Me and my granddaughter went to Subway I would say about 20 minutes ago. The dude was rude he told us that we shouldn't have came in 10 minutes before closing because he needed to get his closing procedures done! I told him I was sorry and that we walked as fast as we could. He said I'm not trying to be rude but then proceeded to constantly, while he was making our sandwiches tell us that we shouldn't come in that late anymore! Then he puts the wrong dressing on my granddaughter's sandwich and then puts the right one on on top of it. I told him I've been a manager in a restaurant and I know that closing procedures can start before closing when you don't have customers. But that the corporation wants to make money all the way up until closing time. He was telling me about an issue with the sink in the back like it was my problem or something! My granddaughter was so upset she didn't stop talking about that all the way home and when we went into another store she even told them how upset she was about how the man treated us she had just been in there with her dad Wednesday and he made her sandwich and didn't treat her that way. I don't know if it was because her dad's white or what! I felt very discriminated against because I know he wouldn't have treated anyone else that way. If you don't want to work in customer service don't work in fast food or any kind of service where you have to talk and interact with the publicšÆ
Atmosphere: 1
Food: 1
Service: 1
Salazar C
Just spent $50 on a gift card because Subway offered a āfree footlong with purchase of $50 in gift cardsā. Went to this franchise and theyāre not accepting it. Just like the franchise owner has decided to āopt outā of every promotion they can at every location in this city. If Subway is not reimbursing you for these coupons, then maybe you should look into a different business instead of doing stuff like this to your customers.
It doesnāt matter that you could āmake an exceptionā. This is straight up false advertising/bait & switch behavior. And thereās no way to find out which store the offer will be good at because you only get a QR code. This is shameful. Iāve been going to subway, and this subway in particular for many years. Iāve dealt with a lot of things like this from this franchise owner and Iām just done with Subway altogether. I wouldnāt be surprised if they deny a refund on the $50 I spent on their gift cards under false pretenses.
Subway, your business model is deeply flawed. Franchise owner: Stop nickel and Dimeing your customers.
Food: 3
gabrielle smith
ordered on the app got two footlongs, one with extra mustard and one with extra mayo. the one with extra mustard had an absurd amount of mustard on it and spilling out.. i understand subway isn't a gourmet resturaunt but there's still standards even at subway. the sandwhich with extra mayo barely seemed to have any? compared to the one with half a bottle of mustard. the employee was friendly when i picked up the order but the sandwhiches were disappointing
Atmosphere: 2
Food: 2
Service: 3
TrippySpace
Ordered for pick up my husband went and picked it up he ordered a flat bread foot long and 2 raspberry cheese cake cookies. Came home his sandwich was made the wrong way folded in half hamburger style instead of hotdogs style. Then he gets to his cookies and he takes a bight looks at it and it's a white macadamian cookie. Wouldn't be so upset with the cookies if they would have waited and told him that they where out of them. I get it in sure it was a long day I used to work at Subway and summer days suck sometimes but I always had the common courtesy to wait for the customer if we were out of something.
Atmosphere: 2
Food: 2
Service: 2
Diana Evans
This is the second time I have ordered from this location and our food was cold (should have been hot sandwiches and specifically asked to make sure meat was heated thoroughly). My Husbands sandwich had 2 different sauces on it. The online ordering process is easy and great but this specific location the service is terrible.
Atmosphere: 4
Food: 3
Service: 2
Heather Redlightning
I ordered a turkey, bacon, avocado wrap online. Picked it up on time no problem. I get back to my car to eat it...my first bite of the wrap had a long redish blonde hair in it š¤¢. I was looking out the wondow when I took that bite and I felt like a string attached from my mouth to the wrap. I thought it was a sliver from an onion but I was immediately sickened when I looked down and saw it was hair! It ruined my appetite and $12 was wasted. I'm not coming back to this location.
Atmosphere: 1
Food: 1
Service: 1
Shamika
I placed an online order at the 23rd St location. I waited about 25 min then went to pick it up. I walk in, there's no customer service. There was one employee with one customer. She didn't say welcome, I'll be right with you just one second or anything. No greeting whatsoever. I patiently waited until she ask me what she can make for me. I told her I was there to pick up an order, and gave my name. She said she couldn't find it and ask several times was it for that location. I offered to show my bank app so she could see I was charged. I didn't get a I'm sorry about the mix up, I apologize for this situation, nothing like that. She said she'll make the sandwiches, and she did. I told her about my 2 cookies. She looked as if I made it up. I checked my bag and asked for napkins and she turned the napkin holder around lol instead of putting napkins in the bag with the food like they're supposed to do. I grabbed my napkins and left. I get home so me and my husband can eat, and the food is horrible. I got a sandwich and he got a wrap. I bit my sandwich and it tastes like the bread is old. I specifically asked for pepper jack cheese and got what looks like provolone. The sandwich is just nasty. I always go to this same location but never on the weekends. I won't make this mistake again. The guy that works during the week customer service is awesome.
Atmosphere: 2
Food: 1
Service: 1
D8249OEaliciar
It's was not a great night out, our two foot longs where made up side down first off, and they where not the way we asked for them, it's not the first time will not be going to that location again, please fix it, thank you
Makayla B
Guaranteed to waste money since they never give you your full order, and donāt pick up the phone.
Atmosphere: 1
Food: 1
Service: 1
Fabs World
Whoever working there on 3/29/24 at 6:00 pm this girls HATE their job, hate their life, that service, attitude and face make you never want to step a foot in there.
Me and my granddaughter went to Subway I would say about 20 minutes ago. The dude was rude he told us that we shouldn't have came in 10 minutes before closing because he needed to get his closing procedures done! I told him I was sorry and that we walked as fast as we could. He said I'm not trying to be rude but then proceeded to constantly, while he was making our sandwiches tell us that we shouldn't come in that late anymore! Then he puts the wrong dressing on my granddaughter's sandwich and then puts the right one on on top of it. I told him I've been a manager in a restaurant and I know that closing procedures can start before closing when you don't have customers. But that the corporation wants to make money all the way up until closing time. He was telling me about an issue with the sink in the back like it was my problem or something! My granddaughter was so upset she didn't stop talking about that all the way home and when we went into another store she even told them how upset she was about how the man treated us she had just been in there with her dad Wednesday and he made her sandwich and didn't treat her that way. I don't know if it was because her dad's white or what! I felt very discriminated against because I know he wouldn't have treated anyone else that way. If you don't want to work in customer service don't work in fast food or any kind of service where you have to talk and interact with the publicšÆ
Atmosphere: 1
Food: 1
Service: 1
Just spent $50 on a gift card because Subway offered a āfree footlong with purchase of $50 in gift cardsā. Went to this franchise and theyāre not accepting it. Just like the franchise owner has decided to āopt outā of every promotion they can at every location in this city. If Subway is not reimbursing you for these coupons, then maybe you should look into a different business instead of doing stuff like this to your customers.
It doesnāt matter that you could āmake an exceptionā. This is straight up false advertising/bait & switch behavior. And thereās no way to find out which store the offer will be good at because you only get a QR code. This is shameful. Iāve been going to subway, and this subway in particular for many years. Iāve dealt with a lot of things like this from this franchise owner and Iām just done with Subway altogether. I wouldnāt be surprised if they deny a refund on the $50 I spent on their gift cards under false pretenses.
Subway, your business model is deeply flawed. Franchise owner: Stop nickel and
Dimeing your customers.
Food: 3
ordered on the app got two footlongs, one with extra mustard and one with extra mayo. the one with extra mustard had an absurd amount of mustard on it and spilling out.. i understand subway isn't a gourmet resturaunt but there's still standards even at subway. the sandwhich with extra mayo barely seemed to have any? compared to the one with half a bottle of mustard. the employee was friendly when i picked up the order but the sandwhiches were disappointing
Atmosphere: 2
Food: 2
Service: 3
Ordered for pick up my husband went and picked it up he ordered a flat bread foot long and 2 raspberry cheese cake cookies. Came home his sandwich was made the wrong way folded in half hamburger style instead of hotdogs style. Then he gets to his cookies and he takes a bight looks at it and it's a white macadamian cookie. Wouldn't be so upset with the cookies if they would have waited and told him that they where out of them. I get it in sure it was a long day I used to work at Subway and summer days suck sometimes but I always had the common courtesy to wait for the customer if we were out of something.
Atmosphere: 2
Food: 2
Service: 2
This is the second time I have ordered from this location and our food was cold (should have been hot sandwiches and specifically asked to make sure meat was heated thoroughly). My Husbands sandwich had 2 different sauces on it. The online ordering process is easy and great but this specific location the service is terrible.
Atmosphere: 4
Food: 3
Service: 2
I ordered a turkey, bacon, avocado wrap online. Picked it up on time no problem. I get back to my car to eat it...my first bite of the wrap had a long redish blonde hair in it š¤¢. I was looking out the wondow when I took that bite and I felt like a string attached from my mouth to the wrap. I thought it was a sliver from an onion but I was immediately sickened when I looked down and saw it was hair! It ruined my appetite and $12 was wasted. I'm not coming back to this location.
Atmosphere: 1
Food: 1
Service: 1
I placed an online order at the 23rd St location. I waited about 25 min then went to pick it up. I walk in, there's no customer service. There was one employee with one customer. She didn't say welcome, I'll be right with you just one second or anything. No greeting whatsoever. I patiently waited until she ask me what she can make for me. I told her I was there to pick up an order, and gave my name. She said she couldn't find it and ask several times was it for that location. I offered to show my bank app so she could see I was charged. I didn't get a I'm sorry about the mix up, I apologize for this situation, nothing like that. She said she'll make the sandwiches, and she did. I told her about my 2 cookies. She looked as if I made it up. I checked my bag and asked for napkins and she turned the napkin holder around lol instead of putting napkins in the bag with the food like they're supposed to do. I grabbed my napkins and left. I get home so me and my husband can eat, and the food is horrible. I got a sandwich and he got a wrap. I bit my sandwich and it tastes like the bread is old. I specifically asked for pepper jack cheese and got what looks like provolone. The sandwich is just nasty.
I always go to this same location but never on the weekends. I won't make this mistake again. The guy that works during the week customer service is awesome.
Atmosphere: 2
Food: 1
Service: 1
It's was not a great night out, our two foot longs where made up side down first off, and they where not the way we asked for them, it's not the first time will not be going to that location again, please fix it, thank you
Guaranteed to waste money since they never give you your full order, and donāt pick up the phone.
Atmosphere: 1
Food: 1
Service: 1
Whoever working there on 3/29/24 at 6:00 pm this girls HATE their job, hate their life, that service, attitude and face make you never want to step a foot in there.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
Workers are very kind especially considering that they are often
Atmosphere: 5
Food: 5
Service: 5
The guy that made me a sandwich was so polite and knowledgeable about everything. I can't wait to come in again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meatball Marinara Footlong Pro Double Protein
Employee rude , sitting on table in work
Atmosphere: 1
Food: 1
Service: 1
Very friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: All
Heather is awesome. Great service
Atmosphere: 5
Food: 5
Service: 5
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