These poor ladies. So Short staffed. Busy taking orders. Only one cook. Ran out of roast beef. Filled all drive thru orders and neglected dining room orders. Stupidness on door has rewards offer but you can't use the app here. They tried hard but I recommend you go somewhere else.
Sandra Carter
The staff was pleasant and the food was fresh.
Atmosphere: 4
Food: 5
Service: 4
shelia Allen
Ordered a half pound roast beef and cheese and the angus cheese steak. And had to wait. The food was cold. The roast beef and cheese had no cheese on it and only gave me 2 packs of horsey sauce for 2 big sandwiches. Won’t be back
Atmosphere: 1
Food: 1
Service: 1
Hali Hazelwood
I placed a mobile pick up order and immediately went to pick it up. The fries were cold. The buns were burnt on my chicken sandwich.
Atmosphere: 4
Food: 2
Service: 4
Joshua Wilcox
Buns dry. Chicken tender dry.
Atmosphere: 5
Food: 2
Service: 3
Rick Ricketts
Great roast beef served fast by nice servers
Atmosphere: 5
Food: 5
Service: 5
Tara Reid
Lobby was dirty. French dip was microwaved instead of being made fresh, and the meat was watery
Atmosphere: 2
Food: 1
Service: 3
Brian Horrocks
I m from Brandenburg, Ky but was traveling thru Bardstown, Ky and i was craving a Rueben from Arbys, my go to, and potato cakes, so glad they are back to stay. So walked in to order and see they have a new ham n swiss sandwich, hmm, have to think on that one and ultimately ham n swiss won out, Rueben is always there. Very good taste, just wish 2 or 3 more slices of ham and it would have been as good as Hardees. Great working crew, polite, immediately greeted but didnt rush me, after all I had a difficult decision to make with the new sandwich . Restaurant was clean, organized. Bathroom also clean, well stocked. A+
The food was ok. We weren't overly impressed with the turkey, bacon ranch sandwich. The bread seemed dry and there wasn't much ranch. Curly fries were good and the staff were all friendly.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Roast Beef
Angie Norton
Arby's in Bardstown used to be one of my go to places for food, but their quality was been tanking first with the cheddar cheese and now this. Tonight I doordashed and got the chicken, bacon ranch sandwich, four mozz sticks and a chocolate shake. One half of the sandwich I had was stale! The mozz sticks were wet inside when I bit into one and the cheese was hard. And the shake tasted like old milk after the first drink or two. Arby's you can do better than this, I know you can. Go back to quality. This is completely disgusting!
Food: 1
Service: 1
Jack Harvey
The drive-thru recording is wrong it said it was closed but they were open so I had to drive to the window and take my order so if you go at night and you get a recording at the board saying they're closed you might want to just drive around to the window and you might just get your order taken
Food: 5
Service: 1
Nate Strings
Closes at 1am but no one is at drive thru at 11pm?
Atmosphere: 1
Food: 1
Service: 1
Kady Hawkins
Whoever is running this restaurant should be ashamed of themselves. We stopped by at 9pm to get food. Wanted to order inside but the lobby was already locked. So we went through the drive through. We were asked to pull up past the window and waited nearly 20 minutes for our food even though it was only 3 sandwiches and 4 orders of fries. Low and behold when we finally do get our food, one of our sandwiches is wrong. And then they expected us to get back in the drive through and wait another 20 minutes to get our food fixed. We just asked for a refund on our money back. But the lobby was locked which means the only customers they had were drive through and there is no reason for it to have taken that long. I know, I worked at Arby's for a year previously. It's pathetic that they can't even get a simple order right.
These poor ladies. So Short staffed. Busy taking orders. Only one cook. Ran out of roast beef. Filled all drive thru orders and neglected dining room orders. Stupidness on door has rewards offer but you can't use the app here. They tried hard but I recommend you go somewhere else.
The staff was pleasant and the food was fresh.
Atmosphere: 4
Food: 5
Service: 4
Ordered a half pound roast beef and cheese and the angus cheese steak. And had to wait. The food was cold. The roast beef and cheese had no cheese on it and only gave me 2 packs of horsey sauce for 2 big sandwiches. Won’t be back
Atmosphere: 1
Food: 1
Service: 1
I placed a mobile pick up order and immediately went to pick it up. The fries were cold. The buns were burnt on my chicken sandwich.
Atmosphere: 4
Food: 2
Service: 4
Buns dry. Chicken tender dry.
Atmosphere: 5
Food: 2
Service: 3
Great roast beef served fast by nice servers
Atmosphere: 5
Food: 5
Service: 5
Lobby was dirty. French dip was microwaved instead of being made fresh, and the meat was watery
Atmosphere: 2
Food: 1
Service: 3
I m from Brandenburg, Ky but was traveling thru Bardstown, Ky and i was craving a Rueben from Arbys, my go to, and potato cakes, so glad they are back to stay. So walked in to order and see they have a new ham n swiss sandwich, hmm, have to think on that one and ultimately ham n swiss won out, Rueben is always there. Very good taste, just wish 2 or 3 more slices of ham and it would have been as good as Hardees. Great working crew, polite, immediately greeted but didnt rush me, after all I had a difficult decision to make with the new sandwich . Restaurant was clean, organized. Bathroom also clean, well stocked. A+
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef, Reuben, Chicken Bacon \u0026 Swiss Sandwich, Loaded Curly Fries, Smokehouse Brisket, Double Roast Beef, Chicken Tenders, Classic Roast Beef, Half Pound Roast Beef, Crispy Chicken Sandwich, Greek Gyro, Creamy Mediterranean Chicken Wrap, Double Deluxe Burger, Roast Turkey \u0026 Swiss Wrap, Buffalo Chicken Slider, Double Big Cheesy Bacon Burger, Pizza Slider
I got sick after eating here.
Food: 1
Good service
Food: 4
Service: 4
Restaurantji Recommends
The food was ok. We weren't overly impressed with the turkey, bacon ranch sandwich. The bread seemed dry and there wasn't much ranch. Curly fries were good and the staff were all friendly.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Roast Beef
Arby's in Bardstown used to be one of my go to places for food, but their quality was been tanking first with the cheddar cheese and now this. Tonight I doordashed and got the chicken, bacon ranch sandwich, four mozz sticks and a chocolate shake. One half of the sandwich I had was stale! The mozz sticks were wet inside when I bit into one and the cheese was hard. And the shake tasted like old milk after the first drink or two. Arby's you can do better than this, I know you can. Go back to quality. This is completely disgusting!
Food: 1
Service: 1
The drive-thru recording is wrong it said it was closed but they were open so I had to drive to the window and take my order so if you go at night and you get a recording at the board saying they're closed you might want to just drive around to the window and you might just get your order taken
Food: 5
Service: 1
Closes at 1am but no one is at drive thru at 11pm?
Atmosphere: 1
Food: 1
Service: 1
Whoever is running this restaurant should be ashamed of themselves. We stopped by at 9pm to get food. Wanted to order inside but the lobby was already locked. So we went through the drive through. We were asked to pull up past the window and waited nearly 20 minutes for our food even though it was only 3 sandwiches and 4 orders of fries. Low and behold when we finally do get our food, one of our sandwiches is wrong. And then they expected us to get back in the drive through and wait another 20 minutes to get our food fixed. We just asked for a refund on our money back. But the lobby was locked which means the only customers they had were drive through and there is no reason for it to have taken that long. I know, I worked at Arby's for a year previously. It's pathetic that they can't even get a simple order right.
Atmosphere: 1
Food: 1
Service: 1
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