I don’t know who this man was who was running the store on the eve of 9/27/2025, but he was amazing. He was the only worker there manning both orders and the registry on a busy Saturday night and he was going SO fast. He deserves a raise. He deserves free ice cream for life.
Meghan Witthoeft
Great service! Delicious ice cream.
Chalais Brown
Yum! I only come for the cake batter ice-cream🍨🍦definitely my favorite 😍
Giselle Scott
Received our large group on a busy day with courtesy. Not everyone ordered something, and we weren’t made to feel unwelcome for that. Selections were appetizing and creative, and everyone who did order ice cream seemed to be very happy with it!
Derek Sharp
My wife and I stopped in a few weeks ago. First time at this location…and last. She has a medical condition that doesn’t play well with lots of sugar so she got Vanilla Lite (no sugar added) ice cream. It was…off.
At first, the flavor and texture was so wrong that she thought it was tainted or expired or something as there were…chunks in the cream, like undissolved ingredients that hadn’t churned through right. The girl behind the counter seemed annoyed to have to look into it, tasted what was in the tub and announced that she thought it was mislabeled. Then she went into the back, claiming that she took a taste test of another tub of the same stuff and expressed her belief that it was just a batch of that flavor that was mislabeled. She didn’t replace the tub or relabel anything, just went on, like nothing had happened — just ignored the wrong product in the tub still for sale in front of the public.
It turned my wife’s stomach a bit, not literally, but emotionally at the idea that they could be serving something mislabeled – other people could have a more severe problem with eating things made with ingredients not labeled correctly. So my wife asked to have ice cream replaced, this time with a different flavor. The girl refused, saying she could only replace product with the same product. It seemed to break her thinking that that corporate rule might not apply if the product were mislabeled… We never said anything about money, but the girl said, “But if you wanna refund, you’ll have to come back tomorrow when the manager is here. I don’t know if he’ll give it to you, but he might.”
We know humans can have off days at work, but this kind of disregard for food safety and this low of a level of customer service when serving foodstuffs in public just doesn’t fly with us.
Shannon Myer
I am very gluten intolerant and didn’t realize Coldstone had an allergy protocol. I saw a cross contamination concern and spoke up. They identified my issue and immediately began fixing me a new dish in a contamination free place. I am very thankful to the 3 students working in there tonight!
Josue Camarillo
Ordered a bday cake for my wife as a child she didn't really have much of cake. I get there for pu and the writing looks like it was written by a child,no exaggeration. They at least tried to re do it but after waiting and waiting I left and came right back for pu and they then said the original cake melted so they got me another, not fully designed like the original cake was advertised online, and what was funny is that when she lmk about it she said they got me a new one free of charge. Lol smh. I'm sure their treats and ice cream is good but sheesh that was bad. I just felt for my wife. Hopefully the next customer is treated with a good amount of respect.
Heather Brown
My boyfriend really enjoyed the Cheesecake ice cream with berry mix ins, and I liked my raspberry ice cream with brownie mix in.
Coming from another state, you expect a certain level of quality and same flavor from franchises. I’ve been a cold-stone fan for years, and I’ve always ordered the same signature creation “Apple pie ala cold stone”. Today I was really disappointed with what I was given, it was not the same quality in the apples as before, they are nasty canned ones and they try to mask it with lots of cinnamon. When I asked about the previous apples and that the ice cream tasted bad I was simply ignored and prompt to the register. Definitely not worth the price nor drive to this place.
Atmosphere: 3
Food: 2
Service: 2
Joe Harrell
The employees are not very professional. Some of them are rude especially the tall brunette with glasses.
Atmosphere: 1
Food: 1
Service: 1
Tam Henders
Never been to one so it was cool.They had a lot going on from the candy apples, to the brownies, to the chocolate cover pretzels. It all looked good but keep the eye on the prize and got ice cream.For two scoops of two different flavors with sprinkles mixed in for a small cup it costed $5.18 which didn’t think was bad if it gives you a frame of reference for the price.
A pleasant experience!
I don’t know who this man was who was running the store on the eve of 9/27/2025, but he was amazing. He was the only worker there manning both orders and the registry on a busy Saturday night and he was going SO fast. He deserves a raise. He deserves free ice cream for life.
Great service! Delicious ice cream.
Yum! I only come for the cake batter ice-cream🍨🍦definitely my favorite 😍
Received our large group on a busy day with courtesy. Not everyone ordered something, and we weren’t made to feel unwelcome for that. Selections were appetizing and creative, and everyone who did order ice cream seemed to be very happy with it!
My wife and I stopped in a few weeks ago. First time at this location…and last. She has a medical condition that doesn’t play well with lots of sugar so she got Vanilla Lite (no sugar added) ice cream. It was…off.
At first, the flavor and texture was so wrong that she thought it was tainted or expired or something as there were…chunks in the cream, like undissolved ingredients that hadn’t churned through right. The girl behind the counter seemed annoyed to have to look into it, tasted what was in the tub and announced that she thought it was mislabeled. Then she went into the back, claiming that she took a taste test of another tub of the same stuff and expressed her belief that it was just a batch of that flavor that was mislabeled. She didn’t replace the tub or relabel anything, just went on, like nothing had happened — just ignored the wrong product in the tub still for sale in front of the public.
It turned my wife’s stomach a bit, not literally, but emotionally at the idea that they could be serving something mislabeled – other people could have a more severe problem with eating things made with ingredients not labeled correctly. So my wife asked to have ice cream replaced, this time with a different flavor. The girl refused, saying she could only replace product with the same product. It seemed to break her thinking that that corporate rule might not apply if the product were mislabeled… We never said anything about money, but the girl said, “But if you wanna refund, you’ll have to come back tomorrow when the manager is here. I don’t know if he’ll give it to you, but he might.”
We know humans can have off days at work, but this kind of disregard for food safety and this low of a level of customer service when serving foodstuffs in public just doesn’t fly with us.
I am very gluten intolerant and didn’t realize Coldstone had an allergy protocol. I saw a cross contamination concern and spoke up. They identified my issue and immediately began fixing me a new dish in a contamination free place. I am very thankful to the 3 students working in there tonight!
Ordered a bday cake for my wife as a child she didn't really have much of cake. I get there for pu and the writing looks like it was written by a child,no exaggeration. They at least tried to re do it but after waiting and waiting I left and came right back for pu and they then said the original cake melted so they got me another, not fully designed like the original cake was advertised online, and what was funny is that when she lmk about it she said they got me a new one free of charge. Lol smh. I'm sure their treats and ice cream is good but sheesh that was bad. I just felt for my wife. Hopefully the next customer is treated with a good amount of respect.
My boyfriend really enjoyed the Cheesecake ice cream with berry mix ins, and I liked my raspberry ice cream with brownie mix in.
Atmosphere: 4
Food: 4
Service: 5
Sour milk made us sick
Food: 1
Restaurantji Recommends
Coming from another state, you expect a certain level of quality and same flavor from franchises. I’ve been a cold-stone fan for years, and I’ve always ordered the same signature creation “Apple pie ala cold stone”. Today I was really disappointed with what I was given, it was not the same quality in the apples as before, they are nasty canned ones and they try to mask it with lots of cinnamon. When I asked about the previous apples and that the ice cream tasted bad I was simply ignored and prompt to the register. Definitely not worth the price nor drive to this place.
Atmosphere: 3
Food: 2
Service: 2
The employees are not very professional. Some of them are rude especially the tall brunette with glasses.
Atmosphere: 1
Food: 1
Service: 1
Never been to one so it was cool.They had a lot going on from the candy apples, to the brownies, to the chocolate cover pretzels. It all looked good but keep the eye on the prize and got ice cream.For two scoops of two different flavors with sprinkles mixed in for a small cup it costed $5.18 which didn’t think was bad if it gives you a frame of reference for the price.
Atmosphere: 5
Food: 5
Service: 5
Recommended loved it ?
Atmosphere: 5
Food: 5
Service: 5
Recommended loved it ?
Atmosphere: 5
Food: 5
Service: 5
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