This location is the absolute worst. Service is horrible. I’ve waited over 20 min for an online order. Bardstown needs a new Starbucks.
LauraLou4you
Where to start… first off I do realize that working in the food service industry is not easy and people can be rude. This location is always very busy with only about two employees that know how to make drinks. The past few times I have visited, the person working the register is very incompetent. They have no idea of the names of the drinks offered so in turn don’t know how to ring up the drink. No fault of the employee but probably more training is needed. I am kind of annoyed that when I’m paying upwards of $5-$10 for a drink and little effort is put into make sure it’s made correctly. Two times I have ordered an iced drink with a Carmel lined cup only for it to come out hot. I politely let them know, not a big deal, but they just pour the hot drink into a cup with ice and pass it back to me. I definitely think more management and more training is needed at this location.
Jason Lofton
This Starbucks is inside a Kroger and ran by Kroger employees. They do the best the can but are in desperate need of more help. Typically, there is one maybe two workers and a line of people, not to mention app orders.
Atmosphere: 3
Food: 3
Service: 3
Murodbek Abrakhmatov
They will shot down service 30 minutes to 1 hour earlier, and apologize with smile like nothing is happened. This kind of starbucks location is not suppose to exist.
Service: 1
Deborah Hoeptner
Very poor customer service. Just waited 30 minutes for my coffee while staff stood around and chatted about pictures on their phones. Who is monitoring these people?
Atmosphere: 2
Food: 3
Service: 1
Deb Scholes
All the are so sweet and helpful. I’m upset that I can’t tip them. Most look like their high school girls in college girls they need the money and I want to that should be my
ellie norton
I went there and was refused service. I am black. The two white attendants refused to serve me, saying they were closed, despite not closing for another hour. The white man in front of me and the white woman behind me was served, and I watched the whole thing. The staff just looked at me and waited for me to leave. I’ve never felt so humiliated. I’ve lived in Kentucky for years and never experienced such racism.
Atmosphere: 1
Food: 1
Service: 1
Keanu Rabbit
Actual joke, I get there 15 min before closed and they say they are closed. The baristas are so slow even when they have plenty of people. Terrible service and drinks made wrong all the time.
Atmosphere: 1
Food: 1
Service: 1
Mary Phelps
Barista would not wait on the customers….she stated 45 min wait. Ordered online and it was ready on 5 minutes. This is not good customer service. 6/1/25….11am
Always an hour wait when I go here. I thought once they revamped it would be better but it’s worse.
itai_shef
Came up to the counter and was told it would be a little wait. No problem they had some people waiting in line. But after 15 minutes of standing and not being spoken to we realized they are taking more online order before batting and eye at us. There are 2 people working with absolutely no urgency while a bunch of people wait. Pretty disrespectful if you ask me to have people wait while you don’t even take their order and continue to make them wait longer as you take more online orders. Not sure who the two ladies are but they need to be spoken to. Was here on a Sunday
Atmosphere: 1
Food: 3
Service: 1
A Elizabeth
This Starbucks isn’t worth a damn. It’s rarely open, the baristas are terrible and it’s always a mess. Why doesn’t Bardstown have a stand alone Starbucks because this clearly isn’t working!
Atmosphere: 1
Food: 1
Service: 1
Jaiden Brown
Terrible terrible terrible. I can't express this enough, the baristas are rude, my drinks are always wrong and the wait just for a drink is ridiculous. Not only that but the place is disgusting. Never coming here again.
This location is the absolute worst. Service is horrible. I’ve waited over 20 min for an online order. Bardstown needs a new Starbucks.
Where to start… first off I do realize that working in the food service industry is not easy and people can be rude. This location is always very busy with only about two employees that know how to make drinks. The past few times I have visited, the person working the register is very incompetent. They have no idea of the names of the drinks offered so in turn don’t know how to ring up the drink. No fault of the employee but probably more training is needed. I am kind of annoyed that when I’m paying upwards of $5-$10 for a drink and little effort is put into make sure it’s made correctly. Two times I have ordered an iced drink with a Carmel lined cup only for it to come out hot. I politely let them know, not a big deal, but they just pour the hot drink into a cup with ice and pass it back to me. I definitely think more management and more training is needed at this location.
This Starbucks is inside a Kroger and ran by Kroger employees. They do the best the can but are in desperate need of more help. Typically, there is one maybe two workers and a line of people, not to mention app orders.
Atmosphere: 3
Food: 3
Service: 3
They will shot down service 30 minutes to 1 hour earlier, and apologize with smile like nothing is happened. This kind of starbucks location is not suppose to exist.
Service: 1
Very poor customer service. Just waited 30 minutes for my coffee while staff stood around and chatted about pictures on their phones. Who is monitoring these people?
Atmosphere: 2
Food: 3
Service: 1
All the are so sweet and helpful. I’m upset that I can’t tip them.
Most look like their high school girls in college girls they need the money and I want to that should be my
I went there and was refused service. I am black. The two white attendants refused to serve me, saying they were closed, despite not closing for another hour. The white man in front of me and the white woman behind me was served, and I watched the whole thing. The staff just looked at me and waited for me to leave. I’ve never felt so humiliated. I’ve lived in Kentucky for years and never experienced such racism.
Atmosphere: 1
Food: 1
Service: 1
Actual joke, I get there 15 min before closed and they say they are closed. The baristas are so slow even when they have plenty of people. Terrible service and drinks made wrong all the time.
Atmosphere: 1
Food: 1
Service: 1
Barista would not wait on the customers….she stated 45 min wait. Ordered online and it was ready on 5 minutes. This is not good customer service. 6/1/25….11am
Atmosphere: 3
Food: 3
Service: 1
Great service Great Coffee!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The seem like they weren't happy to be there
Service: 1
Always an hour wait when I go here. I thought once they revamped it would be better but it’s worse.
Came up to the counter and was told it would be a little wait. No problem they had some people waiting in line. But after 15 minutes of standing and not being spoken to we realized they are taking more online order before batting and eye at us. There are 2 people working with absolutely no urgency while a bunch of people wait. Pretty disrespectful if you ask me to have people wait while you don’t even take their order and continue to make them wait longer as you take more online orders. Not sure who the two ladies are but they need to be spoken to. Was here on a Sunday
Atmosphere: 1
Food: 3
Service: 1
This Starbucks isn’t worth a damn. It’s rarely open, the baristas are terrible and it’s always a mess. Why doesn’t Bardstown have a stand alone Starbucks because this clearly isn’t working!
Atmosphere: 1
Food: 1
Service: 1
Terrible terrible terrible. I can't express this enough, the baristas are rude, my drinks are always wrong and the wait just for a drink is ridiculous. Not only that but the place is disgusting. Never coming here again.
Atmosphere: 1
Food: 1
Service: 1
Loading...