Most horrible KFC ever. Ordered 16 piece, half original, half extra crispy. Got NOTHING but extra crispy. Supposed to get 8 biscuits, received ZERO. Gravy was more like brown water. Horrible
Atmosphere: 2
Food: 2
Service: 1
Craig B
The food was undercooked. Nothing says let's get some food poisoning like undercooked chicken breast. The service was fine. The cashier was very friendly. The restaurant was not very clean.
Atmosphere: 2
Food: 1
Service: 3
Austin
Never coming back worst service ever pathetic
Atmosphere: 1
Food: 1
Service: 1
Rough Creek Diggers
Been waiting on our order for 20 mins..!!
James
A pure joke
Atmosphere: 1
Food: 1
Service: 1
Elizabeth Builta
They always get my order wrong. The wait is always, always long. They can be quite rude while you're waiting for your wrong order and food. I won't go there again.
Atmosphere: 3
Food: 2
Service: 1
Evan Harwood
I just picked up a catering order and Shannon was so helpful. Five star customer service. Food was great. Shannon was amazing!!!
Lillian CT
Went in for a go go order at 8:05. left FINALLY with my wrong order at 8:37. Ordered a 3 piece original meal. I wanted mac n cheese for the sides. Two chicken breast (not a meal) and 2 extra biscuits. Finally got my food. 2 meals with 2 pieces of chicken. Got four sides, NONE of which was mac n cheese. (guess it was my fault for not checking the food until i got home) Then i was told the biscuits would be another 11 minutes after waiting for already 30 ish minutes. (several people had gone through the drive through and gotten biscuits) And on top of that two women where standing directly outside the door smoking cigarettes,A male worker was yelling profanities, and i didn’t get a refund for my biscuits. 35 dollars to only get a quarter of my meal.
Atmosphere: 1
Food: 1
Service: 1
Ali Al Najjar
The chicken has been sitting there for a long time and it's dark from the inside.And it smelled bad, the fries where so old I think they cooked it in the morning. And then served it during lunch. Also, the biscuits like a rock can eat them. And the corn tastes awful. I called the restaurant and they refused to do anything. The only thing they offered is to change the fries
So i placed a pick up order at 5:31 and arrived at the restaurant at about 5:45 where on the app it told me my order was ready. I walked inside and it took the workers 3 or 4 minutes before they acknowledged that I was standing at the register. I told them I was there to pick up and order and they just said ok. I continued to wait there for 20 minutes and finally asked what was taking so long and they told me they were waiting on the mac in cheese. At 6:07 I finally received my order. I took the food back to my work and then realized that they forgot the biscuits with my order. So I called the restaurant and let them know they forgot them and they told me that I would have to drive back to the restaurant to relieve them. In addition i opened my KFC bowl to find that the chicken was completely soggy and had been soaking in the gravy for the 40 minuites it took them to give me my food, and i had to throw most of the bowl away because it was gross. As I got back to the restaurant it again took them about 10 minutes to get 4 biscuits together!! This is absolutely un acceptable and I was very upset. There were other customers walking in the store furious because they were waiting on something and had no idea why and/or they forgot something with their order. I will not be returning to this location and hope something is done about this issue. There is no reason someone should have to wait 20 minutes for food and not know what they are waiting on. If I could possibly get some kind of refund or something that would be great because the kfc bowl was un edible due to the chicken being soaked in gravy for an extended period of time. Normally I dont leave reviews but this was completely unacceptable
Food: 1
Service: 1
Peter Bolton
If you go through the drive thru be prepared for them to tell you to pull to the side for 15 minutes although there’s no other cars in the lot
Atmosphere: 2
Food: 3
Service: 1
Samantha Rasmussen
I'm normally not a Karen about this kind of thing. I work in the restaurant business. I understand being short staffed and busy. It's not their fault that they're short staffed, but how they handle it is their fault. KFC Scottville Rd. I always go here, and I come here often, but this has NEVER happened. I'm usually the 1st to defend them, but after today, I see what everyone else's problem was. I placed a mobile order for KFC at 5:56pm. The app said that it would be ready in 20-30 minutes. I show up around 6:15 to be told that the ONLY thing that I was waiting on was the Mac n Cheese which would be 17 minutes. No biggie. I could wait 17 minutes. Around 630 comes around, and the lobby is fiing with customers. No one greets them. A family walked out because they waiting over 10 minutes to be ignored. I hear the back talk about Shaun's order and how I was waiting on Mac n Cheese. They then start yelling about drice thru times being under 5 minutes, meanwhile the lobby is waiting 30+ minutes for their food. I start getting a little upset around 650, an HOUR after I placed my order, 30 minutes after the app said it was ready. (To me, it seems like they took my order andngave it to the drice thru because they needed to keep the time under 5 minutes.) The lobby was filled with 4-5 other people waiting on their orders (Doordash and Uber) and I told them how at that point, it had been over an hour since I had ordered and 45 minutes after being told I'd be waiting 17 minutes. They hadnt greeted most of them, which is why I even said anything. Most of them were just standing, waiting to be helped. I FINALLY received my order at 7:15 - over an hour after the app said it was ready. They still forgot my 2 chicken tenders, so I had to go back up for those. They were dry, old, and tiny for costing $5. No apology for the wait. It wasn't worth the $50 we spent. It's the lack of communication that gets me.
Atmosphere: 1
Food: 1
Suzanna “Suzie” Keen
Although they were short staffed (as most places are) and despite a rude customer, the food was amazing biscuits were nice and soft. Mash potatoes and gravy were on point and chicken was hot and fresh. I definitely recommend this KFC to anyone.
Atmosphere: 5
Food: 5
Service: 5
Breanna Barber
Super disappointed. I ordered a Famous Bowl and they forgot the corn completely. They asked what kind of sauce we wanted, but didn’t give us any. The apple bites were cold too. Just felt like they didn’t care at all about the order.
Most horrible KFC ever. Ordered 16 piece, half original, half extra crispy. Got NOTHING but extra crispy. Supposed to get 8 biscuits, received ZERO. Gravy was more like brown water. Horrible
Atmosphere: 2
Food: 2
Service: 1
The food was undercooked. Nothing says let's get some food poisoning like undercooked chicken breast. The service was fine. The cashier was very friendly. The restaurant was not very clean.
Atmosphere: 2
Food: 1
Service: 3
Never coming back worst service ever pathetic
Atmosphere: 1
Food: 1
Service: 1
Been waiting on our order for 20 mins..!!
A pure joke
Atmosphere: 1
Food: 1
Service: 1
They always get my order wrong. The wait is always, always long. They can be quite rude while you're waiting for your wrong order and food. I won't go there again.
Atmosphere: 3
Food: 2
Service: 1
I just picked up a catering order and Shannon was so helpful. Five star customer service. Food was great. Shannon was amazing!!!
Went in for a go go order at 8:05. left FINALLY with my wrong order at 8:37. Ordered a 3 piece original meal. I wanted mac n cheese for the sides. Two chicken breast (not a meal) and 2 extra biscuits.
Finally got my food. 2 meals with 2 pieces of chicken. Got four sides, NONE of which was mac n cheese. (guess it was my fault for not checking the food until i got home) Then i was told the biscuits would be another 11 minutes after waiting for already 30 ish minutes. (several people had gone through the drive through and gotten biscuits) And on top of that two women where standing directly outside the door smoking cigarettes,A male worker was yelling profanities, and i didn’t get a refund for my biscuits. 35 dollars to only get a quarter of my meal.
Atmosphere: 1
Food: 1
Service: 1
The chicken has been sitting there for a long time and it's dark from the inside.And it smelled bad, the fries where so old I think they cooked it in the morning. And then served it during lunch.
Also, the biscuits like a rock can eat them.
And the corn tastes awful.
I called the restaurant and they refused to do anything.
The only thing they offered is to change the fries
Atmosphere: 1
Food: 1
Service: 1
Nice friendly service
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
So i placed a pick up order at 5:31 and arrived at the restaurant at about 5:45 where on the app it told me my order was ready. I walked inside and it took the workers 3 or 4 minutes before they acknowledged that I was standing at the register. I told them I was there to pick up and order and they just said ok. I continued to wait there for 20 minutes and finally asked what was taking so long and they told me they were waiting on the mac in cheese. At 6:07 I finally received my order. I took the food back to my work and then realized that they forgot the biscuits with my order. So I called the restaurant and let them know they forgot them and they told me that I would have to drive back to the restaurant to relieve them. In addition i opened my KFC bowl to find that the chicken was completely soggy and had been soaking in the gravy for the 40 minuites it took them to give me my food, and i had to throw most of the bowl away because it was gross. As I got back to the restaurant it again took them about 10 minutes to get 4 biscuits together!! This is absolutely un acceptable and I was very upset. There were other customers walking in the store furious because they were waiting on something and had no idea why and/or they forgot something with their order. I will not be returning to this location and hope something is done about this issue. There is no reason someone should have to wait 20 minutes for food and not know what they are waiting on. If I could possibly get some kind of refund or something that would be great because the kfc bowl was un edible due to the chicken being soaked in gravy for an extended period of time. Normally I dont leave reviews but this was completely unacceptable
Food: 1
Service: 1
If you go through the drive thru be prepared for them to tell you to pull to the side for 15 minutes although there’s no other cars in the lot
Atmosphere: 2
Food: 3
Service: 1
I'm normally not a Karen about this kind of thing. I work in the restaurant business. I understand being short staffed and busy. It's not their fault that they're short staffed, but how they handle it is their fault. KFC Scottville Rd. I always go here, and I come here often, but this has NEVER happened. I'm usually the 1st to defend them, but after today, I see what everyone else's problem was.
I placed a mobile order for KFC at 5:56pm. The app said that it would be ready in 20-30 minutes. I show up around 6:15 to be told that the ONLY thing that I was waiting on was the Mac n Cheese which would be 17 minutes. No biggie. I could wait 17 minutes.
Around 630 comes around, and the lobby is fiing with customers. No one greets them. A family walked out because they waiting over 10 minutes to be ignored. I hear the back talk about Shaun's order and how I was waiting on Mac n Cheese. They then start yelling about drice thru times being under 5 minutes, meanwhile the lobby is waiting 30+ minutes for their food. I start getting a little upset around 650, an HOUR after I placed my order, 30 minutes after the app said it was ready. (To me, it seems like they took my order andngave it to the drice thru because they needed to keep the time under 5 minutes.)
The lobby was filled with 4-5 other people waiting on their orders (Doordash and Uber) and I told them how at that point, it had been over an hour since I had ordered and 45 minutes after being told I'd be waiting 17 minutes. They hadnt greeted most of them, which is why I even said anything. Most of them were just standing, waiting to be helped.
I FINALLY received my order at 7:15 - over an hour after the app said it was ready. They still forgot my 2 chicken tenders, so I had to go back up for those. They were dry, old, and tiny for costing $5. No apology for the wait. It wasn't worth the $50 we spent. It's the lack of communication that gets me.
Atmosphere: 1
Food: 1
Although they were short staffed (as most places are) and despite a rude customer, the food was amazing biscuits were nice and soft. Mash potatoes and gravy were on point and chicken was hot and fresh. I definitely recommend this KFC to anyone.
Atmosphere: 5
Food: 5
Service: 5
Super disappointed. I ordered a Famous Bowl and they forgot the corn completely. They asked what kind of sauce we wanted, but didn’t give us any. The apple bites were cold too. Just felt like they didn’t care at all about the order.
Atmosphere: 1
Food: 1
Service: 1
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