Ice Cream Shops in Norton, KS

“The last 4-5 times I have ordered & been first or second in line, I waited 20 minutes for just 3 bacon burgers. The two behind me drove away & last night a pickup , second in line, drove off. I was to be home with my car for owner to get to work at a certain time & she finally just took mine so as not to be late. The man at the window is humble & apologetic as he takes the brunt of the unhappy customers. The cook starts at 5:30pm I was told. I saw two women & two men there & only 2 cars behind me. None were there when I got there & ordered. This seems unacceptable. Is this not a “fast food” place?“