Joseph at the Shawnee mission pkwy store was exceptionally nice and efficient!
Atmosphere: 5
Food: 5
Service: 5
{';'} Scroggins
Joseph T. was great. He went out of his way to make me feel welcome. Excellent customer service skills. Fazoli’s is lucky to have him! I will definitely be back!!
Atmosphere: 5
Food: 5
Service: 5
Nick Moulthrop
Nevaeh was a great help! Great food and great service!
Atmosphere: 5
Food: 5
Service: 5
Eman Tabrizi
I had not been to Fazoli's in YEARS, but I decided to give it a try because it's close to my new job. I got the spaghetti with meatballs and a slice of pepperoni pizza, and everything was delicious! I was even impressed by the service. It was a young guy named Joseph who really should be working in a full-service restaurant because he would make great money.
If you're craving Italian food for lunch and you don't want to spend a lot of money or time, Fazoli's is the place!
Atmosphere: 5
Food: 5
Service: 5
Olivia Scroggins
Joseph T. Is so amazing! He was so kind and a friendly face to see everytime we go!
Atmosphere: 5
Food: 5
Service: 5
Josh Ashley
for drive thru Italian, it's pretty good
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Bread Sticks, Spaghetti with Marinara
enda ung
Food had very very little alfredo and spaghetti sauce which did not even provide a thin coating on the noodles, I sure did not need to worry about it running together being in one dish. This was early pm and they were not busy. Also the practice of charging for any extra bread on to go orders is really a cheap policy when it is endless bread within store. I will not go there again.
Food: 1
kostyaeazy
From the moment I stepped into Fazoli’s, I felt the true spirit of America. Even as a foreigner, the warm and friendly atmosphere made me feel instantly at home. It was like walking into a movie scene - authentic and full of life. More than just food, Fazoli’s gave me an unforgettable experience.
Atmosphere: 5
Food: 5
Service: 5
HJ
Yikes. Online order went really bad. Haven’t had fazolis in 10+ years. Gave it a shot. Will NEVER again, especially this location. Mobile order sat and sat with no one checking to see if anyone sitting in the lobby was waiting for it. Go to check the orders to see if it could perhaps be said persons order. It is. Employee of the year that works there stated, “it’s a good thing you have a microwave”
The food was cold. Not only cold, but inedible even if it were in fact warm. Ordered the special, dozen breadsticks with a dipping sauce. No dipping sauce could be included. The sauce is seasoned ketchup. The lasagna tasted like school glue. Obviously not expecting a 5 star meal from a drive thru restaurant but this was just a whole other level. The breadsticks appeared as though someone sat on them.
All of the food quality aside, it was the lovely employee that really put it over the top. Calling to the store and the manager, Heather, made sure to tell me the situation was “handled” which means they laughed about her ignorant remark and further explains her current career position. Requesting a refund deemed to be a taxing request from Heather who made sure to let out a huge sigh before letting me know it would take a number of business days, as though that may deter me for wanting my money back for a horrible customer service experience as well as that poor excuse for prison food.
Save your money. I’m sure the McDonald’s next door could provide better service and somewhat more palatable food.
Night shift on 9/15 was terrible! I placed 2 ordered of chicken Alfredo and 6 breadsticks. The food was terrible disappointing when I opened the bag, and worse yet my chicken was RAW. I will never be back again and will presue a full refund. This place use to be so good I was excited to finally go back but was let down with the worst chicken Alfredo I’ve seen in my life.
Atmosphere: 1
Food: 1
Service: 1
auntie cheryl
Order was incorrect after repeating it 3 times. I was not given a receipt and didn't catch either til I drove off. However the food I received was excellent!
Thanks Eden, for Great Service ☺️
Atmosphere: 5
Food: 5
Service: 5
Joseph at the Shawnee mission pkwy store was exceptionally nice and efficient!
Atmosphere: 5
Food: 5
Service: 5
Joseph T. was great. He went out of his way to make me feel welcome. Excellent customer service skills. Fazoli’s is lucky to have him! I will definitely be back!!
Atmosphere: 5
Food: 5
Service: 5
Nevaeh was a great help! Great food and great service!
Atmosphere: 5
Food: 5
Service: 5
I had not been to Fazoli's in YEARS, but I decided to give it a try because it's close to my new job. I got the spaghetti with meatballs and a slice of pepperoni pizza, and everything was delicious! I was even impressed by the service. It was a young guy named Joseph who really should be working in a full-service restaurant because he would make great money.
If you're craving Italian food for lunch and you don't want to spend a lot of money or time, Fazoli's is the place!
Atmosphere: 5
Food: 5
Service: 5
Joseph T. Is so amazing! He was so kind and a friendly face to see everytime we go!
Atmosphere: 5
Food: 5
Service: 5
for drive thru Italian, it's pretty good
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Bread Sticks, Spaghetti with Marinara
Food had very very little alfredo and spaghetti sauce which did not even provide a thin coating on the noodles, I sure did not need to worry about it running together being in one dish. This was early pm and they were not busy. Also the practice of charging for any extra bread on to go orders is really a cheap policy when it is endless bread within store. I will not go there again.
Food: 1
From the moment I stepped into Fazoli’s, I felt the true spirit of America. Even as a foreigner, the warm and friendly atmosphere made me feel instantly at home. It was like walking into a movie scene - authentic and full of life. More than just food, Fazoli’s gave me an unforgettable experience.
Atmosphere: 5
Food: 5
Service: 5
Yikes. Online order went really bad. Haven’t had fazolis in 10+ years. Gave it a shot. Will NEVER again, especially this location. Mobile order sat and sat with no one checking to see if anyone sitting in the lobby was waiting for it. Go to check the orders to see if it could perhaps be said persons order. It is. Employee of the year that works there stated, “it’s a good thing you have a microwave”
The food was cold. Not only cold, but inedible even if it were in fact warm. Ordered the special, dozen breadsticks with a dipping sauce. No dipping sauce could be included. The sauce is seasoned ketchup. The lasagna tasted like school glue. Obviously not expecting a 5 star meal from a drive thru restaurant but this was just a whole other level. The breadsticks appeared as though someone sat on them.
All of the food quality aside, it was the lovely employee that really put it over the top. Calling to the store and the manager, Heather, made sure to tell me the situation was “handled” which means they laughed about her ignorant remark and further explains her current career position. Requesting a refund deemed to be a taxing request from Heather who made sure to let out a huge sigh before letting me know it would take a number of business days, as though that may deter me for wanting my money back for a horrible customer service experience as well as that poor excuse for prison food.
Save your money. I’m sure the McDonald’s next door could provide better service and somewhat more palatable food.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Night shift on 9/15 was terrible! I placed 2 ordered of chicken Alfredo and 6 breadsticks. The food was terrible disappointing when I opened the bag, and worse yet my chicken was RAW. I will never be back again and will presue a full refund.
This place use to be so good I was excited to finally go back but was let down with the worst chicken Alfredo I’ve seen in my life.
Atmosphere: 1
Food: 1
Service: 1
Order was incorrect after repeating it 3 times. I was not given a receipt and didn't catch either til I drove off. However the food I received was excellent!
Food: 5
Service: 4
Always good and fresh
Atmosphere: 5
Food: 5
Service: 5
Nevaeh was great!!!!
Atmosphere: 5
Food: 5
Service: 5
Nevaeh is awesome!!!
Atmosphere: 5
Food: 5
Service: 5
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