I showed my online order to Juanita at the counter and explained the situation. She saw the error message but told me she couldn’t help, saying that the offer was only available through the app. I accepted this and provided my order. When she asked for my customer number, she entered it and saw all my redemptions. She asked me which one I wanted to redeem, and I said the soup, but she said no.
I asked to speak to the manager, thinking they might be able to help, but she told me there was no manager on duty. I found her attitude to be rude, short, and unhelpful. It was clear to me that there was someone in charge—it was her. I confirmed that when I asked another employee who gave me my order and her name as well.
I am very disappointed with the customer service at this store, especially with Juanita's unwillingness to assist me when it was evident that the Panera app was not functioning properly. To top it off, once I got to the car with my order, I noticed that I had bread instead of chips, after Juanita specifically asked me, and I said chips.
Service: 1
PurpleJake7 Burkholder
I love their coffee club. I get a free cup every day!
Atmosphere: 3
Food: 4
Service: 5
Heather
Best meal in sometime!
Atmosphere: 5
Food: 5
Service: 5
Gabriel Graceffa
Found out my dog was dying yesterday so I went to Panera to get some comfort food this morning and get him an Asiago bagel which he goes crazy for. The lady taking my order at the register had an attitude the whole time, was extremely rude to me and had a problem with everything I tried to order and kept making snide remarks about every customization I asked for. I ended up walking out and told her to forget it and that there was no reason for her to be rude to me. Not okay, I’m already going through a tough time, all I wanted was some damn Panera for my dog and I. If a manager or something is reading this, it was right at 10:28am on September 23rd, 2025, she was an older tall white lady with her hair in a ponytail wearing a hat. She needs a talking to about keeping her comments to herself and treating customers with patience and kindness.
Atmosphere: 1
Food: 1
Service: 1
Becky Gallion
Weekday lunch between friends at 1 on a Friday. Food is always great, a little pricey for me, though.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Broccoli Cheddar Soup, Mac \u0026 Cheese
Qays Saud
Good place.
Atmosphere: 5
Food: 5
Service: 5
Raylisa Beach
Great soup and sandwich place. Also the breakfast souffles are the best!
Atmosphere: 5
Food: 5
Service: 5
Stephanie FischerKeelin
Highly recommend not ordering delivery from this location. This is the third time they have sent me the wrong order completely or had items missing. Please don't order from this location.
Delicious food as always! Can't go wrong with Panera!
Atmosphere: 5
Food: 5
Service: 5
Tim Blankenship
Great for take out!
Atmosphere: 5
Food: 5
Service: 5
Victor Lee
This is the best services of Panera bread's I have ever visited. Strongly recommend.
Atmosphere: 5
Food: 5
Service: 5
Heather B
Fast friendly service at this location. Consistently good quality eats at still affordable prices and fresh brewed coffee.
Atmosphere: 3
Food: 4
Service: 5
ZAZIL MARGARITA GARCIA CAMPOS
Nice place in Olathe, the most delicious food I’ve ever eaten and I have been in a lot of restaurants but none of them like this one in particularly. The employees were very friendly, especially Lalo and Marshall , and the general manager was so kind and helpful. I’ll be glad to comeback
I was bummed they ran out of spinach bacon, souffles. But the cheese one wasn't too bad 😞. Ok, it was actually good. Just not what I wanted LOL
Atmosphere: 5
Food: 4
Service: 5
These 2 gentlemen offered to let us have their seats in this alcove. We are so grateful.
I usually order through the app and do a rapid pick-up, but today the app wasn’t responding to the $1 cup of soup offer that comes with the purchase of a full entrée. So, I walked in to place my order at the counter, hoping to redeem the offer in person.
I showed my online order to Juanita at the counter and explained the situation. She saw the error message but told me she couldn’t help, saying that the offer was only available through the app. I accepted this and provided my order. When she asked for my customer number, she entered it and saw all my redemptions. She asked me which one I wanted to redeem, and I said the soup, but she said no.
I asked to speak to the manager, thinking they might be able to help, but she told me there was no manager on duty. I found her attitude to be rude, short, and unhelpful. It was clear to me that there was someone in charge—it was her. I confirmed that when I asked another employee who gave me my order and her name as well.
I am very disappointed with the customer service at this store, especially with Juanita's unwillingness to assist me when it was evident that the Panera app was not functioning properly.
To top it off, once I got to the car with my order, I noticed that I had bread instead of chips, after Juanita specifically asked me, and I said chips.
Service: 1
I love their coffee club. I get a free cup every day!
Atmosphere: 3
Food: 4
Service: 5
Best meal in sometime!
Atmosphere: 5
Food: 5
Service: 5
Found out my dog was dying yesterday so I went to Panera to get some comfort food this morning and get him an Asiago bagel which he goes crazy for. The lady taking my order at the register had an attitude the whole time, was extremely rude to me and had a problem with everything I tried to order and kept making snide remarks about every customization I asked for. I ended up walking out and told her to forget it and that there was no reason for her to be rude to me. Not okay, I’m already going through a tough time, all I wanted was some damn Panera for my dog and I. If a manager or something is reading this, it was right at 10:28am on September 23rd, 2025, she was an older tall white lady with her hair in a ponytail wearing a hat. She needs a talking to about keeping her comments to herself and treating customers with patience and kindness.
Atmosphere: 1
Food: 1
Service: 1
Weekday lunch between friends at 1 on a Friday. Food is always great, a little pricey for me, though.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Broccoli Cheddar Soup, Mac \u0026 Cheese
Good place.
Atmosphere: 5
Food: 5
Service: 5
Great soup and sandwich place. Also the breakfast souffles are the best!
Atmosphere: 5
Food: 5
Service: 5
Highly recommend not ordering delivery from this location. This is the third time they have sent me the wrong order completely or had items missing. Please don't order from this location.
Restaurantji Recommends
Delicious food as always! Can't go wrong with Panera!
Atmosphere: 5
Food: 5
Service: 5
Great for take out!
Atmosphere: 5
Food: 5
Service: 5
This is the best services of Panera bread's I have ever visited. Strongly recommend.
Atmosphere: 5
Food: 5
Service: 5
Fast friendly service at this location. Consistently good quality eats at still affordable prices and fresh brewed coffee.
Atmosphere: 3
Food: 4
Service: 5
Nice place in Olathe, the most delicious food I’ve ever eaten and I have been in a lot of restaurants but none of them like this one in particularly. The employees were very friendly, especially Lalo and Marshall , and the general manager was so kind and helpful. I’ll be glad to comeback
Atmosphere: 5
Food: 5
Service: 5
Loading...