Firehouse Subs Pinnacle Village

The meatball sub is by far the BEST I have ever had! It is absolutely delicious!! You MUST try it!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: New York Steamer, Chips

Not busy. Quick service.

Atmosphere: 3

Food: 4

Service: 4

I've been coming here for years! Great restaurant, always clean and the staff are wonderful folks!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Submarine Sandwich, New York Steamer, Chips, Smokehouse Beef & Cheddar Brisket Combo, Turkey Bacon Ranch Combo, Hook & Ladder, Firehouse Hero, Club on a Sub Combo

Fast service and crew members are good welcoming
Happy with the service

Vegetarian options: Good.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chips

I don't care who is reading this. If you're ordering this place for delivery, or any Firehouse for that matter, stop. The orders are NEVER ready at any franchise location and it's exhausting to see them keep popping up. I don't care how much you tip, the end result is never worth it. Support another local business until corporate gets their shit together.

Thanks for coming to my TED talk.

Great food and what they donate to lo al firefighters is awesome

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chips, Smokehouse Beef & Cheddar Brisket Combo, Hook & Ladder, Firehouse Hero

Easy to order in the app and pick up on the store. Food was hot and prepared exactly as requested. Coupon made it a great deal.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chips, Hook & Ladder

Wonderful staff and very quick. Order was completely correct and very fresh!!

Atmosphere: 5

Food: 5

Service: 5

Give them a try, you won't be disappointed. So far the hook & ladder is my favorite!!!.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Engineer, Smokehouse Beef & Cheddar Brisket

New low in customer service. After realizing a mistake in an order I placed on the app trying to use a BOGO, and also realizing that the app had switched my pickup time to ASAP instead of 45 minutes out (I ordered right before an appointment which would end five minutes AFTER the time the app switched to), I searched for a way to cancel it but couldn't find one.
So, I called the store to cancel and was told by the manager that she couldn't cancel the order, it had to be done in the app. I told her I hadn't been able to find where in the app I could cancel, asked where that feature was, and was told "It's in the app."
At that point, I resigned myself to picking up the mistaken order and living with it, except, upon arrival at the store (over 20 minutes after the order was supposed to be ready) I found that the order was not on the rack and later was told by the manager, who obviously lacks interpersonal skills necessary for good customer relations, that she didn't make the order, even though she had received no cancellation and I had still paid for the sandwiches, because I had said over the phone that I wanted to cancel.
I asked again if she could tell me how to cancel an order on the app; she asked another employee if they could show me how, and that employee said "No."
So, while nobody there could tell me how to cancel the order, they decided to ignore the order and not make it, while still charging me for the food they did not prepare.
The manager then said she would make the sandwiches, but, given her sour attitude and the fact that she had just been embarrassed in front of her crew, I declined the opportunity for her to prepare anything I was going to eat, said I would contact customer service on the website for a refund, then placed an order in the app to be picked up at another store about five miles away.
The next day I contacted customer service via the website and have been getting the runaround ever since. The rep said she can't authorize a refund, which has to be done by the store. The store, however, can't cancel an order (nor can any of the employees help you with the less-than-mediocre app), which would have taken care of the problem in the first place.
I was told to give the store manager time to contact me because she's evidently busy not providing any sort of customer service. After six days of waiting, I emailed the customer service rep again and told her I needed to hear from her by end of the next day regarding me refund. That was completely ignored, not surprisingly but completely consistent with the seeming corporate policy of passing the buck to avoid doing the right thing.
So, I ended up having to dispute the charge with my credit card company. Firehouse Subs: a perfect combination of impenetrable app, poor in person and corporate customer service and lack of give a damn.

Atmosphere: 1

Food: 4

Service: 1

My sandwich came upside down and had a big lump of hair in it

Atmosphere: 1

Food: 1

Service: 1

Food was great with a T-Maybe special.

Atmosphere: 5

Food: 5

Service: 5

It was hard to understand the staff, and I ended up not getting what I ordered.

Atmosphere: 3

Food: 4

Service: 3

Recommended dishes: Chips

???tasted good, and the lady taking our order said i looked pretty

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Submarine Sandwich

Ordered the New York Steamer and the Combo, which is a drink, and chips or a cookie. The Steamer had 4 small pieces of Corned Beef with a small piece of provolone cheese. No Italian dressing, or mustard.... nothing like the picture on the wall. Then they ask you for money for their Fireman fund. too....Go to Jimmy John's, get a great sandwich, chips plus a cookie and a drink for a lot less... and be filled up.

Atmosphere: 1

Food: 1

Service: 1