Pizza was hot and tasty. Employees were friendly and professional! Great visit!
Edward Collins
Ordered 2 pizzas and neither had the correct toppings or extra cheese, and Both had burnt crust. When I brought it to the cashiers attention she told me it’s what the order ticket said. I informed her that isn’t what I ordered and then she told me they were out of the ingredients I ordered. No offer to make me different pizzas and no apology at all. I informed her that I just wanted a refund and she indignantly called her manager and told her “This guy want a refund “. The manager walked up grabbed the pizza and threw them in the trash in the same indignant fashion. Usually have a great experience at this shop when ordering for my family, and as a former owner of a restaurant, I understand the hardships with staffing, but this was beyond any fashion of good customer service, or even respect that we should show to other human beings.
Kelsey Reed
Now that I have been on hold for 40 minutes for a wrong order for at least the 3rd time I'm pretty done with this location. They never answer the phone and are rude. Our delivery driver was great but does not do any good for us or the drivers take money when Noone will answer the phones to fix our 2 pizzas that are so far off.....from our 3 pizza order its not even funny. As I write this my son who has Austim just wants his pizza to eat and my husband is driving up to the store after paying for delivery. It has been over an hour and 20 minutes since we order. And I'm still on hold. This hands down is the worst way to handle any food service period. Get it together. Also your hold music /talking about caring is a kick in the face when you won't answer the phone to fix anything......so yeah find new owners.
Matthew Cooke
Terrible experience today at this location. Online order said ready by 530pm with curbside pickup. Showed up at 535pm my order on app said it was ready, so clicked here. No one came out. 5 minutes later I went inside and said pizza not ready, then the guys cooking dropped one of the pizzas. No rush to fix it or address it. 20 minutes later my other pizza and Cinnabon where getting cold and finally the other pizza was done. No offer to fix, no offer to compensate or anything, then was like we made the one THEY DROPPED a large. Yeah, well that's cause someone else made it not the one who dropped it. They had no idea what size it was or anything. Take responsibility and when you make a mistake fixes are required nit just to ignore it. No ownership taken and it was more of well whatever attitude. Can't wait for the other pizza hut to open on 151st and blackbob because I will be ordering from their moving forward.
Jonathan Rios
Ordered carryout. I arrived at the time it said my pizza would be ready, it wasn't. Waited 30 more minutes and finally fot it. Usually they check it, bur got the wrong pizza and wings when I got home. Definitely not going back.
Emily Selgelid
Pizza is fine but the old dude at the front stared at me like a piece of meat with no shame. Absolutely gross.
Greg
I have never had anything but positive experiences here and it's always been because of the staff. They've always gone above and beyond and tonight was no exception.
Rebecca BRANDON
Pizza was ok but for 3 topping pizza the lack of 3 toppings was disappointing.
Ember Hughes
I don’t know who would rate this place any lower than a 5 star. They are always fast, efficient, and friendly! I had an issue with the app ordering today and the entire team including the manager worked together to get it resolved and everyone was so kind! Pizza is delicious and kids are happy. Win/win!
Stephen Wood
On time carry out and good pizza! Not the best pizza you can get, but definitely what I expected and good value.
In these uncertain times, a good pizza is sometimes all you need. The Hut delivered... literally.
Luke Medlen
I used to enjoy their pizza(?), but the company is evil (they are so woke, they are peddling mindless propaganda in their book clubs that encourages same s*x marriage. Sick. #BoycottsodPizzaHut Wake up America! Woe to them that call good evil and evil good. Whose God is Lust. [Pizza Hut? Straighten Up!]Note to employees: Speak up and let your managers know they are losing a lot of customers for supporting the gay agenda.
Kristine Berry
Great tasting pizza and my order was done earlier than expected which was perfect!
gerardo herrera
We have ordered pizza here multiple times and had no problems at all. We have encountered very wonder employees and staff. Never had any mistakes in our orders or complains . This is a wonderful place c:
Cary K.
One star is generous! Ordered several pizzas early afternoon for carry-out at 5:30. Having a large group of people over at 6. I arrive to pick up the pizzas and the doors are locked. Manager answered the door and said the last carry out was 4:00 and that she didn't have an order for me. Called the call center and they didn't have an order for me. Very frustrating... especially with company at my house waiting to eat... but still able to make this right. Since I was on the phone with them, decided to go ahead and re-order for delivery. They then said it would be 80+ minutes. Asked if they could expedite four the inconvenience. The answer from the call center and manager was no. Horrible customer service! The manager's response should have be yes, we'll get that expedited and out to you. Guarantee she's able to make that decision. I truly think the 151st and Murlen store may be going out of business. We've purchased there for years, but rest assured I'll never go there again after this experience.
Pizza was hot and tasty. Employees were friendly and professional! Great visit!
Ordered 2 pizzas and neither had the correct toppings or extra cheese, and Both had burnt crust. When I brought it to the cashiers attention she told me it’s what the order ticket said. I informed her that isn’t what I ordered and then she told me they were out of the ingredients I ordered. No offer to make me different pizzas and no apology at all. I informed her that I just wanted a refund and she indignantly called her manager and told her “This guy want a refund “. The manager walked up grabbed the pizza and threw them in the trash in the same indignant fashion. Usually have a great experience at this shop when ordering for my family, and as a former owner of a restaurant, I understand the hardships with staffing, but this was beyond any fashion of good customer service, or even respect that we should show to other human beings.
Now that I have been on hold for 40 minutes for a wrong order for at least the 3rd time I'm pretty done with this location. They never answer the phone and are rude. Our delivery driver was great but does not do any good for us or the drivers take money when Noone will answer the phones to fix our 2 pizzas that are so far off.....from our 3 pizza order its not even funny. As I write this my son who has Austim just wants his pizza to eat and my husband is driving up to the store after paying for delivery. It has been over an hour and 20 minutes since we order. And I'm still on hold. This hands down is the worst way to handle any food service period. Get it together. Also your hold music /talking about caring is a kick in the face when you won't answer the phone to fix anything......so yeah find new owners.
Terrible experience today at this location. Online order said ready by 530pm with curbside pickup. Showed up at 535pm my order on app said it was ready, so clicked here. No one came out. 5 minutes later I went inside and said pizza not ready, then the guys cooking dropped one of the pizzas. No rush to fix it or address it. 20 minutes later my other pizza and Cinnabon where getting cold and finally the other pizza was done. No offer to fix, no offer to compensate or anything, then was like we made the one THEY DROPPED a large. Yeah, well that's cause someone else made it not the one who dropped it. They had no idea what size it was or anything. Take responsibility and when you make a mistake fixes are required nit just to ignore it. No ownership taken and it was more of well whatever attitude. Can't wait for the other pizza hut to open on 151st and blackbob because I will be ordering from their moving forward.
Ordered carryout. I arrived at the time it said my pizza would be ready, it wasn't. Waited 30 more minutes and finally fot it. Usually they check it, bur got the wrong pizza and wings when I got home. Definitely not going back.
Pizza is fine but the old dude at the front stared at me like a piece of meat with no shame. Absolutely gross.
I have never had anything but positive experiences here and it's always been because of the staff. They've always gone above and beyond and tonight was no exception.
Pizza was ok but for 3 topping pizza the lack of 3 toppings was disappointing.
I don’t know who would rate this place any lower than a 5 star. They are always fast, efficient, and friendly! I had an issue with the app ordering today and the entire team including the manager worked together to get it resolved and everyone was so kind! Pizza is delicious and kids are happy. Win/win!
On time carry out and good pizza! Not the best pizza you can get, but definitely what I expected and good value.
Restaurantji Recommends
In these uncertain times, a good pizza is sometimes all you need. The Hut delivered... literally.
I used to enjoy their pizza(?), but the company is evil (they are so woke, they are peddling mindless propaganda in their book clubs that encourages same s*x marriage. Sick. #BoycottsodPizzaHut Wake up America! Woe to them that call good evil and evil good. Whose God is Lust. [Pizza Hut? Straighten Up!]Note to employees: Speak up and let your managers know they are losing a lot of customers for supporting the gay agenda.
Great tasting pizza and my order was done earlier than expected which was perfect!
We have ordered pizza here multiple times and had no problems at all. We have encountered very wonder employees and staff. Never had any mistakes in our orders or complains . This is a wonderful place c:
One star is generous! Ordered several pizzas early afternoon for carry-out at 5:30. Having a large group of people over at 6. I arrive to pick up the pizzas and the doors are locked. Manager answered the door and said the last carry out was 4:00 and that she didn't have an order for me. Called the call center and they didn't have an order for me. Very frustrating... especially with company at my house waiting to eat... but still able to make this right. Since I was on the phone with them, decided to go ahead and re-order for delivery. They then said it would be 80+ minutes. Asked if they could expedite four the inconvenience. The answer from the call center and manager was no. Horrible customer service! The manager's response should have be yes, we'll get that expedited and out to you. Guarantee she's able to make that decision. I truly think the 151st and Murlen store may be going out of business. We've purchased there for years, but rest assured I'll never go there again after this experience.