This has been one of the worst take out experiences of my life. Our order was expected ready at 7:11, and I get that it’s not a perfect system. It can be a few minutes early, or late. We checked in at 7:08 and were very well greeted by the manager and another worker. We were checked in and told they are almost done with our order. 5 minutes goes by and lots of food and staff being really nice and super friendly, the main cashier was funny offering everyone tons of paper towels, plus him and the manager were handing out free drinks to everyone through the door, except us for some reason (not that I wanted it). 5 minutes…..10 minutes…..15 minutes…..orders that popped up on the screen after we arrived have came and went with their free drinks. The manager pops out and says it’s 2 minutes out. 20 minutes now……25 minutes……. The manager pops out of the kitchen after giving his crew some motivational speech about where does it all start (I guess it doesn’t start with my order) and says they messed up and the fry’s are cold. So my wings are done? But now they are getting cold. I’m confused but he half assed apologized then never emerged from the kitchen again and told someone to take my order up to me, 32 minutes after we checked in. We were waiting for 32 minutes. Order placed 6:50 Order expected 7:11 (by their app) Arrived 7:08 Somewhat apologized to at 7:35 Food handed to us 7:42. Now I see why you have a 2.7 rating on here. Don’t waste your time ordering from here. Wings Ect will be getting all of our business going forward. Oh thanks for shorting me majorly on our fries. 2 large orders, but only got one split across 2 boxes. My wife and I are 2 of the nicest calmest people. Business owners that believe in customer service. Your manager could have done a little less pep talking staff and a little more apologizing and fixing the situation, I would have never left this.
Atmosphere: 1
Food: 1
Service: 1
CB Karla
MY ORDER WAS NOT DELIVERED ON OCTOBER 2. THEY SAID THEY WOULD GIVE ME A REFUND. IT'S NOW THE 13TH AND I STILL HAVE NOT RECEIVED ANYTHING.
Justin Ritter
Didn’t receive my order. Not the delivery service problem. Was told we could come pick up what we were missing. Really?!
Bridgett D Jones
it the one in belleville il for some reason they always be missing food or it dont be cooked,and they have no working phone number.
Dan Fletcher
One of the main reasons I went to wing stop is the real French Fries, well now they are apparently frozen and while no terrible they are no very good, certainly a huge let down, see ya later!!!!
Priya Sharma
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Angela Elmore Rose
I will never order from you again! I have ordered delivery, I have ordered pick up. Every single time there is something missing. And the employees are always extremely rude! If my kids hadn’t requested it, I wouldn’t have ordered. I’m furious that I just spent over $60 and I’m missing half of my order!
kenny
Hell NO NASTY AND WAY WAY WAY GREASY, stay away from this place, the food is substandard at best, employees are rude.
Ryan D
Their chicken and fries are soooo good and so many sauces and flavors to choose from.
Jody Swenson
I had Wingstop for the first time on Tuesday in Shakopee Minnesota and it was excellent! Perfectly cooked chicken thick and tasty. The Louisiana rub was pretty hot for me. Sadly when I got home the blue cheese dip was not in the bag. The sauce was leaking out of the bag.
Garbage food! Especially your tenders! Just FROZEN garbage tenders from one of the big food service companies. If HARDEES can make a decent tender why can’t you?
Heather Rae
Ordered a 50 piece lemon pepper wings. We received wings with feathers still all over them. Fried up feathers. 😳
Called customer service x3. Sent pictures. Left a message for the store we bought them at. No communication back from customer service or the store.
Horrible customer service. Didn't do anything to make it right.
Hazel McGlown
we spent $45 from Whipple location Hayward and requested well done received the order over cooked. Because I had no way to return the food they would not refund…
This has been one of the worst take out experiences of my life. Our order was expected ready at 7:11, and I get that it’s not a perfect system. It can be a few minutes early, or late. We checked in at 7:08 and were very well greeted by the manager and another worker. We were checked in and told they are almost done with our order. 5 minutes goes by and lots of food and staff being really nice and super friendly, the main cashier was funny offering everyone tons of paper towels, plus him and the manager were handing out free drinks to everyone through the door, except us for some reason (not that I wanted it).
5 minutes…..10 minutes…..15 minutes…..orders that popped up on the screen after we arrived have came and went with their free drinks. The manager pops out and says it’s 2 minutes out.
20 minutes now……25 minutes…….
The manager pops out of the kitchen after giving his crew some motivational speech about where does it all start (I guess it doesn’t start with my order) and says they messed up and the fry’s are cold. So my wings are done? But now they are getting cold. I’m confused but he half assed apologized then never emerged from the kitchen again and told someone to take my order up to me, 32 minutes after we checked in.
We were waiting for 32 minutes.
Order placed 6:50
Order expected 7:11 (by their app)
Arrived 7:08
Somewhat apologized to at 7:35
Food handed to us 7:42.
Now I see why you have a 2.7 rating on here. Don’t waste your time ordering from here. Wings Ect will be getting all of our business going forward. Oh thanks for shorting me majorly on our fries. 2 large orders, but only got one split across 2 boxes. My wife and I are 2 of the nicest calmest people. Business owners that believe in customer service. Your manager could have done a little less pep talking staff and a little more apologizing and fixing the situation, I would have never left this.
Atmosphere: 1
Food: 1
Service: 1
MY ORDER WAS NOT DELIVERED ON OCTOBER 2. THEY SAID THEY WOULD GIVE ME A REFUND. IT'S NOW THE 13TH AND I STILL HAVE NOT RECEIVED ANYTHING.
Didn’t receive my order. Not the delivery service problem. Was told we could come pick up what we were missing. Really?!
it the one in belleville il for some reason they always be missing food or it dont be cooked,and they have no working phone number.
One of the main reasons I went to wing stop is the real French Fries, well now they are apparently frozen and while no terrible they are no very good, certainly a huge let down, see ya later!!!!
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
I will never order from you again! I have ordered delivery, I have ordered pick up. Every single time there is something missing. And the employees are always extremely rude! If my kids hadn’t requested it, I wouldn’t have ordered. I’m furious that I just spent over $60 and I’m missing half of my order!
Hell NO NASTY AND WAY WAY WAY GREASY, stay away from this place, the food is substandard at best, employees are rude.
Their chicken and fries are soooo good and so many sauces and flavors to choose from.
I had Wingstop for the first time on Tuesday in Shakopee Minnesota and it was excellent! Perfectly cooked chicken thick and tasty. The Louisiana rub was pretty hot for me. Sadly when I got home the blue cheese dip was not in the bag. The sauce was leaking out of the bag.
Restaurantji Recommends
Garbage food! Especially your tenders! Just FROZEN garbage tenders from one of the big food service companies. If HARDEES can make a decent tender why can’t you?
Ordered a 50 piece lemon pepper wings. We received wings with feathers still all over them. Fried up feathers. 😳 Called customer service x3. Sent pictures. Left a message for the store we bought them at. No communication back from customer service or the store. Horrible customer service. Didn't do anything to make it right.
we spent $45 from Whipple location Hayward and requested well done received the order over cooked. Because I had no way to return the food they would not refund…
Good place
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seasoned Fries, Chicken Wings, Louisiana Voodoo Fries, Lemon Pepper Wings
ive tried giving this place a chance several times and the food is just disgusting. sauce tastes like plastic and it’s never that fresh.
Atmosphere: 1
Food: 1
Service: 1
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