The pies are great but the customer service I received today was WELL below par of how you should treat a customer. My questions are generated by curiosity and was met with bitterness. Treat your customers better.
Atmosphere: 3
Food: 4
Service: 1
Angie Banks
There isn't enough stars for this place. I love all their pies. They are literally the best of the best
Atmosphere: 5
Food: 5
Service: 5
Lesa Lea
Ordered two pies for a work retirement. The cherry pie was great but the bumbleberry was even more amazing! So good and fresh.... definitely recommend.
Atmosphere: 5
Food: 5
Service: 4
Sofia Ferrer
I just got some of their coconut macaroons and OMG, they were the BEST I’ve ever tried! Can’t wait to try the rest of all the amazing looking offerings in this place.
Atmosphere: 5
Food: 5
Service: 5
Debbie Ham
Ordered a sugar free pie. Delish!
Atmosphere: 5
Food: 5
Service: 5
Gavin K. Scott
Ambiance that reminds you of home even if you’re hundreds of miles away and pie your Mimi would be jealous of.
Atmosphere: 5
Food: 5
Service: 5
Ashley Fairbanks
Upper Crust has been a must stop on all our cross country road trips. I always plan to pass through KC during their open hours because the pie is worth the stop!
The strawberry rhubard pie is so delicious, and their crust is perfect. We love the cutie pies for a perfect sized road trip treat.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry Rhubarb
Ryan Davis-Pickens
A must try. I love this bakery and have been a customer for 12 years.
Atmosphere: 5
Food: 5
Service: 5
Kristie123 Novak
Wow!!! Run do not walk!!!! Such a hidden gem.. I didn't even want to share the experience! 1st stop in and can't believe I've lived without this in my life! We left with 4 cookies 2 small pies and a baggie of pie crusts! It's going to be a great weekend!
Atmosphere: 5
Food: 5
Service: 5
Lori Cunningham (Lori Cunningham)
Came in on my birthday yesterday July 3rd to treat myself. It took 10 minutes for anyone to acknowledge me and the young lady that did made me feel that I was truly putting her out. We made our selection, she rang us up and then immediately walked away. My daughter & I were shocked by her lack of caring and I had to stand there another 5 minutes because she failed to give me my receipt and finally she acknowledged me, I asked her for the receipt which she gave me and quickly walked away because chatting with her coworker's were more important than a customer like me. Her customer service skills are horrible!
UPDATED REVIEW 7/11/25
I want to give a new review. I want everyone to know that the owners Kellie & Lisa truly cared enough about my experience they wanted to speak with me personally. All I can say is their phone call made me feel that I am a valuable customer and that I truly matter to them. They truly have an amazing bakery, if you are a lemon lover do yourself a big favor & special order their Lemon Meringue Pie, it is the most amazing pie ever!! Trust me you will not regret it!! Kellie & Lisa thank you for reaching out to me and making feel like a valued customer. I am looking forward to trying other yummy treats, we will be visiting your bakery more!!!
The variety of flavors is huge and their pie is so good! So worth the price!
Gabriela Martinez
In love with this Pies and quiche one of the best I ever tried. I enjoy every single bite.
Antonia Curry
The staff is so nice, and the pie is the best in the city
Sikiea Davis
It was amazing. Service was very nice
Darrin Campbell
We were here visiting our grandkids, and they told us about this pie shop. Needless to say it was really, really good! I had a slice of bacon and corn quiche that was incredibly good. The grandkids had a Keylime pie that was super tart and delicious wife had a snickerdoodle cookie and we have yet to dive into the other cookie, but we can already tell it’s gonna be delicious.
The pies are great but the customer service I received today was WELL below par of how you should treat a customer. My questions are generated by curiosity and was met with bitterness. Treat your customers better.
Atmosphere: 3
Food: 4
Service: 1
There isn't enough stars for this place. I love all their pies. They are literally the best of the best
Atmosphere: 5
Food: 5
Service: 5
Ordered two pies for a work retirement. The cherry pie was great but the bumbleberry was even more amazing! So good and fresh.... definitely recommend.
Atmosphere: 5
Food: 5
Service: 4
I just got some of their coconut macaroons and OMG, they were the BEST I’ve ever tried! Can’t wait to try the rest of all the amazing looking offerings in this place.
Atmosphere: 5
Food: 5
Service: 5
Ordered a sugar free pie. Delish!
Atmosphere: 5
Food: 5
Service: 5
Ambiance that reminds you of home even if you’re hundreds of miles away and pie your Mimi would be jealous of.
Atmosphere: 5
Food: 5
Service: 5
Upper Crust has been a must stop on all our cross country road trips. I always plan to pass through KC during their open hours because the pie is worth the stop!
The strawberry rhubard pie is so delicious, and their crust is perfect. We love the cutie pies for a perfect sized road trip treat.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry Rhubarb
A must try. I love this bakery and have been a customer for 12 years.
Atmosphere: 5
Food: 5
Service: 5
Wow!!! Run do not walk!!!!
Such a hidden gem.. I didn't even want to share the experience!
1st stop in and can't believe I've lived without this in my life! We left with 4 cookies 2 small pies and a baggie of pie crusts! It's going to be a great weekend!
Atmosphere: 5
Food: 5
Service: 5
Came in on my birthday yesterday July 3rd to treat myself. It took 10 minutes for anyone to acknowledge me and the young lady that did made me feel that I was truly putting her out. We made our selection, she rang us up and then immediately walked away. My daughter & I were shocked by her lack of caring and I had to stand there another 5 minutes because she failed to give me my receipt and finally she acknowledged me, I asked her for the receipt which she gave me and quickly walked away because chatting with her coworker's were more important than a customer like me. Her customer service skills are horrible!
UPDATED REVIEW 7/11/25
I want to give a new review. I want everyone to know that the owners Kellie & Lisa truly cared enough about my experience they wanted to speak with me personally. All I can say is their phone call made me feel that I am a valuable customer and that I truly matter to them. They truly have an amazing bakery, if you are a lemon lover do yourself a big favor & special order their Lemon Meringue Pie, it is the most amazing pie ever!! Trust me you will not regret it!! Kellie & Lisa thank you for reaching out to me and making feel like a valued customer. I am looking forward to trying other yummy treats, we will be visiting your bakery more!!!
Restaurantji Recommends
The variety of flavors is huge and their pie is so good! So worth the price!
In love with this Pies and quiche one of the best I ever tried. I enjoy every single bite.
The staff is so nice, and the pie is the best in the city
It was amazing. Service was very nice
We were here visiting our grandkids, and they told us about this pie shop. Needless to say it was really, really good! I had a slice of bacon and corn quiche that was incredibly good. The grandkids had a Keylime pie that was super tart and delicious wife had a snickerdoodle cookie and we have yet to dive into the other cookie, but we can already tell it’s gonna be delicious.
Loading...