Firehouse Subs Olathe Station

went in with my wife 7-18-25 about 3:00 Pm. 119th in Olathe . One Table 0f 2 eating and one table of 5 sitting waiting . Tried to call and order ahead phone just rings no one picks up. Drove to the store 2 employees behind the counter no one acknowledges you just stand there. While waiting to make order spoke to male employee and asked if phones are working he stated looking to the back storage area "Yes but we just don't have time to answer it. I asked "what if you wanted to call in a large order he stated the same thing. After we ordered out 2 sandwiches the older female behind the counter spent the rest of the time we were in the store talking on her cell phone by the sounds of the conversation it was a personal call. She was able to talk on her phone for over 15minutes but not answer the store phone. No one has called back and I have left 3 messages with the person that took our order still have not been contacted. Tried to call Corp office in Jacksonville Florida no one picks up. That's sad because they could do so much for our Firefighters no one seems to care not even the Store Franchise Dan Oswald.

Atmosphere: 1

Food: 4

Service: 1

Great sub would recommend. Had the Italian and was delicious.

Atmosphere: 4

Food: 4

Service: 3

Good food & service

Atmosphere: 5

Food: 5

Service: 5

Received my order and it was delivered wrong. I'm allergic to onions and there was literally extra onions. Needless to say I'm out my money and food.

Atmosphere: 1

Food: 1

Service: 1

This location is terrible. They are regularly behind on orders, so getting your order takes forever regardless if you go in or order online. Also they are regularly out of certain items, so if you order online to pick up, they don't tell you until you get there.

Atmosphere: 1

Food: 3

Service: 1

We enjoy the subs and always satisfied with the experience. Ordered online and pick up. Greeted by people, said thank you and they responded.

We enjoy the italian, ny steamer and Hook and ladder.

Manager is nice. The previous order went to this location from t lhe online order service. I needed it to go to 119th and Metcalf. She ignored the order and told me to contact the online order service, grubhub or someone, I did. I was able to cancel the order and get a refund. I appreciate her help.

Parking: Never had an issue finding a spot.

Atmosphere: 4

Food: 5

Service: 5

I enjoy the food and service when I come here. The people helping seem to be kind and welcoming. I usually try to avoid the lunch rush because I know It can be busy.

Atmosphere: 5

Food: 5

Service: 5

Store is absolutely filthy. The staff is slow and prioritize online orders over instore orders. My order took 30 mins to complete and it was wrong.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Club on a Sub

Great sub!

Atmosphere: 5

Food: 5

Service: 5

What a disaster. Walked in and the place was kinda busy. 3 people waiting on orders, maybe 8 groups at tables eating. We walk up to order, no one in front of us. I person tells us it will be a 45 minute wait for our order.? No explanation. What? It's 1:15 on a Saturday. We left and went around the corner and ordered our lunch. I love Firehouse Subs, probably my favorite, but that is crazy.

Service: 1

Yum yum

Dietary restrictions: None

Parking: Lots

Kid-friendliness: Yes

Wheelchair accessibility: Yes

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Submarine Sandwich, Firehouse Meatball, Brisket Sandwich, Cookie, Side Salad, Sweet & Spicy Meatball Combo, Kids Grilled Cheese, Club on a Sub, Firehouse Hero, New York Steamer, Spicy Cajun Chicken Combo, Tuna Salad, Kids Turkey Breast, Garlic Bread, Pepperoni Pizza Meatball Sub, Engineer, Italian, Jamaican Jerk Turkey, Chips, Turkey Bacon Ranch

The last 4 times my family and I have been in and ordered food. We have an older lady who is a manager there who is just does not like working there at all. She is talking shit under her breath about the customers. Takes a very long time to make the subs. And every time my subs have not been made right or they are soggy. I tried calling today 2 times and no answer. This store use to be my favorite fire house. But have gone down hill with in the last 6 to 12 months.

Atmosphere: 1

Food: 1

Service: 1

Great sandwiches. Prices are about average

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian

A sandwich should not be soggy. Cold when arrived home about 5 mins ago.

Atmosphere: 3

Food: 1

Service: 3

Spent all day and night packing. 9:15PM rolled around and we were famished. Thankfully, firehouse subs closed at 10pm. Arrived, greeted by Bittu and Susan. Excellent service!!! Susan was a great conversationalist and even explained the significance of the mural on the wall. Bittu was hardworking. Always come to this location, but decided to leave a review this time because it was so good. Thank you!!

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Turkey Bacon Ranch