I was given a fabulous cake that made me go check out other goods. I was lost, no prices, few labels, no instructions for number taker or how to get a number???? When I asked they were snappy, so I just left. I just stood there lost and disrespected
Atmosphere: 2
Food: 5
Service: 1
M W
I went in for the very first time, and was very disappointed in the lack of customer service and friendliness.
I don’t expect to ever strike up a conversation with employees, but a friendly greeting would be nice. The person who helped me wasn’t very friendly either, seemed to be bothered by the fact that they had to help me. Coldest transaction ever!
Everything I purchased was good, but I will not be supporting this bakery again.
Atmosphere: 1
Food: 4
Service: 1
tammy Miller
The young girl that waited on me was awesome I even tried prune cake this stuff was so good!
Atmosphere: 5
Food: 5
Service: 5
C C
Lead time to ship cookies is 7 days, not 2 plan accordingly
John Stevenson
I have found Riley's quality to be hot and cold. While I have received excellent quality products, that just changed. I ordered a birthday cake for my daughter last Wednesday. They said that I could pick it up after 4:00 on Friday. That was great being Saturday was the birthday and the cake would be fresh. I called at 8:00am on Friday to make a slight change to the decorations, only to find that the cake was already finished. Not so fresh after all. When I picked it up the decorations were beautiful. We cut the cake on Saturday morning and the cake was TERRIBLE! It had been over-baked and was very, very dry. We ended up tossing the cake. I guess that they will decorate anything!
Atmosphere: 4
Food: 1
Service: 4
leah barnes
Wonderful a delicious time capsule
Atmosphere: 5
Food: 5
Service: 5
shenica bailey
DID NOT APPRECIATE STANDING IN LINE BEING IGNORED ONLY FOR THE WORKER TO ACKNOWLEDGE THE CUSTOMER BEHIND ME. VERY UNPROFESSIONAL WORKER-JENNIFER
Service: 1
deborah boocher
I can describe in one word….,DELICIOUS 😋
Atmosphere: 5
Food: 5
Service: 5
Julie Richardson
Bought a cake for my husband for his birthday.He absolutely adores and loves their cakes. And their peanut butter cookies are as good as I make them so that is amazing.
Atmosphere: 5
Food: 5
Service: 5
Natalynne A
I love this place! My husband is obsessed with the tea cookies!
I bought my husband a strawberry cake for his birthday. After servicing half of it, we had to throw away the rest because it was so DRY!
Atmosphere: 5
Food: 1
Service: 5
jaren c
The ladies here are awesome! There’s a young lady with glasses who consistently helps me who excels in customer service! Great service and great tastes.
Atmosphere: 5
Food: 5
Service: 5
Tabatha Clemons
I traveled from NKY to Bowling Green for a work event. I was tasked with bringing desserts for 60 people attending our event. Riley's Bakery went above and beyond to make sure our desserts were perfect! Bailey has excellent customer service and I can't wait to work with them again in the future!
Melinda S Norvell
The Tea Cookies are my all time favorite! They are soft, buttery, and have the perfect amount of icing on top. We also had a chicken salad sandwich and pimento cheese sandwich. The bread was soft and fresh and the chicken salad and pimento cheese were delicious!
I was given a fabulous cake that made me go check out other goods. I was lost, no prices, few labels, no instructions for number taker or how to get a number???? When I asked they were snappy, so I just left. I just stood there lost and disrespected
Atmosphere: 2
Food: 5
Service: 1
I went in for the very first time, and was very disappointed in the lack of customer service and friendliness.
I don’t expect to ever strike up a conversation with employees, but a friendly greeting would be nice. The person who helped me wasn’t very friendly either, seemed to be bothered by the fact that they had to help me. Coldest transaction ever!
Everything I purchased was good, but I will not be supporting this bakery again.
Atmosphere: 1
Food: 4
Service: 1
The young girl that waited on me was awesome I even tried prune cake this stuff was so good!
Atmosphere: 5
Food: 5
Service: 5
Lead time to ship cookies is 7 days, not 2 plan accordingly
I have found Riley's quality to be hot and cold. While I have received excellent quality products, that just changed. I ordered a birthday cake for my daughter last Wednesday. They said that I could pick it up after 4:00 on Friday. That was great being Saturday was the birthday and the cake would be fresh. I called at 8:00am on Friday to make a slight change to the decorations, only to find that the cake was already finished. Not so fresh after all. When I picked it up the decorations were beautiful. We cut the cake on Saturday morning and the cake was TERRIBLE! It had been over-baked and was very, very dry. We ended up tossing the cake. I guess that they will decorate anything!
Atmosphere: 4
Food: 1
Service: 4
Wonderful a delicious time capsule
Atmosphere: 5
Food: 5
Service: 5
DID NOT APPRECIATE STANDING IN LINE BEING IGNORED ONLY FOR THE WORKER TO ACKNOWLEDGE THE CUSTOMER BEHIND ME. VERY UNPROFESSIONAL WORKER-JENNIFER
Service: 1
I can describe in one word….,DELICIOUS 😋
Atmosphere: 5
Food: 5
Service: 5
Bought a cake for my husband for his birthday.He absolutely adores and loves their cakes. And their peanut butter cookies are as good as I make them so that is amazing.
Atmosphere: 5
Food: 5
Service: 5
I love this place! My husband is obsessed with the tea cookies!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I bought my husband a strawberry cake for his birthday. After servicing half of it, we had to throw away the rest because it was so DRY!
Atmosphere: 5
Food: 1
Service: 5
The ladies here are awesome! There’s a young lady with glasses who consistently helps me who excels in customer service! Great service and great tastes.
Atmosphere: 5
Food: 5
Service: 5
I traveled from NKY to Bowling Green for a work event. I was tasked with bringing desserts for 60 people attending our event. Riley's Bakery went above and beyond to make sure our desserts were perfect! Bailey has excellent customer service and I can't wait to work with them again in the future!
The Tea Cookies are my all time favorite! They are soft, buttery, and have the perfect amount of icing on top. We also had a chicken salad sandwich and pimento cheese sandwich. The bread was soft and fresh and the chicken salad and pimento cheese were delicious!
Always on point!
Loading...