Pei Wei
15141 West 119th Street, Olathe
(913) 254-7283
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Have eaten at PEI WEI for years. This particular restaurant was in immaculate conditions. The staff was wonderful. The meals were off upmost quality.
I used to absolutely love Pei Wei! At one point, I ate here several days a week. Unfortunately, that has changed, as has this Pei Wei location. The food quality has become hit and miss, and service dreadfully slow.
Website and Google say Pei Wei open until 10 PM. I showed up at 9:02 PM and they RUDELY told me they were closed. Staff were extremely rude about it, despite me showing them their own website. Doors were unlocked and I was able to walk in. I am furious right now.
Our first ever experience at Pei Wei was extremely disappointing. We were treated very poorly by the assistant manager when we first arrived and later were even mocked by her. On top of that we waited 30 minutes for our food. The head manager was nice and came out to apologize for her actions. However, overall it was a very disappointing dinner. We will not return.
This was our 3rd time eating here.. Usually I would have given this a 5 star.. But tonight I was a bit disappointed. The gentleman that was running the register was confused about something with something the couple before us need and asked a young lady for help.. To which she rolled her eyes and then said she would. She then took over the register and when taking our order began rushing through taking our order. I ordered my main dish and when I started to ask for a side dish she did not give me the chance before asking my husband what he wanted. She at least had noticed I was wanting to order something more and asked me if there was something more I needed after his order was done. After ordering and we were seated my husband instantly had his side dish but I had to wait for mine. He then was served his main dish and my side arrived at the same time but then my main dish arrived right after. Poor timing? Yes. I know will be back since normally food is wonderful and served appropriately.
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