Dunkin'
18051 W 119th St, Olathe
(913) 782-0280
Recent Reviews
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Very friendly staff enjoyed going back and forth talking about simple things in life. The food was good very quick with the drink. Definitely recommend this place.
Atmosphere: 5
Food: 5
Service: 5
I’ve been to this Dunkin’ Donuts many times and it’s always the same terrible experience.
They never give napkins or ketchup, and when you ask, they hand you just one or two.
The coffee is awful—always without sugar, no matter how you order it, and it tastes like water instead of real coffee.
Customer service is also extremely poor.
This place really needs serious improvement.
Food: 1
Service: 1
I ordered off the app I got what I got I guess. Which was Iced coffee with caramel drizzle which was good but it felt like it was sitting there for a while. My coffee had whipped cream but it was melted already then my donuts that I got were melted too. My long jhon I got had no custard in it which i thought being a donut place thats how you make them to have custard in them but when i got mine it had all the frosting just melted off it. Its been a while since I tried it and I don’t know if I want to spend my money here again if this is going to be how its going to be.
Atmosphere: 3
Food: 3
Service: 3
The employees are not being trained about what is on their menu. I went around 5:30pm today (sunday august 24), ordered a vanilla creme coldbrew and the guy working there didnt know what that was. When I corrected him and said it was literally on the menu and described the drink, he looked confused. Im out almost $5 because he messed it up twice and the 2nd try he gave me looked like tea with cold foam. I can't tell you how many times I've been and asked for a Vanilla Creme Cold brew and been handed a pale cold brew with cream and vanilla as if I ordered iced coffee. There is literally a menu item AND picture. Teach these workers what is on the menu and how to make it. Management needs to do better because every time I go I don't know if I'm gonna get a batista that knows anything.
Atmosphere: 3
Food: 3
Service: 1
Extremely pleasant. Order was correct.
Atmosphere: 5
Food: 4
Service: 5
Best Dunkin in the area. Never had an issue.
Service: 5
My family and I were in from out of town. We don’t have a Dunkin’ back home so for several years now it’s been a tradition to make sure we find one when we are in “Dunkin’ Territory”.
This one was one of our favorites. In fact, we visited 4-5 times while we were on town. It was probably one of the cleanest ones we’ve ever been too. Also, staff were some of the friendliest we’ve encountered at a Dunkin’. Food and drinks were good as well. Overall, a great Dunkin’ experience.
Atmosphere: 5
Food: 5
Service: 5
Ordered a large latte only to find half the cup is whipped cream and the other half is the actual latte. Kind of a rip off.
Atmosphere: 4
Food: 2
Service: 4
Love my frozen coffee!
I was there with a friend who has special needs, Trenton was so nice, polite and helpful with her, he went far and beyond to help her.
Service: 5
Restaurantji Recommends
Awesome store!!! Great service
Atmosphere: 4
Food: 5
Service: 5
Food was fantastic. Best Dunkin experience I’ve had in a while. Service was fast despite there being only one girl running the store. She was very polite and patient. She deserves a raise for being the only person in the store and still giving us fresh delicious food in a timely manner.
Went here on Mother's Day, and the poor girl running the place by herself was bombarded with customers. I cannot believe management would leave her by herself on a holiday like that. The line was dang near out the door, and the drive-thru was packed, too. But she handled it with poise and grace, and got the job done. But shame on her boss!
Atmosphere: 2
Food: 3
Service: 5
First time ever trying Dunkin’ and I gotta say, very disappointing. Especially for the price of everything, absolutely ridiculous.
All of our breakfast sandwiches were completely smushed and stuck the wrapper. As well as all of our “hashbrowns” that were smashed and stuck to the paper. They also tasted like something out of the air fryer. All in all very gross and not properly packaged. Not going back.
Food: 1
Service is good, Coffee is good. Food was absolutely disgusting, the hash browns were gross and the doughnuts tasted like play dough.
Atmosphere: 3
Food: 1
Service: 3
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