McDonald's
10999 Metcalf Ave, Overland Park
(913) 491-0970
Recent Reviews
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This was the worst place I've ever seen in my life. I was afraid I would get poisoned, so I threw the food I bought in the trash. The employees are not nice to people at all. It was the worst French fries I've ever eaten in my life. They tasted sour, but I can't describe how sour they were. The burger patty was burnt and there was nothing inside. Please don't go here and don't take your children there!!!!!
Atmosphere: 1
Food: 1
Service: 1
I politely pointed out their tea was very weak, then sat and listened to the manager argue that it was fresh tea and that it was fine. She never spoke to me or addressed me although I could hear every word. The tea was fresh, and poorly made. I am not paying for watered down tea. The whole interaction was abysmal.
Atmosphere: 1
Food: 2
Service: 1
Karesh(Karish?) the service member was awful. We recieved older fries and asked for more fresh. They said yes and brought us back hot, hard, and brown fries. We went inside just to ask for them to be remade again because of this and Karesh was so defensive- he stated that we don’t make any sense and that he served the same thing to everyone. They just made a fresh batch and when we asked he repeated the same thing and said if we don’t want what everyone else is getting, we could get a refund. We ended up getting a new batch of fries because we just asked if we could please try. Karesh snatched our bag of old fries off of the counter and slammed them in the trash. It was SUPER aggressive. In the end the new fries were fresh the normal light color of fries and good. Karesh still raised his voice and repeated that we didn’t make sense and we left
Food: 3
Service: 1
Service was fast but this family owned store will literally have under working age kids in the drive through and the quality is absolutely terrible. I got 4 double cheese burgers and all the buns were literally crunchy around the edges of the bottom buns and a couple patties were clearly past their times in the warming tray. I'm guessing buddy thought it was cool or funny to just give me burgers sitting in the warming zone. I've been burned enough now I'm not going back.
Atmosphere: 3
Food: 1
Service: 1
These employees messed up my whole order! I asked for 3 sweet teas and only got one! Absolutely unacceptable 😡😡😡😡
Atmosphere: 1
Food: 1
Service: 1
I run into the store to make an order the kiosks listed only large fries and nothing else so I went to the counter and placed my order. Waited almost 3 minutes for my order. While waiting a little girl came up with a cat in her arms, halfway behind counter and one of the workers reached over and started rubbing on the cat. I was about to cancel my order if she went back behind that counter to handle food.
Another worker walked up to me and asked me what I was waiting on. I said my order and she looked to the right and said here it is. I don't know how long my order been sitting there but why didn't somebody say anything? Fry's were barely warm. No need to asking for a refund and letting them know how bad the fries was. I would have took them away from the socialization on the phones. Just going to have to start cooking at home. I sure hope the lady washed her hands
Atmosphere: 2
Food: 2
Service: 1
My fav location. Women who work here have really got it together ❤
The service is very fast
Atmosphere: 5
Food: 5
Service: 5
Went late night it hit the spot was hot fresh made just how I asked !!!!
Atmosphere: 5
Food: 5
Service: 5
The quality at this McDonald’s were extremely poor based on my experience. The fries were oily, not crispy at all, and completely lacked freshness.
Atmosphere: 1
Food: 1
Service: 1
But Tata, I’m loving it
Restaurantji Recommends
Food was alright
Atmosphere: 4
Food: 5
Service: 4
I have tried to stop by a few times in the morning before work around 5:30 and they are never open.... either that or nobody wants to work the drive though.... looks like hours posted say that they open at 5:00 AM
Atmosphere: 2
Food: 3
Service: 1
Bought just hash browns at 5:40am. So cold I couldn't eat them. How can they be that cold that early. Threw them away.
Atmosphere: 3
Food: 1
Service: 3
placed an order through the McDonald’s app and was charged, but the order never showed up in the system. When I went to the restaurant, I had to reorder everything again—this time without my discount. To make matters worse, the food I finally received was old and not fresh at all.
I essentially paid twice and left disappointed. Customers shouldn’t have to deal with technical issues in the app and then be punished with no discount and poor quality food. Very frustrating experience.
Atmosphere: 1
Food: 1
Service: 1
The place smelled so bad I felt Ike I was going to puke.
Atmosphere: 1
Food: 3
Service: 3
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