Papa Johns Pizza

Excellent service.

I’ve been a loyal Papa John’s customer since I was a kid, and I’ve always preferred them over the competition—but they’ve officially lost a customer. I was in the process of placing an order when I hit a frustrating roadblock: the subtotal paid with Papa Dough no longer counts toward the delivery minimum. Because of this, the order I was trying to place is now sitting in my cart while I order from Domino’s instead.

Between the rising delivery fees, restrictive policies like this one, and the short expiration times on Papa Dough, it feels like Papa John’s has stopped valuing its loyal customers. What used to be my go-to choice has become too frustrating to bother with. It’s disappointing to see a company I’ve supported for so long lose sight of what made them great in the first place.

Atmosphere: 2

Food: 4

Service: 1

Recommended dishes: Pepperoni Pizza

it’s so bad I want to give you a zero, but that’s not possible, so I give you a one :/

Atmosphere: 1

Food: 1

Service: 1

Before I start this review let me be very clear in saying Papa Johns is my favorite pizza chain and we eat at Papa Johns restaraunts often. However, we will NEVER order from this location again. My wife and I were working and ordered Papa bowls to enjoy for our dinner. Now, normally, when we receive our Papa bowls they are somewhere between 1/4 and 1/2 way full and have plenty meat and cheese. The ones we ordered from this location had bare spots where you could still see the bottom of the bowl. When we called to complain we were told "we do things by the book here we use exactly what is called for by the company and I'd other locations are doing it differently that's on them" They offered to replace them but told us they would be the exact same. It's at this point I wish I had taken pictures of them for this review. If you are ordering anything from Papa Johns in Bowling Green KY AVOID the store on Russellville Rd and do not do delivery on their side of town or you WILL be disappointed. If you want a good Papa Johns pizza go across town to the location at 390 US 31W bypass. Trust me they take better care of their customers and have a much better quality of work. I would give this location a 0 out of 5 stars if it would let me.

Atmosphere: 1

Food: 1

Service: 1

Looks like the pizza went for a ride.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Pepperoni Pizza

Great

Atmosphere: 5

Food: 5

Service: 5

Great pizza great value great service

Atmosphere: 5

Food: 5

Service: 5

Just want to give a shout out to the staff working last night (11/4), especially the manager - I think his name was Fredrick? They were extremely busy and had a few very large orders for WKU. They worked well under pressure and got orders out in a timely manner. I was missing an item on my order and the manager offered to double it but I didn’t have time to wait. I told him it wasn’t a problem at all, he could just refund the item or replace it at a later date. He then offered to replace it next time along with our entire meal. Absolutely amazing customer service and you don’t see that often! Keep up the great work!

Food: 5

Service: 5

Pretty good pizza but lousy service when you place an order inside

Atmosphere: 3

Food: 4

Service: 3

Wonderful lady working the register!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pepperoni Pizza

I forgot to leave a review when I ordered last week. Our pizza was on point. We had 2 xl pizzas, garlic bread sticks, and some cinnamon pull aparts. Everything was good. No complaints here. My husband never wants papa johns, but I told him "better ingredients, better pizza." Will order again. Thank yall!

Atmosphere: 5

Food: 5

Service: 5

I forgot to leave a review when I ordered last week. Our pizza was on point. We had 2 xl pizzas, garlic bread sticks, and some cinnamon pull aparts. Everything was good. No complaints here. My husband never wants papa johns, but I told him "better ingredients, better pizza." Will order again. Thank yall!

Atmosphere: 5

Food: 5

Service: 5

I ordered a Works pizza with light sauce, no sausage, and came home with a vegetarian pizza.?? Today’s restaurant workforce can’t even make a pizza on a Wednesday night!

Atmosphere: 1

Food: 1

Service: 1

Ordered 2 pizzas and they got here fast. Unfortunately one looked like it went thru the washer and then had to wait 50 mins for a replacement. With at least the replacement looked like a

Atmosphere: 3

Food: 3

Service: 3

Delivery was on time. Accurate. Hot and fresh. Ryan was the driver. He said, "Sorry it took so long." Delivery was well within the quoted time! No complaints.Also out of all the pizza place wings I've had (Domino's and Pizza Hut & Papa Johns) these were the best. Very tender, juicy and saucy!

Food: 5

Service: 5