Waited in line for 45 mins and then had the waiter tell us they were closed. I arrived at 5 pm. I had 6 or 7 cars behind us as well who were turned away.
Arthur Gonzales
So many different kinds of ice-cream flavors
Atmosphere: 5
Food: 5
Service: 5
Frederick Kouri
I had the chicken strip combo.
Chicken strips were tender and not greasy.
Instead of fries, I had coleslaw. Very small portion!
Atmosphere: 5
Food: 4
Service: 5
Kathleen Richmond
Always a great experience! They have the best custard! Clean locations and great service!
Atmosphere: 5
Food: 5
Service: 5
B Mcintyre
Service amazing
Food: 3
Service: 5
Mark Greathouse
We had the roast beef sandwich and a cod fish sandwich. They were both very good! Staff was corteous and helpful with a friendly smile.
Atmosphere: 4
Food: 5
Service: 5
Michelle Vander pol
Food was fast and delicious 😋
Food: 5
Service: 5
Ryan Jones
An employee gave our debit card back to the wrong car. They drove off with the card and we had to report the card as stolen. The person then started trying to use the debit card. When they found out it was locked, they brought it back to Culver’s. A manager called and said they were “nice enough” to bring it back. Nice enough!? Your employee messed up! I will never go back. Horrible experience.
Tom Ford
Second time I've eaten here since I've been working in the area. Ordered a fish sandwich and fries for lunch on my break. Got back and it tasted like they sprinkled sugar on the fries instead of salt. The fish sandwich was great but fries inedible. Didn't have time to go back so wasted half my food. Disappointed but there are a lot of other choices in the area. Maybe taste your food before you leave? That's a new twist on drive through. Friendly service, so there's that going for them. Probably won't go back.
Food: 2
Service: 5
Kaden H
My wife and I ordered ice cream on the mobile app, it said it would be ready at 7:29pm.
I arrived at 7:30, went to the pick up location and let them know I had a mobile order under her name.
They checked to see if there was anything ready with her name and then told me they were working on it still.
I waited for 15 minutes and after seeing things slow down and no ice cream being made for our order, I went and asked if they had an update.
The man went around and looked, asked people about it and was not able to locate it. He let me know that they’re still working on it and then continued to ask people about our order.
He was then handed an order to take out to the drive through and was gone.
I waited another 8 minutes and her name was finally called.
I let them know that it was mine, they went and got it and called her name again.
I walked up to get it, another worker came running over telling them to wait, asked who it was for, I said the name, he looked at it, and then said he was making sure it wasn’t a DoorDash order.
They gave me the ice cream, no apologies for the wait (another person who came in after me was apologized to for the wait and was given a voucher for an entree), there were no stickers on the ice creams to differentiate which one was which, nor was there a receipt attached.
I ordered the ice cream at 7:16pm and did not receive it until 7:52pm.
No one confirmed that the order existed aside from saying “they’re still working on it”, I seemingly was questioned on whether or not I was stealing my order after waiting for 20+ minutes, and was not apologized to for practically being ignored. (If I didn’t ask about it I might still be waiting on it, no one even bothered to give me an update 😭)
Been there 4 times in last 2 months. Do not ask me why but 3 out 4 times they failed to give us Cole Slaw with our 3 pc Fish Dinners. I have complained at all levels of management all the way to Corporate. They do not give a shit. No response and no resolution. I have made the decision not to go to ANY Culvers again. I expect some sort of value when I go out to eat. If a restaurant makes 3 mistakes and especially the same mistakes over and over again, then they do not deserve my patronage or hard earned dollars. My recommendation is to stay away from Culvers altogether. My experience as a restaurant manager that if a company ignores customer complaints then there is a much deep seeded problem starting with Corporate and ownership of the franchise.
drum bumm
Culver's is the best. This is a nice fairly new Culver's and this location has great service
Ashton Bergh
I’ve been to this location several times, and unfortunately, my order has been incorrect each time. On my most recent visit, I walked in and asked them to remake my order — a simple chocolate concrete with peanut butter and malt powder — and they still couldn’t get it right. There were at least 20 employees standing around doing nothing while the service remained disorganized and inefficient. This place is very poorly managed, and it shows.
Don Nelson
The store is clean, and the service is very good, the menu is large and the food is excellent.
Sadie
Forgot to put ketchup on order & forgot to give us straws for our drinks. Great customer service though.
Waited in line for 45 mins and then had the waiter tell us they were closed. I arrived at 5 pm. I had 6 or 7 cars behind us as well who were turned away.
So many different kinds of ice-cream flavors
Atmosphere: 5
Food: 5
Service: 5
I had the chicken strip combo.
Chicken strips were tender and not greasy.
Instead of fries, I had coleslaw. Very small portion!
Atmosphere: 5
Food: 4
Service: 5
Always a great experience! They have the best custard! Clean locations and great service!
Atmosphere: 5
Food: 5
Service: 5
Service amazing
Food: 3
Service: 5
We had the roast beef sandwich and a cod fish sandwich. They were both very good! Staff was corteous and helpful with a friendly smile.
Atmosphere: 4
Food: 5
Service: 5
Food was fast and delicious 😋
Food: 5
Service: 5
An employee gave our debit card back to the wrong car. They drove off with the card and we had to report the card as stolen. The person then started trying to use the debit card. When they found out it was locked, they brought it back to Culver’s. A manager called and said they were “nice enough” to bring it back. Nice enough!? Your employee messed up! I will never go back. Horrible experience.
Second time I've eaten here since I've been working in the area. Ordered a fish sandwich and fries for lunch on my break. Got back and it tasted like they sprinkled sugar on the fries instead of salt. The fish sandwich was great but fries inedible. Didn't have time to go back so wasted half my food. Disappointed but there are a lot of other choices in the area. Maybe taste your food before you leave? That's a new twist on drive through. Friendly service, so there's that going for them. Probably won't go back.
Food: 2
Service: 5
My wife and I ordered ice cream on the mobile app, it said it would be ready at 7:29pm.
I arrived at 7:30, went to the pick up location and let them know I had a mobile order under her name.
They checked to see if there was anything ready with her name and then told me they were working on it still.
I waited for 15 minutes and after seeing things slow down and no ice cream being made for our order, I went and asked if they had an update.
The man went around and looked, asked people about it and was not able to locate it. He let me know that they’re still working on it and then continued to ask people about our order.
He was then handed an order to take out to the drive through and was gone.
I waited another 8 minutes and her name was finally called.
I let them know that it was mine, they went and got it and called her name again.
I walked up to get it, another worker came running over telling them to wait, asked who it was for, I said the name, he looked at it, and then said he was making sure it wasn’t a DoorDash order.
They gave me the ice cream, no apologies for the wait (another person who came in after me was apologized to for the wait and was given a voucher for an entree), there were no stickers on the ice creams to differentiate which one was which, nor was there a receipt attached.
I ordered the ice cream at 7:16pm and did not receive it until 7:52pm.
No one confirmed that the order existed aside from saying “they’re still working on it”, I seemingly was questioned on whether or not I was stealing my order after waiting for 20+ minutes, and was not apologized to for practically being ignored. (If I didn’t ask about it I might still be waiting on it, no one even bothered to give me an update 😭)
Restaurantji Recommends
Been there 4 times in last 2 months. Do not ask me why but 3 out 4 times they failed to give us Cole Slaw with our 3 pc Fish Dinners. I have complained at all levels of management all the way to Corporate. They do not give a shit. No response and no resolution. I have made the decision not to go to ANY Culvers again. I expect some sort of value when I go out to eat. If a restaurant makes 3 mistakes and especially the same mistakes over and over again, then they do not deserve my patronage or hard earned dollars. My recommendation is to stay away from Culvers altogether. My experience as a restaurant manager that if a company ignores customer complaints then there is a much deep seeded problem starting with Corporate and ownership of the franchise.
Culver's is the best. This is a nice fairly new Culver's and this location has great service
I’ve been to this location several times, and unfortunately, my order has been incorrect each time. On my most recent visit, I walked in and asked them to remake my order — a simple chocolate concrete with peanut butter and malt powder — and they still couldn’t get it right. There were at least 20 employees standing around doing nothing while the service remained disorganized and inefficient. This place is very poorly managed, and it shows.
The store is clean, and the service is very good, the menu is large and the food is excellent.
Forgot to put ketchup on order & forgot to give us straws for our drinks. Great customer service though.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Hamburger, French Fries
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