Hy-Vee Market Grille Express

Surprise surprise. This was a great last minute lunch spot

Atmosphere: 5

Food: 5

Service: 5

The worst place I have ever worked in my life! I was taken advantage of put at the back then had to pick up others slack. Day shift stuff was put on night shift stuff on top of the truck they already have. Plus I can't even eat the free food I was given as a employee without getting food poisoning I should be able to eat at a establishment I work at is that to much to ask?

This store continues to let panhandlers beg for money that supports open transphobes. This has been reported multiple times, multiple years, and yet they never these hatemongers from out front.

The grocery part is ok, but I cannot stress enough how much you should avoid the pharmacy. It has evidently been in between managers for quite some time now, and sadly, it shows. Without fail, every month I go to fill my son’s two very routine prescriptions, there’s confusion and an odd problem on account of the pharmacy’s disorganization. It usually starts with them being unable to find the prescription. Then they say they can’t fill it. Then it’s an issue with figuring out the insurance (bcbs-Kc). Then they say they can fill it, and it will be ready tomorrow…but it never is. Eventually things get filled, but not without a significant time investment on my part, and massive confusion on theirs. I should have moved these prescriptions long ago, but doing so is a pain, and I had hoped things would improve in terms of their reliability, organization and consistency. Today I was ultimately unable to fill my son’s prescriptions, which yesterday a Hyvee pharmacy employee had confirmed would be ready. The woman working today was very short with me and said she had no idea who told me they’d be filled, but they wouldn’t be, and nor could they be filled anytime soon. She spoke down to me as though I was the stupidest person alive - when I was simply relying on information her coworker relayed. I can only hope hyvee fills the actual prescriptions with greater accuracy and care than that with which they use to communicate. Unfortunately, I have no way to know. I expressed my concerns today to a mid level store manager, and while he apologized, he didn’t appear surprised by any of what I was saying nor did he appear to be very moved by it. Save yourself a headache and avoid this pharmacy.

Great store, love the remodel

I called and asked the bakery if they had the mandalorian cupcakes to match the cakes online (like the ones pictures) he told me yes! I asked if they even had the baby yoda rings and was still told yes!! I drove 30+ minutes to pick up my order to show up and see what my friends are referring to as “zombie boobs” ? no rings, not orange, grey and white like the cake!! The baker who gave me my order was SUPER sweet and did give me a small discount but even he was unsure why anyone would take the order for baby Yoda cupcakes AND why nobody thought to call me before making these! Not the money I wanted to spend but with limited time I didn’t have it to stand there and argue and no time to order ANYTHING else so had to take what I got! *if you are going to completely not go with a customers order at least call them and let them know ahead of time!!

The best selection of fresh produce

Been on hold on and off for 1.5 hours. Finally got through to catering. First guy who answered the phone couldn’t figure out how to spell my name, even though I repeated it several times. Asked for someone else who told me he couldn’t help me. I am trying to cancel the order we have for Christmas dinner. We have a sudden case of Covid in our family and no longer need the dinner. I have been given the catering manager’s name and was told to be there at 10 am tomorrow. I know places are understaffed but, this is Ridiculous!!!

Great family friendly bar area. Tables that have great waitresses!

Went to Hyvee today for a quick breakfast and coffee with my dad, and the manager JUSTIN and waitress KELCIE were fantastic. It was very busy saturday morning and I could tell they were doing their best to make sure all customers were being served in a timely manner. Justin even came back to check on how we were doing after our meals came. I've been in customer service industry for 15+ years, and they really stood out. Thanks Justin and Kelcie ! we will be back

Worse store in Kansas….. 100% racist!!!!!

Horrible customer service experience on all fronts today. After notifying the manger on duty, his only action was directing us to the comment box, to write down our grievances. He stated that the actual store manager likes to read them, which I highly doubt it, as reflected in the attitudes of the employees we encountered there. Up until now, we loved shopping @ Hy-Vee, but will be moving on to a grocery store that still knows what good service is.