Kenny was amazing and very attentive to what I wanted!!
Atmosphere: 5
Food: 5
Service: 5
Devon Lee
They forgot about my pickup order on the back counter ready to go for 20 mins instead of putting it on the to go rack.. I could have gotten in line and ordered faster.
Michael Sheets
did order on line one sandwhich was great other one missed all the add ons and was crappy. may be last time...
Atmosphere: 2
Food: 2
Service: 2
S Burkhart
Fly landed on our sandwich as it was being made, skipped the rewards so I couldn't even get points for the order. Not sure why this random trip to Subway frustrated me so much. Maybe Subway has just done too much to make it's customers secondary. If you're in store, they'll make you wait behind online orders for minutes on end. If was just a few minutes today, but I've waited almost 20 minutes to be helped before. Subway also has nickel and dime policies. Like extra cheese is a crazy upcharge, despite the fact you have three ingredients on your sandwich and it costs far less than average to make.
Kudos to the manager for being good at telling customers no, or making things up to try and keep us from being unhappy, like telling us the sandwich already has double cheese. No, we all know it's a single portion. I'm sure every thing she did is what management wants her to do. So bosses, she's doing a good job. But it sucks.
My apologies for not just forgetting about it today. I just think its too much and too consistent. I wanted to say something. Hopefully there's enough ambient noise that corporate changes some things. But with a megacorp like this, chances are very low.
Atmosphere: 1
Food: 1
Service: 1
Chelle Moore (Moonie Brat)
1 employee working, this man needs a raise or some extra help. He had 7 people waiting in line to order their food. He apologized for not being able to get everyone at once. Good thing everyone here has lots of patience.
Atmosphere: 5
Food: 5
Service: 5
Andrew Stratmann
Service is okay but they do everything in their power not to participate in any of the subway promotions so pricing here is consistently higher than other nearby locations.
dakota wright
The sandwiches are so good. And the place is clean and the person who made our food (Jimmy) is so nice and he took his time making our food. I definitely recommend this subway ♥️♥️😊👍👍
Atmosphere: 5
Food: 5
Service: 5
Suzanne Bradbury
Google Review for Subway – 1295 151st St, Suite 8, Olathe, KS
I’m usually very understanding when it comes to customer service, especially in food service, where things can get busy. But our experience at this Subway location on May 17th was incredibly disappointing.
My family placed four sandwiches for pickup ahead of time, with scheduled times of 1:15 PM, 1:25 PM, and 1:30 PM. My husband arrived around 1:30PM to pick up expecting of course he may have to wait for sandwiches if they were not all ready only to find out only one sandwich had been made. When he asked about the rest, the employee working—Danny—responded with a very dismissive attitude, saying, “Yeah, and I haven’t even started them yet,” without any apology or concern.
What made it worse was that, while my husband waited patiently, Danny continued helping walk-in customers instead of completing the prepaid pickup order. As of 2:29 PM—my husband was still standing there waiting, and two more customers had just been helped ahead of him. At that point, it felt less like poor time management and more like intentional disregard.
Eventually, my husband had to leave without receiving three of the four sandwiches because we had somewhere to be. We ordered in advance specifically to avoid a situation like this, and we were shocked by how little effort was made to correct it or show basic courtesy.
We don’t usually leave negative reviews, but this experience left us truly disappointed. I hope management takes this as constructive feedback, because no customer should have to feel ignored or disrespected for simply picking up a prepaid order.
Atmosphere: 1
Food: 1
Service: 1
Jerry Sluyter
I submitted an online mobile order via the app to the store and even though I have an email confirmation with the address and phone number of this location they claim it is not their store and refused to fulfill my order. I’m out $25. Beware do not go to this store and do not order online using this location. Added a photo of my email receipt as proof.
Atmosphere: 1
Food: 1
Service: 1
Jason King
People are rude. Don't understand light sauces. Throw fits when they get multiple orders. Hot sandwiches are cold.
This is horrible management. Poor kid is in the weeds by himself on a Sunday after noon . He has no help and 4 people in line and 2 on line orders. Ordered At 2pm and here we are still waiting ....not the Employees fault he was left alone to swing in the wind!
Atmosphere: 2
Food: 2
Service: 2
Gina G
Ordered 2 footlongs, 1 was meatball sub that was toasted, for home the meatballs and sauce was Cold, to back the guy told me that they no longer great the meat balls and sauce. I was like What, he said yep that's how they serve them now. He said he was not a manager and couldn't give my money back, I tried calling next day, but no one answered phone. They much be trying to get rid of meatball sub, cuz I can't see anyone ordering them is that's how they serve them very disappointed, Beware 👎👎. And we tipped $3 ugh! On line order. Do not tip until you get your order people.
Food: 1
Service: 5
Mike R
This Subway was out of steak and chicken, service was horrible who ever they have attending the store after 4pm has 0 Customer service attention, when he was done assisting me , he went and sat in the lobby picking at his nose. In my opinon with how many other options there is out there Subway needs to pick it up. Jersey Mike's & Goodcents are down the road far better options to pick from
Atmosphere: 1
Food: 1
Service: 1
Jackie P
I can honestly say, Andrew was the best Subway employee that I've ever encountered. I ordered 3 sandwiches, right after a family in front of me. He was excellent under pressure. Calm, organized and pleasant to speak with. He was also training someone who just started. After checkout, I chatted with him for a bit and thanked him for such good customer service. ....And he told me he has only been there for 4 months and he is only 16!!! Andrew, you will go far in life with your work ethic and personality! Good job!
Atmosphere: 5
Food: 5
Service: 5
Jessica Van Lehn
This guy was great under pressure! 3 people in the line and delivery people in his face and he kept his cool. My order was perfect! Thank u Laiken!
Kenny was amazing and very attentive to what I wanted!!
Atmosphere: 5
Food: 5
Service: 5
They forgot about my pickup order on the back counter ready to go for 20 mins instead of putting it on the to go rack.. I could have gotten in line and ordered faster.
did order on line one sandwhich was great other one missed all the add ons and was crappy. may be last time...
Atmosphere: 2
Food: 2
Service: 2
Fly landed on our sandwich as it was being made, skipped the rewards so I couldn't even get points for the order. Not sure why this random trip to Subway frustrated me so much. Maybe Subway has just done too much to make it's customers secondary. If you're in store, they'll make you wait behind online orders for minutes on end. If was just a few minutes today, but I've waited almost 20 minutes to be helped before. Subway also has nickel and dime policies. Like extra cheese is a crazy upcharge, despite the fact you have three ingredients on your sandwich and it costs far less than average to make.
Kudos to the manager for being good at telling customers no, or making things up to try and keep us from being unhappy, like telling us the sandwich already has double cheese. No, we all know it's a single portion. I'm sure every thing she did is what management wants her to do. So bosses, she's doing a good job. But it sucks.
My apologies for not just forgetting about it today. I just think its too much and too consistent. I wanted to say something. Hopefully there's enough ambient noise that corporate changes some things. But with a megacorp like this, chances are very low.
Atmosphere: 1
Food: 1
Service: 1
1 employee working, this man needs a raise or some extra help. He had 7 people waiting in line to order their food. He apologized for not being able to get everyone at once. Good thing everyone here has lots of patience.
Atmosphere: 5
Food: 5
Service: 5
Service is okay but they do everything in their power not to participate in any of the subway promotions so pricing here is consistently higher than other nearby locations.
The sandwiches are so good. And the place is clean and the person who made our food (Jimmy) is so nice and he took his time making our food. I definitely recommend this subway ♥️♥️😊👍👍
Atmosphere: 5
Food: 5
Service: 5
Google Review for Subway – 1295 151st St, Suite 8, Olathe, KS
I’m usually very understanding when it comes to customer service, especially in food service, where things can get busy. But our experience at this Subway location on May 17th was incredibly disappointing.
My family placed four sandwiches for pickup ahead of time, with scheduled times of 1:15 PM, 1:25 PM, and 1:30 PM. My husband arrived around 1:30PM to pick up expecting of course he may have to wait for sandwiches if they were not all ready only to find out only one sandwich had been made. When he asked about the rest, the employee working—Danny—responded with a very dismissive attitude, saying, “Yeah, and I haven’t even started them yet,” without any apology or concern.
What made it worse was that, while my husband waited patiently, Danny continued helping walk-in customers instead of completing the prepaid pickup order. As of 2:29 PM—my husband was still standing there waiting, and two more customers had just been helped ahead of him. At that point, it felt less like poor time management and more like intentional disregard.
Eventually, my husband had to leave without receiving three of the four sandwiches because we had somewhere to be. We ordered in advance specifically to avoid a situation like this, and we were shocked by how little effort was made to correct it or show basic courtesy.
We don’t usually leave negative reviews, but this experience left us truly disappointed. I hope management takes this as constructive feedback, because no customer should have to feel ignored or disrespected for simply picking up a prepaid order.
Atmosphere: 1
Food: 1
Service: 1
I submitted an online mobile order via the app to the store and even though I have an email confirmation with the address and phone number of this location they claim it is not their store and refused to fulfill my order. I’m out $25. Beware do not go to this store and do not order online using this location. Added a photo of my email receipt as proof.
Atmosphere: 1
Food: 1
Service: 1
People are rude. Don't understand light sauces. Throw fits when they get multiple orders. Hot sandwiches are cold.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This is horrible management. Poor kid is in the weeds by himself on a Sunday after noon . He has no help and 4 people in line and 2 on line orders. Ordered At 2pm and here we are still waiting ....not the Employees fault he was left alone to swing in the wind!
Atmosphere: 2
Food: 2
Service: 2
Ordered 2 footlongs, 1 was meatball sub that was toasted, for home the meatballs and sauce was Cold, to back the guy told me that they no longer great the meat balls and sauce. I was like What, he said yep that's how they serve them now. He said he was not a manager and couldn't give my money back, I tried calling next day, but no one answered phone. They much be trying to get rid of meatball sub, cuz I can't see anyone ordering them is that's how they serve them very disappointed, Beware 👎👎. And we tipped $3 ugh! On line order. Do not tip until you get your order people.
Food: 1
Service: 5
This Subway was out of steak and chicken, service was horrible who ever they have attending the store after 4pm has 0 Customer service attention, when he was done assisting me , he went and sat in the lobby picking at his nose. In my opinon with how many other options there is out there Subway needs to pick it up. Jersey Mike's & Goodcents are down the road far better options to pick from
Atmosphere: 1
Food: 1
Service: 1
I can honestly say, Andrew was the best Subway employee that I've ever encountered. I ordered 3 sandwiches, right after a family in front of me. He was excellent under pressure. Calm, organized and pleasant to speak with. He was also training someone who just started. After checkout, I chatted with him for a bit and thanked him for such good customer service. ....And he told me he has only been there for 4 months and he is only 16!!! Andrew, you will go far in life with your work ethic and personality! Good job!
Atmosphere: 5
Food: 5
Service: 5
This guy was great under pressure! 3 people in the line and delivery people in his face and he kept his cool. My order was perfect! Thank u Laiken!
Atmosphere: 5
Food: 5
Service: 5
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