to one of the staff behind the counter, and he seemed genuinely concerned that the pot was left empty. I sat down and enjoyed the sun coming through the windows and the excellent sandwich. To my surprise, a few moments later, the gentleman from behind the counter brought me a fresh cup of the house coffee. I really appreciate his thoughtfulness and excellent service, it made my day.
Atmosphere: 5
Food: 5
Service: 5
Bob Norris
Very terribly managed store in every aspect
Atmosphere: 1
Food: 1
Service: 1
Daryna Pernatiy
The food was good!!! The staff was also really friendly and helpful
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soup and Salad
Umar Alk
Ordered a green goddess chicken Cobb salad that I customized to my liking and it came out perfect. Staff is friendly and atmosphere is relaxing.
Atmosphere: 5
Food: 5
Service: 5
Hi Bye
There was hair in my soup I asked for no tomatoes and they put tomatoes the bread is so hard as a rock I could not even eat it
I had a truly frustrating experience at this location on. The staff seemed unenthusiastic and operationally lost, leading to four consecutive issues:
Seasonal Drink: They advertised a seasonal hot drink everywhere, yet told us they simply could not make it, offering no explanation or timeline for when they might.
Bagel Order: A bagel was handed to us missing the requested cream cheese.
Cookie Order: I had to watch an employee go to the back to check for a cookie that was clearly stocked right behind them on the display rack.
Checkout Rush: The cashier did not bother to ask for my MyPanera number or if I wanted to use rewards, jumping straight to payment.
I've never seen employees so unenthusiastic or encountered so many issues just trying to order items that are clearly available and advertised.
Given the multiple, basic errors in a single visit, this location is an operational mess. Management urgently needs to step in, or honestly, the store should close its doors before it further damages the Panera name.
Atmosphere: 2
Food: 2
Service: 1
This Panera sucks. Last time I ordered, it was online and their inventory was incorrect so they didn't have the items I'd paid for. Instead of letting me know beforehand, that waited until I was in the store to tell me they didn't have the stuff I'd traveled there to get. Would have gone to a different Panera.
Today, I had a question and stood in line for 5 minutes (timed it) and no one showed up at the register or bothered to acknowledge me at all. So I left without ordering. Go to the other Panera in Lawrence if you want accurate menu items or to actually be able to order.
Atmosphere: 1
Food: 3
Service: 1
I ordered a sandwich with avocado, they charged me for the avacado, but later informed me they ran out. They also added tomatoes to my tuna sandwich when I asked for no tomatoes. The coffee wasn’t all to good with just wasn’t an enjoyable experience, different Panera’s have made for a better experience for sure but this one particularly has given me an issue.
Atmosphere: 2
Food: 3
Service: 1
Received a cold smashed flat breakfast sandwich that had clearly never been warmed up.was told my only option was to return to store and have it remade.
Everything was delicious! Service was great!!
Atmosphere: 5
Food: 5
Service: 5
The car In front of me had a large order instead of having them park in the drive thru spot they waited at the window for at least 10 minutes holding the line up , with no apology for the long wait so annoying !
Atmosphere: 3
Food: 4
Service: 3
store furnishings need updates
Atmosphere: 3
Food: 5
Service: 5
They are really good 😊.
Only had half the food on the menu... Needs lots of work.
Atmosphere: 3
Food: 4
Service: 2
I had ordered online to go the 6 tulip cookies pack which were stale, icing was barely there and HARD. I also ordered a chicken salad salad which had a hair in it which was found on the first bite and was not mine. My other half sandwiches were a joke. The bread was stale and poorly made. This was at 10 in the morning so cannot blame it on that's all the bread that was left blah blah.. macaroni was good but very little of it. One would think after spending over 40 bucks only to toss it all (except the tea) and go straight to a Mexican restaurant to buy edible food is disappointing. I did take the survey in which Dan the manager called me and left message to call him back which I did 3 times and days with no return call. It was a let down beings it was my first visit to this particular location and long drive. Make it right Panera for other customers, they deserve better especially for the prices they pay.
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
I had the Caprisi sandwich and a cup of coffee. I was slightly disappointed when I tried to pour the house blend, which turned out to be an empty pot. I decided on the only other dark roast available. I mentioned it to one of the staff behind the counter, and he seemed genuinely concerned that the pot was left empty.
I sat down and enjoyed the sun coming through the windows and the excellent sandwich. To my surprise, a few moments later, the gentleman from behind the counter brought me a fresh cup of the house coffee. I really appreciate his thoughtfulness and excellent service, it made my day.
Atmosphere: 5
Food: 5
Service: 5
Very terribly managed store in every aspect
Atmosphere: 1
Food: 1
Service: 1
The food was good!!! The staff was also really friendly and helpful
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soup and Salad
Ordered a green goddess chicken Cobb salad that I customized to my liking and it came out perfect.
Staff is friendly and atmosphere is relaxing.
Atmosphere: 5
Food: 5
Service: 5
There was hair in my soup I asked for no tomatoes and they put tomatoes the bread is so hard as a rock I could not even eat it
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