Terrible experience. Rude manager and horrible service.
Atmosphere: 1
Food: 1
Service: 1
Jeff Zimmerman
We ordered a Pepperoni Lovers pizza and then added extra Pepperoni however our pizza didn't even have a pepperoni in each bite.
Food: 1
Michael Stephany
Absolute terrible experience. Went to pick up pizza at time it was supposed to be ready.
Forgot to make it. Didn’t apologize. Asked for money back and they said no. Told me to take the pizza or nothing.
No discount offered, no communication, and extremely rude.
Finally walked out empty handed and going to have to figure out how to get our money back since they won’t help.
Manager refused to talk to me and told me to apply for a job.
Alyson Denton
Manager was very rude! Don’t waste your time! Happy to place my $150 order down the street at the next Pizza Hut. K-7 location was fast and courteous!
Service: 1
Jonah Lang
I had some issues with a mobile order and Jordan was very quick to help me. He made things much simpler and was very kind! His service was fantastic, and I’m very grateful for it!
Atmosphere: 5
Food: 5
Service: 5
Bobby Hunzicker
Food usually arrives not warm when I order delivery so this time...... I went there, ordered in person, came back in 15 minutes as told and pizza was warm, but breadsticks were cool and sauce was cold. Chocolate chip cookie dessert was not warm at all.
Atmosphere: 2
Food: 2
Service: 2
Susan Rahe
We ordered delivery which NEVER showed up. When we called the store they said the order had been picked up by Door Dash and told us it was on its way. We waited longer, still no pizza, so we called again. The MOD told us that we’d need to get a refund through Door Dash (we ordered on Pizza Hut website). We called Door Dash and they said they can’t refund if it was paid through Pizza Hut. We had to go into the restaurant to request a refund yet nobody in the store had the authority to do a refund. We ended up calling corporate to get a refund and finally an off duty manager came into the store. She was kind to us, but at this point it had been 2.5 hrs since we’d ordered. Not one person offered to remake our order during this whole debacle. We ended up eating at Sonic.
S R
We ordered delivery which NEVER showed up. When we called the store they said the order had been picked up by Door Dash and told us it was on its way. We waited longer, still no pizza, so we called again. The MOD told us that we’d need to get a refund through Door Dash (we ordered on Pizza Hut website). We called Door Dash and they said they can’t refund if it was paid through Pizza Hut. We had to go into the restaurant to request a refund yet nobody in the store had the authority to do a refund. We ended up calling corporate to get a refund and finally an off duty manager came into the store. She was kind to us, but at this point it had been 2.5 hrs since we’d ordered. Not one person offered to remake our order during this whole debacle. We ended up eating at Sonic.
william Haney
I ordered dinner for me and my family to celebrate with our daughter and asked simply to cook it longer to ensure the cheese on our supreme pizza was melted but it seems they thought it would be funny to under cook the entire pizza. The cheese was not melted and crust was still cold in places and doughy. If I was starving and someone offered me this free I would rather starve. Don't waste your money on this crap, like all large businesses they over charge and under perform. I would rather stick knives in my eyes before ordering from this place again
The service is always good here over my lunch hour. The cheese doesn't taste like they are still using real cheese. The breadsticks are good, but they need less oil in the pan.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Breadsticks, Marinara
Lucky S.
Service was great but only one employee who had my order ready in time but could tell she was working extra hard to keep up.
Atmosphere: 5
Food: 5
Service: 5
Pamela Miller
Ordered wings early to be delivered later that day to my son's work. Just 5 minutes before delivery I received a message that they canceled the order because they ran out of wings. They should of set aside the wings to complete the order. I gave them 6 hours notice on the wings. I ordered from them again this time pepperoni pizza. Very few pepperoni and the pizza was lukewarm. Not going to order from them again.
Food: 3
Service: 2
Recommended dishes: Traditional Wings, Cheese Sticks
Ikenna Oputa
Worse experience ever. Katie the GM witnesses a gross error and was unwilling to fix the issue.
Terrible experience. Rude manager and horrible service.
Atmosphere: 1
Food: 1
Service: 1
We ordered a Pepperoni Lovers pizza and then added extra Pepperoni however our pizza didn't even have a pepperoni in each bite.
Food: 1
Absolute terrible experience. Went to pick up pizza at time it was supposed to be ready.
Forgot to make it. Didn’t apologize. Asked for money back and they said no. Told me to take the pizza or nothing.
No discount offered, no communication, and extremely rude.
Finally walked out empty handed and going to have to figure out how to get our money back since they won’t help.
Manager refused to talk to me and told me to apply for a job.
Manager was very rude! Don’t waste your time! Happy to place my $150 order down the street at the next Pizza Hut. K-7 location was fast and courteous!
Service: 1
I had some issues with a mobile order and Jordan was very quick to help me. He made things much simpler and was very kind! His service was fantastic, and I’m very grateful for it!
Atmosphere: 5
Food: 5
Service: 5
Food usually arrives not warm when I order delivery so this time...... I went there, ordered in person, came back in 15 minutes as told and pizza was warm, but breadsticks were cool and sauce was cold. Chocolate chip cookie dessert was not warm at all.
Atmosphere: 2
Food: 2
Service: 2
We ordered delivery which NEVER showed up. When we called the store they said the order had been picked up by Door Dash and told us it was on its way. We waited longer, still no pizza, so we called again. The MOD told us that we’d need to get a refund through Door Dash (we ordered on Pizza Hut website). We called Door Dash and they said they can’t refund if it was paid through Pizza Hut. We had to go into the restaurant to request a refund yet nobody in the store had the authority to do a refund. We ended up calling corporate to get a refund and finally an off duty manager came into the store. She was kind to us, but at this point it had been 2.5 hrs since we’d ordered. Not one person offered to remake our order during this whole debacle. We ended up eating at Sonic.
We ordered delivery which NEVER showed up. When we called the store they said the order had been picked up by Door Dash and told us it was on its way. We waited longer, still no pizza, so we called again. The MOD told us that we’d need to get a refund through Door Dash (we ordered on Pizza Hut website). We called Door Dash and they said they can’t refund if it was paid through Pizza Hut. We had to go into the restaurant to request a refund yet nobody in the store had the authority to do a refund. We ended up calling corporate to get a refund and finally an off duty manager came into the store. She was kind to us, but at this point it had been 2.5 hrs since we’d ordered. Not one person offered to remake our order during this whole debacle. We ended up eating at Sonic.
I ordered dinner for me and my family to celebrate with our daughter and asked simply to cook it longer to ensure the cheese on our supreme pizza was melted but it seems they thought it would be funny to under cook the entire pizza. The cheese was not melted and crust was still cold in places and doughy. If I was starving and someone offered me this free I would rather starve. Don't waste your money on this crap, like all large businesses they over charge and under perform. I would rather stick knives in my eyes before ordering from this place again
Food: 1
Service: 1
Recommended dishes: Cheese Sticks
The manager is extremely rude & unprofessional
Service: 1
Restaurantji Recommends
Quick and friendly take out
Atmosphere: 3
Food: 4
Service: 4
The service is always good here over my lunch hour. The cheese doesn't taste like they are still using real cheese. The breadsticks are good, but they need less oil in the pan.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Breadsticks, Marinara
Service was great but only one employee who had my order ready in time but could tell she was working extra hard to keep up.
Atmosphere: 5
Food: 5
Service: 5
Ordered wings early to be delivered later that day to my son's work. Just 5 minutes before delivery I received a message that they canceled the order because they ran out of wings. They should of set aside the wings to complete the order. I gave them 6 hours notice on the wings. I ordered from them again this time pepperoni pizza. Very few pepperoni and the pizza was lukewarm. Not going to order from them again.
Food: 3
Service: 2
Recommended dishes: Traditional Wings, Cheese Sticks
Worse experience ever. Katie the GM witnesses a gross error and was unwilling to fix the issue.
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