This place is absolutely terrible. My daughter received a free milkshake from school and was so happy to go there to use it just to tell her she can’t use it and refused to let her get a milkshake. I asked to speak to the manager and she said she was part owner and you’re going to refuse a child a milkshake? Absolute trash. We will no longer be going back and will let others know the same.
Sue Little
I the burger was over cooked and very thin. Shake was good.
Food: 3
Service: 3
TSFan2022 Productions
I like going to Steak ‘n Shake, because it’s the best place to eat.
Atmosphere: 5
Food: 5
Service: 5
Shannon Vanderpool
The food has went way. Downhill here. Prices are still affordable but no more waitress at the table. They do clean up after you leave but you have to order at the counter and then find a seat when you find a seat. Your table is still dirty. You have to clean the table before you can even sit down. Our order was only about halfway right? And if we hadn't been in a little bit of a hurry I would have had them fix it. I feel sorry for this location. I don't see it being open much longer
Atmosphere: 2
Food: 4
Service: 3
Kelly Harbour
Went through the drive thru woman was rude and rushy. Ordered 2 kids shakes 1 regular. Kids shakes got smaller and price went up. The regular dreamsicle tasted how sunblock smells, I thought maybe just needed mixed up nope still tasted absolutely disgusting do not recommend this place or that nasty shake
Atmosphere: 1
Food: 1
Service: 1
Richie Scott
Food and Service was Great!
Atmosphere: 5
Food: 5
Service: 5
A E
I love the cowboy burger. I come here when I visit my Dad and brother in Ashland. The fries are awesome as well. Service is always quick
Atmosphere: 5
Food: 5
Service: 5
Brad Sanford
What happened to this place? I used to eat there years ago and was good. Now? Ugh The chili tasted like canned hormel chili. Awful. The hot dog I took a bite and left it. Nasty. Burger was decent but barely any meat.
Atmosphere: 3
Food: 1
Service: 3
Kristen Thomas
I ordered a kid meal because I do not eat much in one setting. The cashier asked if I had a child and because I do not he told me I could not order a kid meal. I then had to order a bigger meal than I needed and threw over half away.
Atmosphere: 3
Food: 2
Service: 1
Brandon Gerant
I went through the drive thru and to get me and my fiancé a meal. And I seen two hungry people and I got them a meal and a drinks and a shake. The person who took the order rang every thing separate and then was about to charge me more for the fries. But then manager called his GM and finally got 3 fries which I already asked for and paid more since she rang everything seperate. IF YOU GO TO THIS BE DEMANDING ABOUT A MEAL AND ITS NOT SEPERATE
The positive: the drive thru is always excellent, fresh food in a reasonable amount of time. However, this location should totally close the dining room and just do drive thru. We had a couple of bad experiences eating in the dining room when they had servers - no fault of the servers themselves, the restaurant just refused to staff for volume. Once we waited so long to be greeted that we went through the drive thru and just brought it inside, while the people who came in before us didn’t even have drinks yet. We tried it again tonight since it’s now order at the counter, but our three burgers and two hot dogs took nearly a half hour. Absolutely skip the dining room and just go through the drive thru and take it inside if you want to eat there.
Rex dummitt
Pretty much just another burger joint. Wasn't great Wasn't horrible
Food: 3
Service: 5
Tim W
We Love eating here. Food is delicious, especially the shakes!! We enjoy the style and feel of the restaurant.
Atmosphere: 5
Food: 5
Service: 5
Alissa Adkins
You have to order yourself. No longer serve you. You have to go up to counter and tell them what you wanted to drink. Menu has went downhill with very limited options!! I can not even believe how much it has changed!!!
This place is absolutely terrible. My daughter received a free milkshake from school and was so happy to go there to use it just to tell her she can’t use it and refused to let her get a milkshake. I asked to speak to the manager and she said she was part owner and you’re going to refuse a child a milkshake? Absolute trash. We will no longer be going back and will let others know the same.
I the burger was over cooked and very thin. Shake was good.
Food: 3
Service: 3
I like going to Steak ‘n Shake, because it’s the best place to eat.
Atmosphere: 5
Food: 5
Service: 5
The food has went way. Downhill here. Prices are still affordable but no more waitress at the table. They do clean up after you leave but you have to order at the counter and then find a seat when you find a seat. Your table is still dirty. You have to clean the table before you can even sit down. Our order was only about halfway right? And if we hadn't been in a little bit of a hurry I would have had them fix it. I feel sorry for this location. I don't see it being open much longer
Atmosphere: 2
Food: 4
Service: 3
Went through the drive thru woman was rude and rushy. Ordered 2 kids shakes 1 regular. Kids shakes got smaller and price went up. The regular dreamsicle tasted how sunblock smells, I thought maybe just needed mixed up nope still tasted absolutely disgusting do not recommend this place or that nasty shake
Atmosphere: 1
Food: 1
Service: 1
Food and Service was Great!
Atmosphere: 5
Food: 5
Service: 5
I love the cowboy burger. I come here when I visit my Dad and brother in Ashland. The fries are awesome as well. Service is always quick
Atmosphere: 5
Food: 5
Service: 5
What happened to this place? I used to eat there years ago and was good. Now? Ugh
The chili tasted like canned hormel chili. Awful. The hot dog I took a bite and left it. Nasty. Burger was decent but barely any meat.
Atmosphere: 3
Food: 1
Service: 3
I ordered a kid meal because I do not eat much in one setting. The cashier asked if I had a child and because I do not he told me I could not order a kid meal. I then had to order a bigger meal than I needed and threw over half away.
Atmosphere: 3
Food: 2
Service: 1
I went through the drive thru and to get me and my fiancé a meal. And I seen two hungry people and I got them a meal and a drinks and a shake. The person who took the order rang every thing separate and then was about to charge me more for the fries. But then manager called his GM and finally got 3 fries which I already asked for and paid more since she rang everything seperate. IF YOU GO TO THIS BE DEMANDING ABOUT A MEAL AND ITS NOT SEPERATE
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
The positive: the drive thru is always excellent, fresh food in a reasonable amount of time.
However, this location should totally close the dining room and just do drive thru. We had a couple of bad experiences eating in the dining room when they had servers - no fault of the servers themselves, the restaurant just refused to staff for volume. Once we waited so long to be greeted that we went through the drive thru and just brought it inside, while the people who came in before us didn’t even have drinks yet. We tried it again tonight since it’s now order at the counter, but our three burgers and two hot dogs took nearly a half hour. Absolutely skip the dining room and just go through the drive thru and take it inside if you want to eat there.
Pretty much just another burger joint. Wasn't great Wasn't horrible
Food: 3
Service: 5
We Love eating here. Food is delicious, especially the shakes!!
We enjoy the style and feel of the restaurant.
Atmosphere: 5
Food: 5
Service: 5
You have to order yourself. No longer serve you. You have to go up to counter and tell them what you wanted to drink. Menu has went downhill with very limited options!! I can not even believe how much it has changed!!!
Great service, quick, and very good
Atmosphere: 5
Food: 5
Service: 5
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