McDonald's

618 E Santa Fe St, Olathe
(913) 764-1500

Recent Reviews

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Deann Snyder

Why does always stink in this mcdonald's. Raw sewage

Atmosphere: 1

Food: 1

Service: 1

Jon Hutsler

Been going here for years but will be looking for another location. The fries tasted like they were cooked in old oil. I couldn't even eat them. Chicken nuggets had a similar taste. Cheeseburger was thrown together. This place used to be good maybe new owners but it's awful now.

Atmosphere: 3

Food: 1

Service: 2

Jack Aldama

Going to this McDonald's is a very frustrating experience. I ordered just 2 McChicken sandwiches at the drive-thru and still had to wait almost 20 minutes. At the window they tell you “we’ll bring your order out in 2 minutes” and send you to the parking lot. If you’re lucky, someone brings your food after 20 minutes.
What’s worse is that sometimes they don’t even know where your order is, and when you ask about it you find out they gave it to someone else.
On top of that, the night shift manager is very rude and unpleasant. Her attitude toward customers is unacceptable and it seems like she doesn’t care about customer service. This location seriously needs to improve its organization and service

Atmosphere: 1

Food: 1

Service: 1

Whitney Johnson

Depends on which McDonald's you go to and who's working honestly

Atmosphere: 4

Food: 4

Service: 4

Rick Chambers

Great coffee great half & half sweet tea. Food hot and fresh

Atmosphere: 5

Food: 5

Service: 5

Kevin Solecki

Bad service and cold food.

Atmosphere: 1

Food: 1

Service: 1

Kev Something

Consistently horrible customer service. They regularly miss things ordered. I've never been able to get anyone at the store to answer their phone when I do have a problem. When I go back to get the items I've already paid for, never even get an I'm sorry, or any kind of remorse. Only come to this store for bad service and cold fries. The are 2 other McDonald's father away from me with great customer service, it's worth the drive to miss this one.

Atmosphere: 3

Food: 2

Service: 1

Aiden Vandy

Line is extremely slow also will mess up your order

Atmosphere: 1

Food: 3

Service: 1

Yez Itcv

Customer service wasn't great. The guy in the first window was kind though

Food: 3

Service: 1

Tim Griffin

I've tried to give this location the benefit of the doubt for a few visits, but bro why does it take so INSANELY LONG to get a curbside order?

Atmosphere: 3

Food: 5

Service: 1

Ce Herrera

Last time I went into got two cheeseburgers and some nuggets with fries, the food seemed to come out of the waste bucket. The buns were literally hard, the fries were soft and soggy and the nuggets were so dried out they were just hard husks. I tried again tonight hoping it was an off night previously, but the fries seemed like they had been thawed completely and cooked in luke warm oil and the burgers were cold.

Atmosphere: 1

Food: 1

Service: 1

Brian Bartell

Why does it take 10 minutes to make a basic cheese burger? Why does the staff need to be rude?

Atmosphere: 1

Food: 1

Service: 1

Nancy Cowley

Ordered a large drink, chocolate milk and hamburger. Was parked on the hamburger behind a few other cars. Multiple cars piling in behind me. After waiting about 10 minutes and having multiple people walk up to my window asking me for cash, I stopped my car, unbuckled my 2 yr old to go inside for a refund. As I was inside trying to get my money back, the first car waiting was also in there because they were going on close to a 20 min wait. As I looked behind the counter there were multiple hamburgers sitting made and ready to go. I wasn't given a receipt so it wasn't something I could call about later...strangely as I'm buckling 2 yr old back into the car seat every other car in the drivethru is getting their food and leaving the parking lot while us parked losers have been forgotten.

Atmosphere: 2

Food: 2

Service: 2

Mackenzie Dutro

I ordered fries with no salt and everything was really salty. My hands were covered in salt tonight and I just did not like this at all. I highly do not recommend coming to this McDonald’s ever again.

Atmosphere: 1

Food: 1

Service: 1

Alisha Cavaness

Normally this is my favorite location. However the last few weeks, I've received the wrong item 3 out of 3 times!! Hopefully it's just new employees being trained, and will return to good service soon.
I always order McDouble no onions
First week it had onions.
Second week it had extra onions, and no pickle.
This week... Yay no onions. 😊 But missing a patty. 😞
Picture is of my McDouble.

Atmosphere: 5

Food: 5

Service: 4

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