Today’s food at Travis’ store was perfect — nice and hot for this cold weather, and everything tasted super fresh. Huge thanks to the kitchen crew! I hope Sanu was working today because the food had her signature touch.
The grilled cheese toast was made really well, the onion rings were crispy, and the cheese tots were absolutely on point. Great job, everyone!
Atmosphere: 4
Food: 5
Service: 5
Nike S
Friday night special really hit the spot! 🙌 I hope the same sanu kitchen girl was working tonight — her food always comes out perfectly wrapped, fresh, and full of flavor. Huge shout-out to Travis’ store for keeping everything consistent. Great job, Sonic crew! 🌯🔥
Atmosphere: 4
Food: 4
Service: 4
Peace !
Well I went to the one on SW Blvd kc, ks and they are having issues there they used to be my go to but now I go to the one on 10th and state they have great help there.
Atmosphere: 5
Food: 5
Service: 5
Rohan Roy
Excellent service by Travis. Food was hygiene and delicious. Especially the crispy chicken sandwich, it is too good, chicken was fresh and fantastic. Thanks to the kitchen crew that making my food perfect and packed well. Hot fudge sundae is very well.
Atmosphere: 5
Food: 5
Service: 5
Andy W
I’ve been coming to this Sonic Drive-In for several years, and over the past four months I’ve especially noticed how outstanding the food and service have been. Every visit feels consistent and enjoyable.
The management team deserves a lot of credit—Travis, the manager, is incredibly friendly, humble, and approachable. The staff at the drive-through are always polite and attentive, with Logan standing out for his consistent friendliness.
The food is always served hot, fresh, and delicious. Even on the busiest nights—Thursday through Saturday—the team manages to get orders out quickly without sacrificing quality. The restaurant is kept very clean, and I really appreciate the neat food wrapping and presentation. The slushes are excellent, and the wait time is always minimal. The Sonic Smashers are also a highlight—very freshly flavored and well-packaged, which makes them a treat every time.
I asked about the kitchen staff and learned that one of them is Sanu. I’d love to give a tip sometimes but wasn’t sure if it makes its way back to the kitchen crew. It would be great if the team behind the scenes could be recognized too.
This Sonic is a perfect example of how great management, teamwork, and customer service can make a big difference. Whether it’s grabbing food through the drive-through or sitting outside to enjoy the view, I highly recommend this location.
Atmosphere: 5
Food: 5
Service: 5
Ja K
Won’t answer the phone to assist my change in an order, app says to call the store if need assistance. Usually good place, unless you need to call for any reason at all.
Cullen Bemiss
Carly is fantastic
Atmosphere: 5
Food: 5
Service: 5
Bryan Leinwetter
Took 25 minutes to get 3 shakes.
Atmosphere: 1
Food: 3
Service: 1
Walter Dunz
Went in for one of the advertised specials. Store did not honor it because I did not see the fine print! I went ahead and paid full price.
When I check my order I saw they had given me ketchup instead of mustard. When I asked I was told they did not have any mustard. How can a fast food place run out of condiments? That's just really poor management.
The server was surly and uncooperative. I also think she added in a tip because my receipts showed 56 cents change, I used the debit card and did not get any change back.
Atmosphere: 1
Food: 3
Service: 1
Abbie Kat
I used to avoid this Sonic at all costs, it would take 30 minutes for them to bring out one melted slush. Gave it a chance again lately, and was happy to see they've improved!
You might as well plan to get a haircut after you’ve patron the sonic because by the time you get your food, you’ll need one.…ESPECIALLY if you decide to use DoorDash to attempt to get your food. In the multiple times I have been a patron of this sonic in particular the service is painfully slow — you can go there when it is dead as a door nail and you will wait at least 20 minutes to get a single burger and a milkshake then when/if you do get your food, there’s a 50-50 chance it’ll be incorrect. I’m not talking the “Karen Special“ With three pickles, two drops of mayonnaise, one drop of mustard, one leaf of non-gmo green lettuce…
I’m talking add bacon, Aerospace engineering masters degree not required.
I work remotely from home, so I decided to DoorDash in order as I was slammed and I could see from my House that sonic was not busy at all, So I thought “hey, DoorDash says 15 minutes I’ll get a quick bite and be back at it”… Not so much.
Not one, not two not three but SIX separate drivers went to sonic and canceled because my order was taking too long…over an hour long wait period - still no food?? I had to go investigate and mind you for the last 30 minutes of the hour long wait I relocated my laptop so I could physically watch the not busy at all parking lot.
I literally watched multiple DoorDash drivers come and physically exit their vehicles to enquire about my order then leave. What they were told? I don’t know, but when I questioned the manager, after showing up in person with the DoorDash is still there waiting on my food. An hour later, he gave me the excuse that they were busy… “Busy” as he pointed to all of the employee cars with no one, sitting in them, parked on the south east corner of the lot. I then told him I also watched multiple employees taking smoke breaks some of them the same employees twice in the 30 minutes I was watching from my house waiting for my food so apparently they weren’t that “busy“
I don’t have much money but for what I do have I work very hard for so when I spend $18 on fast food for one person and not even a combo with that a burger with a shake, 20 bucks.finally get my almost 9 dollar burger of course, no bacon added, and my seven dollar blizzard was mostly vanilla ice cream with some brownie bites sprinkled on the top. Not the brownie chunk, whatever it was called on the menu. I picked up my food in person with the DoorDash or still there after waiting an hour, and I wasn’t even offered a Free drink or my meal compensated, compensation for a haircut Which I then needed, lost wages or where Taryn mileage pick one of the above. I would’ve been happy with anything but “well we were busy, sir“ Like I’ve never worked in retail or restaurant industry *20 years*
Bottom line, the franchise owner of this location should be ashamed of the way it is being operated. Especially In such a high traffic area on 135th Street being by the Multiple sports complexes and hotels not only is that a lot of lost revenue, in my eyes It can leave a bitter taste to someone Traveling in our area. I hope this location can get back to what it used to be. As a lifetime resident, I love my KansasCity. This is the first one star review I’ve ever given out in my life, but they had to work very hard to earn it.
If you’ll excuse me, I have to go get my haircut now.
Atmosphere: 1
Food: 1
Service: 1
Jessica Wiershing
Slow service
Atmosphere: 2
Food: 2
Service: 2
damon harvey
The double bacon jalapenoburger was great! The manager was very nice and courteous. We ate outside at the tables that were comfortable and clean. Will come back again soon.
Atmosphere: 5
Food: 5
Service: 5
Sara Wheeler
Love the fresh lemonade with coconut!
Atmosphere: 5
Food: 5
Service: 5
Matt Hallauer
I waited 19 minutes for a value meal. It wasn’t busy, it was 3 pm. Eventually I had to leave. Go to Whataburger or Culver’s nearby instead.
Today’s food at Travis’ store was perfect — nice and hot for this cold weather, and everything tasted super fresh. Huge thanks to the kitchen crew! I hope Sanu was working today because the food had her signature touch.
The grilled cheese toast was made really well, the onion rings were crispy, and the cheese tots were absolutely on point. Great job, everyone!
Atmosphere: 4
Food: 5
Service: 5
Friday night special really hit the spot! 🙌 I hope the same sanu kitchen girl was working tonight — her food always comes out perfectly wrapped, fresh, and full of flavor. Huge shout-out to Travis’ store for keeping everything consistent. Great job, Sonic crew! 🌯🔥
Atmosphere: 4
Food: 4
Service: 4
Well I went to the one on SW Blvd kc, ks and they are having issues there they used to be my go to but now I go to the one on 10th and state they have great help there.
Atmosphere: 5
Food: 5
Service: 5
Excellent service by Travis. Food was hygiene and delicious. Especially the crispy chicken sandwich, it is too good, chicken was fresh and fantastic. Thanks to the kitchen crew that making my food perfect and packed well. Hot fudge sundae is very well.
Atmosphere: 5
Food: 5
Service: 5
I’ve been coming to this Sonic Drive-In for several years, and over the past four months I’ve especially noticed how outstanding the food and service have been. Every visit feels consistent and enjoyable.
The management team deserves a lot of credit—Travis, the manager, is incredibly friendly, humble, and approachable. The staff at the drive-through are always polite and attentive, with Logan standing out for his consistent friendliness.
The food is always served hot, fresh, and delicious. Even on the busiest nights—Thursday through Saturday—the team manages to get orders out quickly without sacrificing quality. The restaurant is kept very clean, and I really appreciate the neat food wrapping and presentation. The slushes are excellent, and the wait time is always minimal. The Sonic Smashers are also a highlight—very freshly flavored and well-packaged, which makes them a treat every time.
I asked about the kitchen staff and learned that one of them is Sanu. I’d love to give a tip sometimes but wasn’t sure if it makes its way back to the kitchen crew. It would be great if the team behind the scenes could be recognized too.
This Sonic is a perfect example of how great management, teamwork, and customer service can make a big difference. Whether it’s grabbing food through the drive-through or sitting outside to enjoy the view, I highly recommend this location.
Atmosphere: 5
Food: 5
Service: 5
Won’t answer the phone to assist my change in an order, app says to call the store if need assistance.
Usually good place, unless you need to call for any reason at all.
Carly is fantastic
Atmosphere: 5
Food: 5
Service: 5
Took 25 minutes to get 3 shakes.
Atmosphere: 1
Food: 3
Service: 1
Went in for one of the advertised specials. Store did not honor it because I did not see the fine print! I went ahead and paid full price.
When I check my order I saw they had given me ketchup instead of mustard. When I asked I was told they did not have any mustard. How can a fast food place run out of condiments? That's just really poor management.
The server was surly and uncooperative. I also think she added in a tip because my receipts showed 56 cents change, I used the debit card and did not get any change back.
Atmosphere: 1
Food: 3
Service: 1
I used to avoid this Sonic at all costs, it would take 30 minutes for them to bring out one melted slush. Gave it a chance again lately, and was happy to see they've improved!
Food: 4
Service: 4
Restaurantji Recommends
You might as well plan to get a haircut after you’ve patron the sonic because by the time you get your food, you’ll need one.…ESPECIALLY if you decide to use DoorDash to attempt to get your food. In the multiple times I have been a patron of this sonic in particular the service is painfully slow — you can go there when it is dead as a door nail and you will wait at least 20 minutes to get a single burger and a milkshake then when/if you do get your food, there’s a 50-50 chance it’ll be incorrect. I’m not talking the “Karen Special“ With three pickles, two drops of mayonnaise, one drop of mustard, one leaf of non-gmo green lettuce…
I’m talking add bacon, Aerospace engineering masters degree not required.
I work remotely from home, so I decided to DoorDash in order as I was slammed and I could see from my House that sonic was not busy at all, So I thought “hey, DoorDash says 15 minutes I’ll get a quick bite and be back at it”… Not so much.
Not one, not two not three but SIX separate drivers went to sonic and canceled because my order was taking too long…over an hour long wait period - still no food?? I had to go investigate and mind you for the last 30 minutes of the hour long wait I relocated my laptop so I could physically watch the not busy at all parking lot.
I literally watched multiple DoorDash drivers come and physically exit their vehicles to enquire about my order then leave. What they were told? I don’t know, but when I questioned the manager, after showing up in person with the DoorDash is still there waiting on my food. An hour later, he gave me the excuse that they were busy… “Busy” as he pointed to all of the employee cars with no one, sitting in them, parked on the south east corner of the lot. I then told him I also watched multiple employees taking smoke breaks some of them the same employees twice in the 30 minutes I was watching from my house waiting for my food so apparently they weren’t that “busy“
I don’t have much money but for what I do have I work very hard for so when I spend $18 on fast food for one person and not even a combo with that a burger with a shake, 20 bucks.finally get my almost 9 dollar burger of course, no bacon added, and my seven dollar blizzard was mostly vanilla ice cream with some brownie bites sprinkled on the top. Not the brownie chunk, whatever it was called on the menu. I picked up my food in person with the DoorDash or still there after waiting an hour, and I wasn’t even offered a Free drink or my meal compensated, compensation for a haircut Which I then needed, lost wages or where Taryn mileage pick one of the above. I would’ve been happy with anything but “well we were busy, sir“ Like I’ve never worked in retail or restaurant industry *20 years*
Bottom line, the franchise owner of this location should be ashamed of the way it is being operated. Especially In such a high traffic area on 135th Street being by the Multiple sports complexes and hotels not only is that a lot of lost revenue, in my eyes It can leave a bitter taste to someone Traveling in our area. I hope this location can get back to what it used to be. As a lifetime resident, I love my KansasCity. This is the first one star review I’ve ever given out in my life, but they had to work very hard to earn it.
If you’ll excuse me, I have to go get my haircut now.
Atmosphere: 1
Food: 1
Service: 1
Slow service
Atmosphere: 2
Food: 2
Service: 2
The double bacon jalapenoburger was great! The manager was very nice and courteous. We ate outside at the tables that were comfortable and clean. Will come back again soon.
Atmosphere: 5
Food: 5
Service: 5
Love the fresh lemonade with coconut!
Atmosphere: 5
Food: 5
Service: 5
I waited 19 minutes for a value meal. It wasn’t busy, it was 3 pm. Eventually I had to leave. Go to Whataburger or Culver’s nearby instead.
Service: 1
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