Wish they were still open, but they are permanently closed
Will Pollitt
My wife and I were looking for places to have dinner on our way back into town. We googled places to eat and found this place. I was a bit skeptical but decided it was worth the try. I am glad we did staff was very nice and the food wow. We both got an Italian and we decided to try their pizza as well. The sandwich hands down the best I've had (and I've tried them from alot of places over the years). The pizza is amazing the best thing I can say is it would definitely be worthy of a Dave portnoy review. I will definitely be returning.
Josie Pedigo
The food is good. The grinders are amazing and you can get 18in grinder.
A G
While the food is good, and is brought out fresh, the wait time is completely unsatisfactory. 35 minutes for dine in for a grinder and some bruschetta.Not sure if it's all Bellacino's, or just this location, but they are severely understaffed. Employees were actually incredible, considering how swamped they were, but there was no hiding the fact they were completely overworked and overwhelmed.Fix the wait times, and this would be an alright place to eat.
Rebecca Collins
Very uncomfortable dining experience. When we walked in, an employee said 'oh look, customers'. I got the hot and spicy wings, Ranch was rancid, and when I asked for a replacement he was rude and handed me a Greek salad dressing pack. He INSISTED that my wings were 'drenched' in sauce (see photo) and complained that everything was already put up (at 820pm) and it was a huge inconvenience to get a cup of sauce to personally 'drench' my wings. Side salad was only a few hours from being bad (lots of brown pieces with an 'off' taste. The joke of a plastic fork left us eating with our hands (even the salad). We typically eat here weekly, but have been out of town for a month...whole new staff... one girl got sauce and replaced the Greek with ranch, with a smile... the rest of them, jerks.... no one greeted us, checked on us, or told us to have a good night. (The old staff always did) Find new staff, we won't be back. Anyone have suggestions on a place with good pizza and wings, with a friendly staff?
Tosha S.
We have gotten the same thing for 2 years, chicken bacon ranch grinder with extras...all have been great except for last night....it was disappointing and disgusting....nothing was what we ordered, said in the email a 30 minute wait but was cold when picked up 5 minutes early, staff needs more training about food and customer service
Terry Compton
Got their pizza and wings and both were delicious. The service was also great.
Jonell P
Russell Kentucky Location:Horrified walking in here today and seeing all 9 people in the kitchen without mask on, not to mention the skinny guy with long hair was RUDE to me when picking up my online order that was already paid for! This one a year place has now went to I won't ever go here again. Upon getting in my car I noticed the boxes with grease all over them which was disgusting had I seen this at the register I would have v just requested a refund. This location in Russell Kentucky has went downhill since opening, they need to step up the cleanliness again!! ?
Susan Burgess
We are from Maine and we ordered from this restaurant a couple of weeks ago and it was great a barbecue hawiian pizza loaded fries and a steak grinder it was great and the service was too
Order was called in 35 minutes before I arrived. When I arrived, I still had to wait 24 minutes before my order was ready. There was a lady and gentleman before me that gave up waiting for their food and asked for a refund. Another couple that came in after me also left even before ordering. Frankly, none of the employees there seemed competent in their job. All of them seemed unsure of what to do and goodness gracious, they were slower than molasses. They haven't been trained well and severely lack leadership and customer service skills.
Robert Lesoski
Great service, eager to assess if anything's wrong. Will help if needed! Great food for the family will definitely come again! I recommend the A1 burger too for adventurous people
Kyle Rucker
Could have been 5 stars. Manager had all new employees, all were friendly and courteous. Manager however was unable to train and properly fill bare minimum orders. Upon ordering there was only 1 other occupied table. Between that time when I placed and received my order only 3 other orders were placed, and twice that many left due to announced wait time. Even with so few orders placed, it was 65-minutes until I asked about my order. It had made its way into a pickup order box and left on warmer. All falls on manager unable to multi-task in an organized manner. Side note: Even though crust was little soggy along cut lines due to setting on warmer too long, the pizza was decent. Might have been really good fresh out of oven.
Bobby Baldridge
Great sandwiches!
Sho Nuf
Horrible service. Openly rude employees. I will never go back.
Wish they were still open, but they are permanently closed
My wife and I were looking for places to have dinner on our way back into town. We googled places to eat and found this place. I was a bit skeptical but decided it was worth the try. I am glad we did staff was very nice and the food wow. We both got an Italian and we decided to try their pizza as well. The sandwich hands down the best I've had (and I've tried them from alot of places over the years). The pizza is amazing the best thing I can say is it would definitely be worthy of a Dave portnoy review. I will definitely be returning.
The food is good. The grinders are amazing and you can get 18in grinder.
While the food is good, and is brought out fresh, the wait time is completely unsatisfactory. 35 minutes for dine in for a grinder and some bruschetta.Not sure if it's all Bellacino's, or just this location, but they are severely understaffed. Employees were actually incredible, considering how swamped they were, but there was no hiding the fact they were completely overworked and overwhelmed.Fix the wait times, and this would be an alright place to eat.
Very uncomfortable dining experience. When we walked in, an employee said 'oh look, customers'. I got the hot and spicy wings, Ranch was rancid, and when I asked for a replacement he was rude and handed me a Greek salad dressing pack. He INSISTED that my wings were 'drenched' in sauce (see photo) and complained that everything was already put up (at 820pm) and it was a huge inconvenience to get a cup of sauce to personally 'drench' my wings. Side salad was only a few hours from being bad (lots of brown pieces with an 'off' taste. The joke of a plastic fork left us eating with our hands (even the salad). We typically eat here weekly, but have been out of town for a month...whole new staff... one girl got sauce and replaced the Greek with ranch, with a smile... the rest of them, jerks.... no one greeted us, checked on us, or told us to have a good night. (The old staff always did) Find new staff, we won't be back. Anyone have suggestions on a place with good pizza and wings, with a friendly staff?
We have gotten the same thing for 2 years, chicken bacon ranch grinder with extras...all have been great except for last night....it was disappointing and disgusting....nothing was what we ordered, said in the email a 30 minute wait but was cold when picked up 5 minutes early, staff needs more training about food and customer service
Got their pizza and wings and both were delicious. The service was also great.
Russell Kentucky Location:Horrified walking in here today and seeing all 9 people in the kitchen without mask on, not to mention the skinny guy with long hair was RUDE to me when picking up my online order that was already paid for! This one a year place has now went to I won't ever go here again. Upon getting in my car I noticed the boxes with grease all over them which was disgusting had I seen this at the register I would have v just requested a refund. This location in Russell Kentucky has went downhill since opening, they need to step up the cleanliness again!! ?
We are from Maine and we ordered from this restaurant a couple of weeks ago and it was great a barbecue hawiian pizza loaded fries and a steak grinder it was great and the service was too
Great service and food, a good place to eat.
Restaurantji Recommends
Order was called in 35 minutes before I arrived. When I arrived, I still had to wait 24 minutes before my order was ready. There was a lady and gentleman before me that gave up waiting for their food and asked for a refund. Another couple that came in after me also left even before ordering. Frankly, none of the employees there seemed competent in their job. All of them seemed unsure of what to do and goodness gracious, they were slower than molasses. They haven't been trained well and severely lack leadership and customer service skills.
Great service, eager to assess if anything's wrong. Will help if needed! Great food for the family will definitely come again! I recommend the A1 burger too for adventurous people
Could have been 5 stars. Manager had all new employees, all were friendly and courteous. Manager however was unable to train and properly fill bare minimum orders. Upon ordering there was only 1 other occupied table. Between that time when I placed and received my order only 3 other orders were placed, and twice that many left due to announced wait time. Even with so few orders placed, it was 65-minutes until I asked about my order. It had made its way into a pickup order box and left on warmer. All falls on manager unable to multi-task in an organized manner. Side note: Even though crust was little soggy along cut lines due to setting on warmer too long, the pizza was decent. Might have been really good fresh out of oven.
Great sandwiches!
Horrible service. Openly rude employees. I will never go back.