Food was okay, but pretty overpriced for non-hibachi menu. Nothing stellar. Service was fine, but atmosphere was a bit hectic (even for a hibachi setting)
Atmosphere: 2
Food: 2
Service: 4
84Child
Horrible horrible horrible! The incompetence is second to none! This is this 3rd time I’ve ordered sushi and pay for extra wasabi and DIDN’T receive what I paid for! I called and spoke with a manager and the disregarded my concerns each time. Ridiculous service
Ellie A.
Disappointing takeout experience. We ordered two appetizers and a hibachi meal and got home to find one app missing. Bag was stapled closed which deterred us from checking the contents when we picked it up, but that was our mistake. We had a toddler to feed so we didn't have time to return to the restaurant to remedy the situation. The salad also contained 1/3 lettuce that was rusty.
Lori Powers Slaughter
Excellent dining experience! We have been patrons of Shogun since they first came to BG! Thank you Ronnie for all of your hard work and customer service!
Robert Tyson
The food was delicious and over-the-top plentiful. I'm fat and was full before I was even 1/4 done (leftovers!!). Service started off slightly rocky but quickly improved.$64 + gratuity for 2 people. Dinner for 2 w/ filet & chicken, plus 2 drinks. Not bad at all in my book.The older gentleman in the apron at the podium was great to watch. His natural energy is unparalleled! We will absolutely be back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hibachi Combo
wanda nevins
The food was good as always, our chef did not interact with us. The chef at the next table was excellent. He interacted with the customers. Our waitress was great.
Atmosphere: 5
Food: 5
Service: 3
Kristian Mcclerkin
Jonmakyla was a wonderful server! Thank
Atmosphere: 4
Food: 4
Service: 4
Brent Wimpee
Enjoyed a good lunch with family.Food was well prepared and very good.
Atmosphere: 5
Food: 5
Service: 5
Amanda Gaddis
Took my son out for his birthday. 18% gratuity was added to our check for a family of 4. The chef ask whose birthday it was, but they never came out and sang or even acknowledged it was his birthday. No interaction at all by the chef. Cooked the meal and left. When asking about the gratuity, we were told she could “ask the manager” if it could be taken off, but it wasn’t.
Zack Gaddis
18% gratuity on the hibachi side with only 4 people on my check and only 3 of them ate. look at those checks people. ridiculous.
Seared Ahi tuna for appetizer- it was seared, but not hot- so I don't know when it was seared, maybe Tuesday, maybe Friday.I was excited when I saw the menu, but disappointed with the food.For the premium price they are asking, I'll go to the mall and save a few bucks. I won't be back.
Atmosphere: 4
Food: 2
Service: 3
Michael Pope
Absolutely terrible quality, every single time. I just paid $45 to have 2 fried rice bowls delivered. One of my bowls only had 1 piece of steak and 2 pieces of unseasoned chicken. The store wanted to argue and refused to make it right, as nice as i was. At first they agreed to remake it for me if i drove to the store, but for some reason decided not to follow through with their promise. This store is ripping people off and not giving them what they pay for, not to mention the meat doesnt even have salt on it. 0/10, worst experience ever. Will not be back. The guy i talked to on the phone was named justin, he has an attitude. The managers name is ricky, and he doesnt care about customers or the quality of the food being served.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hibachi Combo, Bowling Green
Luke Ramsey
The food was amazing! The chefs are great too! It's cool watching them fix your food in front of you; they also add in some tricks they do! It's a bit pricey, but you pay for what you get.I would recommend the Teriyaki Chicken.
Atmosphere: 5
Food: 5
Service: 5
Michael P.
Absolutely terrible quality, every single time. I just paid $45 to have 2 fried rice bowls delivered. One of my bowls only had 1 piece of steak and 2 pieces of unseasoned chicken. The store wanted to argue and refused to make it right, as nice as i was. At first they agreed to remake it for me if i drove to the store, but for some reason decided not to follow through with their promise. This store is ripping people off and not giving them what they pay for, not to mention the meat doesnt even have salt on it. 0/10, worst experience ever. Will not be back. The guy i talked to on the phone was named justin, he has an attitude. The managers name is ricky, and he doesnt care about customers or the quality of the food being served.
David T.
This used to be about a 4 star, but over the years this place has severely deteriorated in quality. Just got done ordering a Miso Ramen + chicken. $14, but it used to be $10 recently and the chicken is an added item now. Also, the ramen tasted like bagged maruchan. Very poor-quality ramen, soggy, and tasted like bag ramen after it sat around for a while. Their staple has stay consistent through the years at least. The hibachi chicken and steak hit par, but nothing memorable. The hibachi noodles are nice, and so is the rice. Also, I'm giving it two stars cause of how problematic it is to order through their website. The entire menu isn't there, you can't order just a chicken hibachi or just a steak option. Prices aren't updated. The UI is bugged and I have to reload the entire page and navigate through it. Then when I tried to call them, they never picked up and voicemail wasn't set up. Had to walk in and place my order and wait. I shouldn't have to go through a third-party app like DoorDash or ubereats to get a meal. There should always be an option to order through the phone or online. For what they charge for food, is based on the live entertainment aspect. It isn't worth the price they are charging for it. Would consider only sticking to the staple of the restaurant. Hibachi. Everything else is done poorly, but the alcoholic drinks do good drowing the taste of everything else.
Food was okay, but pretty overpriced for non-hibachi menu. Nothing stellar. Service was fine, but atmosphere was a bit hectic (even for a hibachi setting)
Atmosphere: 2
Food: 2
Service: 4
Horrible horrible horrible! The incompetence is second to none! This is this 3rd time I’ve ordered sushi and pay for extra wasabi and DIDN’T receive what I paid for! I called and spoke with a manager and the disregarded my concerns each time. Ridiculous service
Disappointing takeout experience. We ordered two appetizers and a hibachi meal and got home to find one app missing. Bag was stapled closed which deterred us from checking the contents when we picked it up, but that was our mistake. We had a toddler to feed so we didn't have time to return to the restaurant to remedy the situation. The salad also contained 1/3 lettuce that was rusty.
Excellent dining experience! We have been patrons of Shogun since they first came to BG! Thank you Ronnie for all of your hard work and customer service!
The food was delicious and over-the-top plentiful. I'm fat and was full before I was even 1/4 done (leftovers!!). Service started off slightly rocky but quickly improved.$64 + gratuity for 2 people. Dinner for 2 w/ filet & chicken, plus 2 drinks. Not bad at all in my book.The older gentleman in the apron at the podium was great to watch. His natural energy is unparalleled! We will absolutely be back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hibachi Combo
The food was good as always, our chef did not interact with us. The chef at the next table was excellent. He interacted with the customers. Our waitress was great.
Atmosphere: 5
Food: 5
Service: 3
Jonmakyla was a wonderful server! Thank
Atmosphere: 4
Food: 4
Service: 4
Enjoyed a good lunch with family.Food was well prepared and very good.
Atmosphere: 5
Food: 5
Service: 5
Took my son out for his birthday. 18% gratuity was added to our check for a family of 4. The chef ask whose birthday it was, but they never came out and sang or even acknowledged it was his birthday. No interaction at all by the chef. Cooked the meal and left. When asking about the gratuity, we were told she could “ask the manager” if it could be taken off, but it wasn’t.
18% gratuity on the hibachi side with only 4 people on my check and only 3 of them ate. look at those checks people. ridiculous.
Restaurantji Recommends
Seared Ahi tuna for appetizer- it was seared, but not hot- so I don't know when it was seared, maybe Tuesday, maybe Friday.I was excited when I saw the menu, but disappointed with the food.For the premium price they are asking, I'll go to the mall and save a few bucks. I won't be back.
Atmosphere: 4
Food: 2
Service: 3
Absolutely terrible quality, every single time. I just paid $45 to have 2 fried rice bowls delivered. One of my bowls only had 1 piece of steak and 2 pieces of unseasoned chicken. The store wanted to argue and refused to make it right, as nice as i was. At first they agreed to remake it for me if i drove to the store, but for some reason decided not to follow through with their promise. This store is ripping people off and not giving them what they pay for, not to mention the meat doesnt even have salt on it. 0/10, worst experience ever. Will not be back. The guy i talked to on the phone was named justin, he has an attitude. The managers name is ricky, and he doesnt care about customers or the quality of the food being served.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hibachi Combo, Bowling Green
The food was amazing! The chefs are great too! It's cool watching them fix your food in front of you; they also add in some tricks they do! It's a bit pricey, but you pay for what you get.I would recommend the Teriyaki Chicken.
Atmosphere: 5
Food: 5
Service: 5
Absolutely terrible quality, every single time. I just paid $45 to have 2 fried rice bowls delivered. One of my bowls only had 1 piece of steak and 2 pieces of unseasoned chicken. The store wanted to argue and refused to make it right, as nice as i was. At first they agreed to remake it for me if i drove to the store, but for some reason decided not to follow through with their promise. This store is ripping people off and not giving them what they pay for, not to mention the meat doesnt even have salt on it. 0/10, worst experience ever. Will not be back. The guy i talked to on the phone was named justin, he has an attitude. The managers name is ricky, and he doesnt care about customers or the quality of the food being served.
This used to be about a 4 star, but over the years this place has severely deteriorated in quality. Just got done ordering a Miso Ramen + chicken. $14, but it used to be $10 recently and the chicken is an added item now. Also, the ramen tasted like bagged maruchan. Very poor-quality ramen, soggy, and tasted like bag ramen after it sat around for a while. Their staple has stay consistent through the years at least. The hibachi chicken and steak hit par, but nothing memorable. The hibachi noodles are nice, and so is the rice. Also, I'm giving it two stars cause of how problematic it is to order through their website. The entire menu isn't there, you can't order just a chicken hibachi or just a steak option. Prices aren't updated. The UI is bugged and I have to reload the entire page and navigate through it. Then when I tried to call them, they never picked up and voicemail wasn't set up. Had to walk in and place my order and wait. I shouldn't have to go through a third-party app like DoorDash or ubereats to get a meal. There should always be an option to order through the phone or online. For what they charge for food, is based on the live entertainment aspect. It isn't worth the price they are charging for it. Would consider only sticking to the staple of the restaurant. Hibachi. Everything else is done poorly, but the alcoholic drinks do good drowing the taste of everything else.