made an online order and called up the store because I accidentally did the wrong time on the pickup order. I asked if I could have it be remade at a different time at a different time. The lady who answered the phone immediately said no and hung up. I decided since I had already paid. That cold food would be better than no food. It was a brisket and steak bowl and when I got my order it was missing the steak.
Atmosphere: 4
Food: 2
Service: 2
Prayansh Patel
Horrible experience. The food portion is shrinking. The manager was very rude.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
Brittany McNurlin
I went in for a bowl I asked half chicken half steak I literally had 3 pieces of chicken and 4 pieces of steak when I asked for a little more meat the employee said you would have to pay for double protein. I said that's not even a full portion she states half and half is 2oz of each. I paid for double meat due to me being on lunch break and I'm hungry as hell!!!!! 16 dollars for a double meat bowl! Smdh. Chipotle you suck!!!!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Burrito Bowl, Chips
Forest Nordgulen
I came here because I heard you guys were finally giving out more meat and the kid on the line argued with me and said "I don't know dude" and got mad and said it's always neen the same. What a terrible customer service experience and a waste of money they dtill tried to give me hardly any food. Done with this location and this brand.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
Lauren Jansen-Clarke
Order a bag of chips with my delivery order and they didnt give me one and then wanted to still charge me! They then cross contaminated my bowl with beef when i order carnitas it was a hunk of beef meet. Im usually understanding but it was twice something was messed up so im just a little frustrated
Parking: In a tight spot next to starbucks
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Burrito Bowl, Chips
Jessica Heck
Received a pick up order with the tiniest burrito. Decided to go back up there (husband did initial pickup) and re-ordered the same burrito and the thing was double in size in volume. Showed the manager the one I got compared to the new one they just made and she had the nerve to say "It depends on who wraps it..." Lol. The thing was the same length and DOUBLE in volume. She refused to replace my sad burrito and had the worst attitude. Chipotle doesn't care about you honey, quit gatekeeping portion sizes and being rude to customers.
Food: 1
Service: 1
Kenyan Girl
I recently ordered a steak bowl from Chipotle, and I was pretty disappointed with the portion size. The bowl came with only five small pieces of steak, which felt way too little for the price. The rest of the meal was mostly rice and beans, making it feel more like a filler than a satisfying meal. For a place known for hearty portions, this was definitely underwhelming. The quality was decent, but the lack of protein left me unsatisfied. Not sure I'll be going back anytime soon unless they improve their portion sizes.
Atmosphere: 1
Food: 1
Service: 1
TheSuperNoobz
They NEVER put fajita veggies on my burrito. 3 for 3 now, they have forgotten to put fajita veggies in my burrito. It's so bad, I don't even drink soda, but it's becoming a tradition now to get a free compensation drink with my veggie-less burrito each time I come here. They're also very slow, despite having enough team members to support a basketball team. I recommend going out of the way to 95th street. They do a much better, consistent job.
Atmosphere: 5
Food: 1
Service: 1
Trenton Talburt
Service was ok. I guess going from chick fil a over to here really puts into perspective the difference. Food was ok as well. Normal chipotle. Nothing to write home about.
Atmosphere: 3
Food: 3
Service: 2
Andrew Tang Bui
LOOK HOW THEY MASSACRED MY BOY! ??
I don't know what happened but I keep giving it a chance and it keeps letting me down. Ive had lots of friends that used to work there and it seemed like they loved it before. Now I hear all kinds of things and the rice... Man, the rice is just never consistent. Always too soft or too hard. It literally makes or breaks the burrito. I used to love eating left over burritos or bowls,(not to mention there used to be bigger portions in the bowls to actually save) and now, i can't even eat the rest later cus the rice is too mushy. Oh, not to mention the dang CHIPS WERE STALE. Saddest fall in restaurant quality to date. I wish they would reinvigorate this place instead of continuing to try and cut costs or whatever they are doing.
Chipotle’s food is shrinking especially when you order online. Extremely disappointed! The burrito is 1/2 the size and both bowls were only 2/3s full.
Atmosphere: 4
Food: 4
Service: 2
Dominic Sebilla
Place never has anything in stock. The counter a mess. Food everywhere. Doesn't even look clean half the time. It's always like that someone needs to call corporate at this place because management does not care. I'll try to give them a call.
Atmosphere: 1
Food: 1
Service: 1
Warren N
My bowl was overflowing with delicious goodness! Also, the staff is sassy in a good way!
Atmosphere: 5
Food: 5
Service: 5
Austin Local guide
Was in there during lunch The manager was very helpful and the staff is very friendly!
Atmosphere: 5
Food: 5
Service: 5
Josh Stinger
Rude employees, asked for steak got 6 tiny pieces. The whole experience was ridiculous
made an online order and called up the store because I accidentally did the wrong time on the pickup order. I asked if I could have it be remade at a different time at a different time. The lady who answered the phone immediately said no and hung up. I decided since I had already paid. That cold food would be better than no food. It was a brisket and steak bowl and when I got my order it was missing the steak.
Atmosphere: 4
Food: 2
Service: 2
Horrible experience. The food portion is shrinking. The manager was very rude.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
I went in for a bowl I asked half chicken half steak I literally had 3 pieces of chicken and 4 pieces of steak when I asked for a little more meat the employee said you would have to pay for double protein. I said that's not even a full portion she states half and half is 2oz of each. I paid for double meat due to me being on lunch break and I'm hungry as hell!!!!! 16 dollars for a double meat bowl! Smdh. Chipotle you suck!!!!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Burrito Bowl, Chips
I came here because I heard you guys were finally giving out more meat and the kid on the line argued with me and said "I don't know dude" and got mad and said it's always neen the same. What a terrible customer service experience and a waste of money they dtill tried to give me hardly any food. Done with this location and this brand.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
Order a bag of chips with my delivery order and they didnt give me one and then wanted to still charge me!
They then cross contaminated my bowl with beef when i order carnitas it was a hunk of beef meet. Im usually understanding but it was twice something was messed up so im just a little frustrated
Parking: In a tight spot next to starbucks
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Burrito Bowl, Chips
Received a pick up order with the tiniest burrito. Decided to go back up there (husband did initial pickup) and re-ordered the same burrito and the thing was double in size in volume. Showed the manager the one I got compared to the new one they just made and she had the nerve to say "It depends on who wraps it..." Lol. The thing was the same length and DOUBLE in volume. She refused to replace my sad burrito and had the worst attitude. Chipotle doesn't care about you honey, quit gatekeeping portion sizes and being rude to customers.
Food: 1
Service: 1
I recently ordered a steak bowl from Chipotle, and I was pretty disappointed with the portion size. The bowl came with only five small pieces of steak, which felt way too little for the price. The rest of the meal was mostly rice and beans, making it feel more like a filler than a satisfying meal. For a place known for hearty portions, this was definitely underwhelming. The quality was decent, but the lack of protein left me unsatisfied. Not sure I'll be going back anytime soon unless they improve their portion sizes.
Atmosphere: 1
Food: 1
Service: 1
They NEVER put fajita veggies on my burrito. 3 for 3 now, they have forgotten to put fajita veggies in my burrito. It's so bad, I don't even drink soda, but it's becoming a tradition now to get a free compensation drink with my veggie-less burrito each time I come here. They're also very slow, despite having enough team members to support a basketball team. I recommend going out of the way to 95th street. They do a much better, consistent job.
Atmosphere: 5
Food: 1
Service: 1
Service was ok. I guess going from chick fil a over to here really puts into perspective the difference. Food was ok as well. Normal chipotle. Nothing to write home about.
Atmosphere: 3
Food: 3
Service: 2
LOOK HOW THEY MASSACRED MY BOY! ??
I don't know what happened but I keep giving it a chance and it keeps letting me down. Ive had lots of friends that used to work there and it seemed like they loved it before. Now I hear all kinds of things and the rice... Man, the rice is just never consistent. Always too soft or too hard. It literally makes or breaks the burrito. I used to love eating left over burritos or bowls,(not to mention there used to be bigger portions in the bowls to actually save) and now, i can't even eat the rest later cus the rice is too mushy. Oh, not to mention the dang CHIPS WERE STALE. Saddest fall in restaurant quality to date. I wish they would reinvigorate this place instead of continuing to try and cut costs or whatever they are doing.
Atmosphere: 4
Food: 3
Service: 3
Restaurantji Recommends
Chipotle’s food is shrinking especially when you order online. Extremely disappointed! The burrito is 1/2 the size and both bowls were only 2/3s full.
Atmosphere: 4
Food: 4
Service: 2
Place never has anything in stock. The counter a mess. Food everywhere. Doesn't even look clean half the time. It's always like that someone needs to call corporate at this place because management does not care. I'll try to give them a call.
Atmosphere: 1
Food: 1
Service: 1
My bowl was overflowing with delicious goodness! Also, the staff is sassy in a good way!
Atmosphere: 5
Food: 5
Service: 5
Was in there during lunch The manager was very helpful and the staff is very friendly!
Atmosphere: 5
Food: 5
Service: 5
Rude employees, asked for steak got 6 tiny pieces. The whole experience was ridiculous
Atmosphere: 2
Food: 2
Service: 1
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