Papa Johns Pizza
3406 13th St, Ashland
(606) 325-7676
Recent Reviews
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I purchased a large pepperoni pizza which tasted decent but the crust was kind of burnt. Now for the wings they are terrible! They were soggy and mushy. They look nothing like they are advertised! First bite had a weird chewy part in it and was spit out immediately. Iv had Walmart nuggets taste better. The nuggets need to be improved or taken off the menu.
Food: 1
Recommended dishes: Pizzas Wings
Delivery so late food was cold after being an hour late for delivery. The place is 13 minute drive
Atmosphere: 1
Food: 1
Service: 1
Going through their call center sucks. Can't get their shit together. Charged my card 3 times, then told me they have no order for me! Never ordering from them again!!
Service: 1
It was very good.
Atmosphere: 5
Food: 5
Service: 5
DoorDash drivers be prepared to get treated as a pizza thief from the moment you hit accept. Their employees demand you confirm that you have picked up before you ever see the order. They don't want to allow you to take receipt/order pictures or verify the order. They tell you that's not necessary. That is falsifying documents...don't let them jeopardize your job! They will physically stand between you and the door, keeping you from leaving. They will yell at you, speak to you like you are trash and act like their pizzas are made of pure gold. They will follow you outside. I have called DoorDash to file a complaint due to multiple visits receiving the same attitude from different employees. I am not there to steal their food, I am there to provide for my family. Nothing else.
Papa John's should be ashamed and concerned for the way their employees treat 3rd party drivers. Their professionalism is an embarrassment to your company and their actions are dangerous. You should probably address these issues with them and consider more training, especially in customer service.
After the way I have been treated, I will not be a paying customer and most likely won't be a dasher for this location.
Atmosphere: 1
Service: 1
DoorDasher beware, this store does not double check orders before you pick them up for the customer, and as a customer they don't look out for you, they care more about having the DoorDasher confirm the order then they do about making sure your order is correct.
As the DoorDasher you can expect to confirm the order before you've even seen it, you can expect that you won't be able to ask for confirmation that the order is correct, and you can expect that they won't tell you there's drinks on the order if you happen to not look at the order because you're in a hurry since they're already rushing you to confirm the order.
They will not let you bag the pizza for the customer before taking a picture of the bag, so the customer gets a picture of the empty bag, you have no defense that you picked up the pizza in the event of something going wrong, and you can expect every time that the pizza will be held hostage until you confirm, leaving you to check the items of the order after.
P.S. The manager is the worst about this.
Atmosphere: 1
Food: 1
Service: 1
Used to order from Papa Johns all the time and ordered a cheese pizza this evening. We will never be ordering from there again. Absolutely disgusting. Not cooked long enough. It’s doughy and greasy. Not even edible.
I ordered what I thought was a pizza and bread sticks got the extra souce and pizza, had to call back to make a payment got pizza and souce no bread sticks and paid over $40 love there food but this will be the last time I order here again!!
Food: 3
Service: 1
Very rude manager & certain workers
Atmosphere: 1
Food: 1
Service: 1
Ordered from this location. Was unaware that they use door dash now. I will never order again. Food was delivered by a man covered in mud from head to toe. Boxes weren't sealed. What a sad image for Papa John's!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Kelly is phenomenal. ♥
Atmosphere: 5
Food: 5
Service: 5
A little disappointed in the taste. Not much sauce and not what I have had in the past. Won't be back for a while.
Atmosphere: 2
Food: 3
Service: 2
Ordered online. Ask for pepperoni and they delivered cheese. The workers was so rude and refused to make this right.
Food: 1
Service: 1
It was my first cheeseburger pizza, and I thought it was great! Parking is a little fubar, and the guy with weird squiggly hair had a shady look about him
Atmosphere: 2
Food: 5
Service: 3
Recommended dishes: Double Cheeseburger Pizza
My pizza was not good this time... something on it had to be bad.
Atmosphere: 4
Food: 3
Service: 4
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