Potbelly Sandwich Shop

The nachos were crisp and cheesy.

Our drinks were refilled often.

Visited for a late lunch and Katie greeted us with a smile. She was kind and very helpful with helping me select my meal. Layla, the other employee, did not interact with us, even when spoken to. During my visit, I remained and ate while chatting with a friend, but never witnessed a warm welcome from Layla to any customer who came in, let alone a smile. Store was really clean, I saw Katie picking up the lobby, wiping tables and checking bathrooms. Made me comfortable to know she wanted her customers to have a clean space. Definitely will return! Katie has amazing service.

Atmosphere: 5

Food: 5

Service: 5

This time the food was great! The girls in the line and the guy were awesome. Can not say the same thing for the cashier.
The cleaning side is not good at all. Tables are dirty, bathroom without soap, the napkins containers empty.
I feel with a little bit of improvement it could be a better place.

Atmosphere: 1

Food: 4

Service: 3

good mac and cheese customer are horror to rude to employees tho swirling hospitality sucks and people need to realize

Excellent customer service by Logan and team today.

Ordered for delivery and received 2 sandwiches with barely any meat. It’s just bread.

I ordered a soft drink with this order. It was not delivered with my order. When I discovered it, I contacted the shop and they could only offer a refund. Shop needs a plan to have someone deliver items not included in the delivery. She said they cannot contact the delivery service nor did she have anyone that could deliver the drink.

Food: 3

Service: 2

We had never been to a Potbelly until last night. The two guys running the place were fast, friendly, & patient. We ordered a Mac n Pork 🥪, a Chicken Club🥪, a Steakhouse🥪 and a Mediterranean🥪, and a toasted marshmallow shake.🍦Two of us topped out sandwiches with 🔥🌶️ and the peppers were hot but delicious. We also ordered a chicken pot pie soup 🍲. We ate out on the patio because it was warmer outside & they were having plumbing problems and the smell inside was so atrocious it was making some of us 🤢. But, we will still go back to try them again.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Pot Pie Soup

I had a great sandwich and great iced tea here but more importantly the guys working helped my friend find her phone when she accidentally left it behind. I think their names were Brian and Blake.

Atmosphere: 5

Food: 5

Service: 5

Excellent food! Very impressed with the quality of food and excellent customer service.

Food: 5

Service: 5

Odd location in the hospital area but I'm sure they get tons of daytime business. Worked out for us as we had the place to ourselves. The food was great and a decent price. Service was friendly but they could have used another counter helper.

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Mediterranean, Salad, Hot Peppers, Turkey Club, Chicken Pot Pie Soup

I’ve been to the locations in Olathe and Corbin Park and had great experiences. This was my first time at the one on college. I had a pick up order so I did not interact with any staff but my order was just wrong. I had asked for Feta on my veggie melt and it was left off and I’ve never experienced so much oregano on sandwich. It was like they threw the hold bottle on it. I also did not get my cookie I paid extra for. Once I got home it was written in tiny letters that it was “out”. It would have been nice to had a big note on it to pick another. I definitely won’t visit this location again if I decide to go back to potbelly.

Food: 1

First time ordering from there. Paid for extra chicken, nope. Asked for ranch, nope. Salad was totally wrong. Horrible service. Will never order from there again.

Food: 1

Service: 1

This was my second stop at a Potbelly for the day, as the first location I visited had poor customer service as well as said they were out milk for shakes despite numerous advertisements. The whole vibe of the Overland Park location felt different as I was greeted warmly and the whole place was so clean and inviting. The Apple Pie and Oreo Cookie shakes were delicious and I would drive to this location again even though it is further for me because of the welcoming atmosphere.

Atmosphere: 5

Food: 5

Service: 5