Firehouse Subs Manhattan Marketplace

Sandwiches aren’t even half the size they used to be and prices are crazy high. Tried to give it a chance, spent $28 for a medium combo and a small sandwich. Ridiculous! Never betraying jimmy John’s again.

Atmosphere: 1

Food: 2

Service: 4

Place was a wreck, no ice in the machine, order took 34 minutes to prepare for 3 subs. Price was absurd. Another chain I can add to the list that is great in other towns, but absolutely horribly ran here. Will not be back.

Atmosphere: 1

Food: 2

Service: 1

The store is under staffed. The sub was cold and dry! I had to wait for over 30 minutes and had to ask where my food was as people that ordered after me were already getting their food! DO BETTER!!!

Atmosphere: 3

Food: 1

Service: 1

Found mold on one of the 5 sandwiches that we ordered on 12/23/2024

Atmosphere: 4

Food: 1

Service: 4

Ordered a cheese steak sandwich in-shop and it was handed to me cold. I was the only customer in the store. My first experience at Firehouse, don’t think I’ll give them another chance.

Atmosphere: 3

Food: 1

Service: 3

Sad the Manhattan KS shop shut down the Veterans offer less than one hour after opening.

Atmosphere: 2

Food: 2

Service: 2

Normally, Firehouse subs is great; however, this particular one has an issue. I ordered the hook and ladder sub, but it was 2/3 the size of a normal firehouse franchise. Go somewhere else.

Decent food, but doesn’t know how to do a ham and cheese only. Asked for that with no toppings or sauce for my kid and they put toppings and sauce on it. It’s not hard to do!

Atmosphere: 3

Food: 3

Service: 2

For months now the toaster has been broken. Called today 5/27/23 still no toaster. Sorry firehouse but your frozen/thawed bread tastes like garbage when not toasted. I give up.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Virginia Honey Ham

This is a place where dreams go to die! I couldn’t believe the level of frustration we were met with last night when we came in at 8pm. They close at 9 so we didn’t feel bad grabbing 6 sandwiches. They were vocal about their disdain towards us with passive aggression. The food looked like it came out of the trash can. Stuff was just thrown all over and wrapped up. The bread wasn’t even cut and the sandwiches were cold. There wasn’t any music overhead, which made it even more like a morgue.

Can I get my 15% tip back that the guy took and didn’t even say thank you?

Atmosphere: 1

Food: 1

Service: 1

Food was good, but the preparation took too long. Everybodys order was prepared before mine even if they came in after me, and the restaurant itself is just ok.

Atmosphere: 3

Food: 4

Service: 3

The dirtiest Firehouse Subs I have ever been to. No paper towels in the mens room. No chicken or soda for a lot of the flavors. Every table had some type of crumbs or residue on them. Had no price listed for the meatball special with pepperoni on garlic bread. Asked the lady at the counter for the price of a large regular versus the special. I was quoted 13.99 and it ended up only being a medium. I will not be going back.

Atmosphere: 1

Food: 4

Service: 1

Food is good but the service sucks! Kids with attitudes! None of them seem happy to be here or have a job. Arguing about who is going to fix the soda machine. Tables were disgusting. Not sure if there was a manager on site. Guessing not as the help seemed to spend more time on their phones. Food not worth the money.

Atmosphere: 1

Food: 4

Service: 1

store was empty and we walked in and the person taking our order was just on their phone the whole time…truly disappointing. they didn’t even look at us once and we could barely hear them in an empty store. food was alright but the store itself was filthy and all of the employees were just standing around on their phones, and glaring at us while we were ordering from behind the counter. do not go here.

Atmosphere: 1

Food: 3

Service: 1

Always a good sandwich here. One of my favorites in town!

Atmosphere: 5

Food: 5

Service: 5