I don't normally write reviews but I thought one here was needed. I read some reviews when I was searching for a new bowling alley to come to to practice, and the 1 star reviews are all either not warranted or a one in a million chance (who knows).
I saw the price for 90 minutes of bowling and $14 is a steal. I haven't seen anywhere else offer a deal that good! I was helped kindly and promptly at the front desk and was treated well when I needed clarification about which lane I was on.
I'm just now getting back into bowling after taking 2 years off from competitions and was very rusty today. Mission Bowl exceeded my expectations today. I will definitely be back here to continue practicing.
Katherine Porter
Great food, cheapest bowling, beer and food prices and a great atmosphere.
Court W
First part of our $70 dollar family bowl was great. But then they decided to put a young teenage couple next to our toddler and 7 year old. Every single other lane was open, let me say that again every single other lane was open but they put someone right next to a family with young kids. What was a fun moment with our kids quickly turned into us feeling like our kids were not safe and hoenstly a bother, right next to this other young couple. We left early and let them know we thought it was weird they had to put someone right next to us when they could’ve easily spaced us out. Won’t be back. Doesn’t seem family friendly. When I gave my complaint the two teenagers up front stared blankly and didn’t even apologize! Makes sense why this place is DEAD ON A FRIDAY!
Kate Gulick
The young man behind the counter, wearing a Royals cap, was super nice. We had a great time!
Katie McWaters
I’ve had some great memories here and the prices are cheap and so is the food. Very friendly staff!
Kara Miller
PSA: Owner used demeaning language regarding age & physical limitations
I just want to start by saying that my husband & I are newer to Olathe, and went to Mission Bowl for the first time on Tuesday. We really enjoyed ourselves but we had no interactions with the owner, Cynthia. The rest of the staff seems very friendly - so I see why there are 5 star reviews.
However, our experience and impression of the place quickly shifted once we interacted with the owner on Thursday. Everything was going pretty great, until I noticed that we paid for 90 minutes and it was only showing 75 minutes when we started bowling. I went up to the desk to ask why it was limited to less than 90 and Brittany (a staff member) mentioned they had leagues starting at 6 so we had to be done by 5:30 so they could prepare. This was never communicated to us, and as previously mentioned I am not familiar with this bowling alley. Brittany was very kind and apologized for not communicating that. Moving forward, from my understanding we have until 5:30 to bowl, however our time did not align with the 5:30 cut off. So I went up to the desk again and this time I talked to Cynthia (the owner). Right away I could tell she was very dismissive and I barely got a word out regarding our time before I was cut off with her saying "you checked in when Grandma & Grandpa got here.", which was rather uncalled for. For one, they are my parents and for two, they only asked her what lane we were on when they showed up, but they happened to be early. They literally just sat there and waited, no bowling, no ball, no shoes. My dad walks a bit slower than the average human due to previous health issues, which define him as disabled/handicap, so for her to just start yelling to the whole bowling alley that "grandma" & "grandpa" checked in for me and we had been on the lane the whole 90 minutes was not necessary, as they are not my grandma and grandpa. She then asked Brittany "to come deal with this.", as if I was a problem for trying to communicate around the services I paid for. Again, Brittany was very understanding and a much better representation of good service. So shout out to Brittany for "handling this".
Based on my research from previous reviews, I am sure the owner will respond saying that her name is Cynthia and she is a rude person, which has proven to be factual, and honestly kind of a bad characteristic to take ownership of, but to each their own. And that there are two sides to every story. I would love to hear hers, as my interaction with her was less than 30 seconds and she was already being judgmental, condescending, and hateful to very kind people. There may be another side to the story but the facts still remain that you discriminated and dismissed people that were just trying to have a good time at your establishment. If you do not want such business, then maybe you are in the wrong industry. We will not be returning, which I am sure will make you happy. I am not sure what happened in your past life but maybe you should work on not taking it out on innocent people that have done no harm to you. We did the opposite by literally giving you our business.
I hope this review makes others stop and think before going to this bowling alley. As well as the other reviews and the owners blatant responses to reviews she does not agree with. I wish you all luck in finding a better, more welcoming alley & happy bowling!
Response: I will not be removing my review regardless of your threats. I did nothing wrong, as all I am doing in expressing the truth regarding my experience. Which is the definition of a review.
Do you have another valid reason to start calling someone "grandma" or "grandpa"? That is age discrimination and it is quite sad you did that to such nice and kind people, as you mentioned in your reply. Post the video of your interaction with them if you'd
Kaleb Koenig
Careful, if you leave a 1 star review the owner will threaten to sue ?
Update: Owner responded so my response to her is to look up the consumer review fairness act (please look it up) ?
Tonya Anton
Very nice. The lanes are well kept, nice new scoring systems, owners are very friendly.
90 minutes solo bowling for $15 after tax is a steal. Can reserve ahead of time online! And can review your games after as they are LaneTalk enabled.
Isaac Peterson
M8 . Ml
Korinne M
Staff is not friendly at all, the owner is rude. I used to come to this bowling alley all the time, unfortunately the atmosphere is not the same. There are better places around the area that actually have friendly staff. Don’t waste your money here!
Kendra Mcdonald
Very disappointed! This is the first time I’ve ever had to write a bad review but it was ridiculous. We used to go here growing up and it used to be so fun with a very kind staff. We went here for Father’s Day and it was NOT what it used to be. Staff was very rude and not helpful whatsoever. My personal ball got stuck in the lane, we had to go up the the counter 3 times before they ever did anything about it. Didn’t let us finish up our game when we were in the tenth frame. Very very poor experience.
Rebecca Schneider
A well maintained, updated bowling alley with great staff, lanes and pricing. Highly recommend!
Great date night and great price!
I don't normally write reviews but I thought one here was needed. I read some reviews when I was searching for a new bowling alley to come to to practice, and the 1 star reviews are all either not warranted or a one in a million chance (who knows).
I saw the price for 90 minutes of bowling and $14 is a steal. I haven't seen anywhere else offer a deal that good! I was helped kindly and promptly at the front desk and was treated well when I needed clarification about which lane I was on.
I'm just now getting back into bowling after taking 2 years off from competitions and was very rusty today. Mission Bowl exceeded my expectations today. I will definitely be back here to continue practicing.
Great food, cheapest bowling, beer and food prices and a great atmosphere.
First part of our $70 dollar family bowl was great. But then they decided to put a young teenage couple next to our toddler and 7 year old. Every single other lane was open, let me say that again every single other lane was open but they put someone right next to a family with young kids. What was a fun moment with our kids quickly turned into us feeling like our kids were not safe and hoenstly a bother, right next to this other young couple. We left early and let them know we thought it was weird they had to put someone right next to us when they could’ve easily spaced us out. Won’t be back. Doesn’t seem family friendly. When I gave my complaint the two teenagers up front stared blankly and didn’t even apologize! Makes sense why this place is DEAD ON A FRIDAY!
The young man behind the counter, wearing a Royals cap, was super nice. We had a great time!
I’ve had some great memories here and the prices are cheap and so is the food. Very friendly staff!
PSA: Owner used demeaning language regarding age & physical limitations
I just want to start by saying that my husband & I are newer to Olathe, and went to Mission Bowl for the first time on Tuesday. We really enjoyed ourselves but we had no interactions with the owner, Cynthia. The rest of the staff seems very friendly - so I see why there are 5 star reviews.
However, our experience and impression of the place quickly shifted once we interacted with the owner on Thursday. Everything was going pretty great, until I noticed that we paid for 90 minutes and it was only showing 75 minutes when we started bowling. I went up to the desk to ask why it was limited to less than 90 and Brittany (a staff member) mentioned they had leagues starting at 6 so we had to be done by 5:30 so they could prepare. This was never communicated to us, and as previously mentioned I am not familiar with this bowling alley. Brittany was very kind and apologized for not communicating that. Moving forward, from my understanding we have until 5:30 to bowl, however our time did not align with the 5:30 cut off. So I went up to the desk again and this time I talked to Cynthia (the owner). Right away I could tell she was very dismissive and I barely got a word out regarding our time before I was cut off with her saying "you checked in when Grandma & Grandpa got here.", which was rather uncalled for. For one, they are my parents and for two, they only asked her what lane we were on when they showed up, but they happened to be early. They literally just sat there and waited, no bowling, no ball, no shoes. My dad walks a bit slower than the average human due to previous health issues, which define him as disabled/handicap, so for her to just start yelling to the whole bowling alley that "grandma" & "grandpa" checked in for me and we had been on the lane the whole 90 minutes was not necessary, as they are not my grandma and grandpa. She then asked Brittany "to come deal with this.", as if I was a problem for trying to communicate around the services I paid for. Again, Brittany was very understanding and a much better representation of good service. So shout out to Brittany for "handling this".
Based on my research from previous reviews, I am sure the owner will respond saying that her name is Cynthia and she is a rude person, which has proven to be factual, and honestly kind of a bad characteristic to take ownership of, but to each their own. And that there are two sides to every story. I would love to hear hers, as my interaction with her was less than 30 seconds and she was already being judgmental, condescending, and hateful to very kind people. There may be another side to the story but the facts still remain that you discriminated and dismissed people that were just trying to have a good time at your establishment. If you do not want such business, then maybe you are in the wrong industry. We will not be returning, which I am sure will make you happy. I am not sure what happened in your past life but maybe you should work on not taking it out on innocent people that have done no harm to you. We did the opposite by literally giving you our business.
I hope this review makes others stop and think before going to this bowling alley. As well as the other reviews and the owners blatant responses to reviews she does not agree with. I wish you all luck in finding a better, more welcoming alley & happy bowling!
Response: I will not be removing my review regardless of your threats. I did nothing wrong, as all I am doing in expressing the truth regarding my experience. Which is the definition of a review.
Do you have another valid reason to start calling someone "grandma" or "grandpa"? That is age discrimination and it is quite sad you did that to such nice and kind people, as you mentioned in your reply. Post the video of your interaction with them if you'd
Careful, if you leave a 1 star review the owner will threaten to sue ?
Update: Owner responded so my response to her is to look up the consumer review fairness act (please look it up) ?
Very nice. The lanes are well kept, nice new scoring systems, owners are very friendly.
all there stuff is clean
Restaurantji Recommends
90 minutes solo bowling for $15 after tax is a steal. Can reserve ahead of time online! And can review your games after as they are LaneTalk enabled.
M8 .
Ml
Staff is not friendly at all, the owner is rude. I used to come to this bowling alley all the time, unfortunately the atmosphere is not the same. There are better places around the area that actually have friendly staff. Don’t waste your money here!
Very disappointed! This is the first time I’ve ever had to write a bad review but it was ridiculous. We used to go here growing up and it used to be so fun with a very kind staff. We went here for Father’s Day and it was NOT what it used to be. Staff was very rude and not helpful whatsoever. My personal ball got stuck in the lane, we had to go up the the counter 3 times before they ever did anything about it. Didn’t let us finish up our game when we were in the tenth frame. Very very poor experience.
A well maintained, updated bowling alley with great staff, lanes and pricing. Highly recommend!
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