Tropical Smoothie Cafe

Went here on my lunch break as a smoothie sounded good to help my sore throat. It didn’t look very busy, the drive through was a little full, but inside was just me a couple other ladies. My entire presence was ignored as I stood there for 5 minutes at the cash register waiting to be served. I even expressed to the gal working I had not been helped, she mumbled something and went back to her work of helping customers in the drive through and ignoring me. Yeah, probably not going to come back! They advertise smoothies but they don’t even serve customers in their lobby. My time was wasted!

Atmosphere: 1

Food: 1

Service: 1

Horrible service Door dash dropped order and it was short an item, called to let them know I was told they aren’t door dash and I could drive up and they will make it. I arrived to pick up what I not only purchased but paid for to be delivered and was ignored for 5min while 3 people never turned around to help me I even said excuse and the gentleman making sandwiches looked up and then continued to make the sandwiches stood there for another 2 min then let empty handed, waisted money and typed this review… Not a Fan!

Service: 1

I could eat here everyday. Live the chipotle chicken flatbread and mango berry cosmo smoothie.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Smoothie and a Wrap, Caribbean Jerk Chicken, Chipotle Chicken Club

Smoothies are fantastic!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mango Magic

Used to be great now they suck! I ordered a large smoothie, and after a long wait I asked them why they gave me two kid size small smoothies. It's because they didn't have any more large cups apparently! If I could give no stars I would, avoid this place! Don't ask me to waste my time filling out a form about the problems you already know about.

Atmosphere: 1

Food: 1

Service: 1

Worst always makes wait

Service: 1

Excellent customer service and food! All employees were very friendly, helpful and knowledgeable. Food delivery is always the best and timely. I'm very pleased with the overall quality of service ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chips

Ever since the blonde lady left service has sucked. The staff is rude and the service sucks. The food is poorly made and very inconsistent. Will not be returning.

Atmosphere: 1

Food: 1

Service: 1

Ever since the blonde lady left service has sucked. The staff is rude and the service sucks. The food is poorly made and very inconsistent. Will not be returning.

Atmosphere: 1

Food: 1

Service: 1

We LOVE Tropical Smoothie in our hometown but we were very displeased with the service we received at this location. Order process was very slow and painful. Mistakes were made. Sandwiches were slow to be made and not all were cut or made properly. Smoothies were not fully blended. The prompt service we normally receive tool well more than 2x as long. Overall food was good. Employees need to be properly trained and managed. Obviously there is a lack of leadership. Based on other negative reviews the only response will be to visit the website and complete the contact form. I’m not interested in further investing my time to solve YOUR issues. Spend your TIME properly training staff. I’ve already spent too much time waiting for food and writing this review.

Atmosphere: 2

Food: 4

Service: 2

All I can say is so disappointing…..my daughter and I sat in the drive through NO OTHER CARS and nobody in the store… waited in the drive through for 20 minutes nobody ever came on to take our order… tried calling to make sure they were open and all the employees were inside messing around and didn’t even acknowledge me when we drove by the window to finally leave. The service here is actually horrible. Never coming back.

Service: 1

My children and I used to always go this store, almost three times a week. Unfortunately, their service quality has significantly declined in recent months. I’m unsure about the cause, but the staff no longer seems welcoming – they answer questions sarcastically, and the service has become painfully slow. The most frustrating aspect is their insistence on receiving tips. As a result, we will be exploring other stores in the future.PLEASE don’t ask me to go to your website. Because I did and it doesn’t work.P.S., I kindly request that you reconsider having a tip option on your machine until your staff is better trained in providing exemplary customer service

Atmosphere: 1

Food: 5

Service: 1

been waiting in line for over 5 minutes!!!!! ???But the food was scrumptious ???

This place is fantastic! I work for doordash and I do deliveries and not only are the staff very knowledgeable and well-trained and completely customer oriented they helped me when I couldn't even get help from doordash it was so nice to be treated so nicely. There were two girls and they're actually three girls working but two younger girls that were working the front and one a little bit older lady that was working more in the back but the two girls that I'm talking about that deserve Kudos from the owner I wish I could remember their names but I've been so busy tonight with orders from doordash I cannot remember their names but it is Monday Labor Day weekend 2023

To the staff working on Saturday morning, 7/8, WELL DONE!!! My son’s turkey wrap has never been so well prepared. Stringy, warm cheese as opposed to shredded cheese that barely looks cooked. And my Supergreen Salad, DELICIOUS! Props to the chef who cut up my chicken and it was WARM! We both loved it, thank you!!!!