Panera Bread

9691 Metcalf Ave, Overland Park
(913) 427-5720

Recent Reviews

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Natalie Jeann

I love the Pick-2 option. The soups and sandwiches are always fresh and delicious!! I love the friendly staff and atmosphere! Definitely will come back!

Atmosphere: 5

Food: 5

Service: 5

Chris Wilborn

Not a lot to dislike . Good Tasting food with smaller portions available with corresponding smaller prices.
Clean restaurant, friendly staff, perfect for the Aging area population.

Atmosphere: 5

Food: 5

Service: 5

Hope Harms

Nice clean space. Friendly staff. Speedy option for grabbing a beverage to-go on a weeknight.

Atmosphere: 4

Food: 4

Service: 5

Michael Kim

I have been eating at this location often since they have opened and received great customer service every time. The quality of the food and the service is the best out of the other locations that I have been to!

Atmosphere: 5

Food: 5

Service: 5

Haley McGriff

Liz is the best! I have never met such a kind, compassionate and wholesome person. She truly cares about her job and making sure everyone is taken care of. I would hire her in a heartbeat!

Faith Gomez

Leaving a one star review to due to being skimmed on portions for almost a $50 meal. It definitely isn't worth that, if I'm not even getting what I'm paying for. We ordered the chicken noodle soup, which was more like a broth soup with some chicken. The Hearty Fireside Chili was definitely disappointing with missing ingredients, I guess they forgot to add? It seemed just as brothy as the chicken noodle soup. Our soups just seemed empty. I understand it's 7/8pm, but this was one of my favorite places to order soups from. It's very disappointing to have very small portions and not enough of the actual ingredients just broth of a meal we paid for. Then when we try to get help for it, we were offered under $3 for a refund. On a $45 meal, mind you. And the end of our bread was burnt. That's ridiculous. I am not eating here again after this bad experience.

Atmosphere: 1

Food: 2

Angela Holton

If you go before 5pm service is consistently amazing and the lady who works the drive thru is the reason I come to that location. She’s the best. 10/10 before 5pm. If you come after 5pm it’s awful. 1/10 Out of most bakery items, can never figure out sip club, and it’s about 50/50 chance you’ll get the right drink you ordered. 2 different employees have incorrectly told me how the SipClub works and tried to make me pay.

Atmosphere: 4

Food: 4

Service: 3

Jonathan Schale

Fast service times. Great food. Great atmosphere.

Atmosphere: 5

Food: 5

Service: 5

Reuel H

We've ordered from here 6 or 7 times. They might have given us the correct order 1 or 2 times during that stretch. From forgetting multiple parts of meals to forgetting to give us the entire large bag for the second part of our order, it is clear that there is absolutely no cross checking what goes in the bag or what gets handed to you when you order from this location. The last time, I had to tell them that they forgot two of the side dishes, but unfortunately didn't realize until I got home that they also forgot an entire order of soup. It's just a careless, poorly managed location.

Sharon Carney

Ordered the chicken and Wilde rice soup 8/15/25 at 3:41 PM and was given a really watered down soup. Like they didn’t have enough of the soup so they just added water or something. It wasn’t even edible, so disappointing after working all day and looking forward to dinner and then getting something that you can’t even eat 😭 I would never do that to someone

Food: 1

Coy Dugger

Food is great—I love Panera—but I've ordered from this location maybe 7 times now and have had missing/wrong items in 3 of those instances. After the first time it happened I started double checking my stuff in the parking lot before driving all the way home.

The staff here is friendly and have corrected the issues with my order each time but dealing with missing/incorrect items this frequently is concerning.

It's a rather new location so I understand there are some processes that have to be ironed out. Hope they can improve...

Atmosphere: 4

Food: 5

Service: 2

Hannah Roark

Jewel in catering went above and beyond!

Atmosphere: 5

Food: 5

Service: 5

Audrey Bernardi

This is a great new Panera location. I love coming here each day for my morning coffee. The staff are incredibly friendly and always happy to see you. Highly recommend!! :)

Atmosphere: 5

Food: 5

Service: 5

Amber G.

First time coming here, stood at the counter waiting for someone to take our order. No one ever came even though you could see the workers looking at us. Finally just used the computer to order. Food was ok. Gave it one more chance, same experience. Except this time, I not only placed my order, I helped an elderly couple place theirs because they didn’t know what to do. We all decided not to come back to this location. And while we were eating two more customers just left and one hit the computer in frustration. I will drive part this location to another Panera where a human takes your order.

Atmosphere: 2

Food: 4

Service: 1

Alexis

Manager and staff extremely friendly and hospitable :) love this location. The inside is always so clean too.

Atmosphere: 5

Food: 5

Service: 5

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