Came in last Friday to order a few subs and Philly cheesesteaks for my family. I was excited to try this place for the first time and even had a buy one, get one free coupon to use. Unfortunately, the experience was disappointing.
The cashier seemed confused about how to apply the coupon and instead of taking the time to understand or ask for help, she argued with me, insisting she couldn’t ring up a third sub. I explained several times that I was purchasing a cold sub in addition to using the coupon for one Philly and getting the second one free. The whole interaction felt uncomfortable and unnecessary.
For a first-time customer, I expected a friendlier and more professional experience—especially since I came in ready to spend and potentially become a regular. The food may be good, but poor customer service leaves a lasting impression. Please train your staff better and focus on improving communication and customer care.
Atmosphere: 1
Food: 1
Service: 1
Neal Shera
Good sandwiches, friendly service. Never had a wrong order.
Atmosphere: 5
Food: 5
Service: 5
Isael Gonzalez
Best place I’ve ever been
Atmosphere: 5
Food: 5
Service: 5
Melissa Kirchner
Lenny’s did not disappoint. Friendly service, fast fixings, and super delicious! Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Jaymin Patel
Great customer service. I’ll be your frequent customer!
Atmosphere: 5
Food: 5
Service: 5
Joy Widmer
My fav Philly place and it is always very quick service !!
Atmosphere: 5
Food: 5
Service: 5
Antwan Lee
Server was very nice and friendly and our food was nice and hot I love the location on 9343 w 87th st
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheesesteak
Aj Robinson
Great service and the people are always friendly!
Atmosphere: 5
Food: 5
Service: 5
Dave Flessner
⭐️⭐️⭐️⭐️⭐️ I love coming to Lennys! This place is family-owned and it always feels welcoming. The subs are super fresh, loaded with flavor, and the portions are huge — definitely a great value. I keep coming back all the time because it’s just that good!
Atmosphere: 5
Food: 5
Service: 5
Taniyha robinson
Amazing place! I love their chicken Philly sandwiches.
I had a good experience here at Lennys, the staff is pleasant and the food is good. I would recommend and most definitely will be back.
Atmosphere: 5
Food: 5
Service: 5
Benji Mcghee
Great service
Atmosphere: 5
Service: 5
K Benitez
Always tasty! Plus the crew never lets me down. Service is quick, ordering is easy, vibes are immaculate, and as a sub shop goes, you really couldn't ask for more. This time I got the Deluxe Club on Cheddar Bread. Highly recommended. Definitely try the cookies before you go.
Atmosphere: 5
Food: 5
Service: 5
madison young
walked in and was immediately greeted, food is always good.
Came in last Friday to order a few subs and Philly cheesesteaks for my family. I was excited to try this place for the first time and even had a buy one, get one free coupon to use. Unfortunately, the experience was disappointing.
The cashier seemed confused about how to apply the coupon and instead of taking the time to understand or ask for help, she argued with me, insisting she couldn’t ring up a third sub. I explained several times that I was purchasing a cold sub in addition to using the coupon for one Philly and getting the second one free. The whole interaction felt uncomfortable and unnecessary.
For a first-time customer, I expected a friendlier and more professional experience—especially since I came in ready to spend and potentially become a regular. The food may be good, but poor customer service leaves a lasting impression. Please train your staff better and focus on improving communication and customer care.
Atmosphere: 1
Food: 1
Service: 1
Good sandwiches, friendly service. Never had a wrong order.
Atmosphere: 5
Food: 5
Service: 5
Best place I’ve ever been
Atmosphere: 5
Food: 5
Service: 5
Lenny’s did not disappoint. Friendly service, fast fixings, and super delicious! Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Great customer service. I’ll be your frequent customer!
Atmosphere: 5
Food: 5
Service: 5
My fav Philly place and it is always very quick service !!
Atmosphere: 5
Food: 5
Service: 5
Server was very nice and friendly and our food was nice and hot I love the location on 9343 w 87th st
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheesesteak
Great service and the people are always friendly!
Atmosphere: 5
Food: 5
Service: 5
⭐️⭐️⭐️⭐️⭐️
I love coming to Lennys! This place is family-owned and it always feels welcoming. The subs are super fresh, loaded with flavor, and the portions are huge — definitely a great value. I keep coming back all the time because it’s just that good!
Atmosphere: 5
Food: 5
Service: 5
Amazing place! I love their chicken Philly sandwiches.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I had a good experience here at Lennys, the staff is pleasant and the food is good. I would recommend and most definitely will be back.
Atmosphere: 5
Food: 5
Service: 5
Great service
Atmosphere: 5
Service: 5
Always tasty! Plus the crew never lets me down. Service is quick, ordering is easy, vibes are immaculate, and as a sub shop goes, you really couldn't ask for more. This time I got the Deluxe Club on Cheddar Bread. Highly recommended. Definitely try the cookies before you go.
Atmosphere: 5
Food: 5
Service: 5
walked in and was immediately greeted, food is always good.
Atmosphere: 5
Food: 5
Service: 5
Always great food, always great service!
Atmosphere: 5
Food: 5
Service: 5
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