Chipotle Mexican Grill
$ • Mexican, Fast Food
Hours:
7105 Alexandria Pike, Alexandria
(859) 838-4948
About Chipotle Mexican Grill
Customers' Favorites
Chipotle Mexican Grill Reviews
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Wow there wasn't enough food in my bowl for a toddler to eat! I've gotten smaller portions at other Chiptoles, but it has never been this bad. There was probably less than a quarter pound of food in my bowl. You should be embarrassed!
We have come to this location a few times and I'm disappointed almost everytime. Today the guacamole was brown. I ask if they had fresh guacamole. The manager proceeded to tell me it is fresh. That is brown because avocados are not in season and it is the same at every location. Another employee went to get more guacamole it was less brown are more green. Yet the manager still wanted to argue with me about it. For future reference Highland Heights location has green (fresh)...read full review
Ratings
Hours
| Monday | 10:45AM - 11PM |
| Tuesday | 10:45AM - 11PM |
| Wednesday | 10:45AM - 11PM |
| Thursday | 10:45AM - 11PM |
| Friday | 10:45AM - 11PM |
| Saturday | 10:45AM - 11PM |
| Sunday | 10:45AM - 11PM |
Chipotle Mexican Grill offers a mixed dining experience. While the food is generally good, customers have noted that the portion sizes can be hit or miss. Some people report receiving big portions for low prices with amazing flavor, while others feel the food is overpriced for the amount received. The restaurant has received criticism for its service, particularly at the drive-through, where many find it to be poor. There are times when customers wait several minutes just to be acknowledged, and long delays can occur if food is not ready. The mobile pick-up process also needs improvement, as customers often have to wait behind those with delayed orders.
Despite these issues, there are standout employees, and the manager is often kind and helpful. Many customers appreciate the friendly attitude and quality of food preparation. Overall, Chipotle provides a hit-or-miss dining experience, with the quality and value varying across visits. Some locations, like the one in Flagstaff and Alexandria, have received praise for top-notch service and food, including stellar chicken tacos and fresh salsa. However, there have been frustrations with items like vinaigrette being out of stock. Overall, Chipotle remains a popular option, especially for those who enjoy a hearty meal close to convenient locations like Walmart.