I regularly visit steak and shake a few times weekly and though highly of the place until I went there tonight (for the second time) to redeem a free milkshake (THAT I GOT FROM ORDERING FOOD). Anyways I wanted to add peanut butter and caramel drizzle to my shake but was treated very poorly and almost felt judged from the manager for redeeming a free milkshake. Steak and shake are the ones who make it possible to get the FREE milkshake so save your judgement for your own employer. I definitely wouldn't recommend steak and shake in the future and will definitely take my business elsewhere because of the way I was treated and judged. 2-19-2025 (7:20ish p.m)
Atmosphere: 1
Food: 5
Service: 1
N Pear
This place is a ripoff. While I didn't have to order from kiosk, I ordered ahead of time. I remember the times when you'd show up at a Steak 'n Shake and have friendly servers and it was busy and cheerful. This place was empty and impersonal. Fries were stingy with half of the bag filled. They were cold and limp, even with only driving less than a mile from our hotel to get food. Our no-bun kids meal didn't have the condiments requested. It was just meat and cheese and looked unappetizing. Junior shakes are a joke for the $2 classic and $2.60 specialty upcharge. I wish I had a better experience like I have had in the past. A lot has changed.
Atmosphere: 1
Food: 1
Service: 1
Brian Watson
Do napkins cost extra? Y’all definitely don’t put them in the bag for these greasy delicious burgers!
Atmosphere: 5
Food: 5
Service: 4
Amber Decker
The man working the drive thru today at noon was super nice and offered my dog a pup cup, Bruce (my dog) gave the service and the pup cup a rating of 10/10!
Atmosphere: 5
Food: 5
Service: 5
John Rhineburger
Only thing I dislike they use the same rag to wipe everyone on the tables off
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Single Steakburger with Cheese Combo
Derek Ostrom
Always great food and very friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger with Seasoned Fries
Jessica Gurnitz
My spouse and I go here at least once a week, and it's my favorite restaurant. Ash is really great every time we see him, and the food is always delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fingers
Carla Carr
Service wasn't bad neither was it spectacular. I really really wanted that egg night shake. Its rare for me to pay $5 and some change for 1 shake. And it was regular size. SMH
Katelin Woodward
Holy smokes.. way to expensive.. just for 1 person ordering ..$14-15.bucks!? Also, not even a meal. Just a chilli spaghetti , the nasty nasty Oreo blizzard.very disappointed ..loved it down north.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Oreo, Chili Mac
Ashley
No longer has table service...everything is self-serve from ordering at the kiosk to scanning receipt at the drink counter, to grabbing your food at the counter, to clearing your table...however, they still ask for tips while ordering? It's more like McDonald's anymore but with zero human interaction.
Not family friendly you have to order at a computer and you have to scan a ticket to get a drink ? what a joke I will not be back
Atmosphere: 1
Food: 2
Service: 1
george woody
Not a typical fast food burger
Atmosphere: 4
Food: 4
Service: 4
James Ely
Too much technology. No waitresses
Atmosphere: 4
Food: 5
Service: 4
Neil Woodward
Very quick service, reasonable prices and the food was excellent. It was my first time eating there and for the price it was definitely worth it. We will definitely be going back, and if you've never eaten there you need to check it out. And definitely try the chocolate shake !
Kid-friendliness: Seems like a retro hamburger place from a bygone era
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon 'N Cheese Steakburger
Dustin Owens
The restaurant is becoming more automated. Floors were sticky .. tables not wiped... You have to scan a code for the coke machine.. it's interesting
I regularly visit steak and shake a few times weekly and though highly of the place until I went there tonight (for the second time) to redeem a free milkshake (THAT I GOT FROM ORDERING FOOD). Anyways I wanted to add peanut butter and caramel drizzle to my shake but was treated very poorly and almost felt judged from the manager for redeeming a free milkshake. Steak and shake are the ones who make it possible to get the FREE milkshake so save your judgement for your own employer. I definitely wouldn't recommend steak and shake in the future and will definitely take my business elsewhere because of the way I was treated and judged. 2-19-2025 (7:20ish p.m)
Atmosphere: 1
Food: 5
Service: 1
This place is a ripoff. While I didn't have to order from kiosk, I ordered ahead of time. I remember the times when you'd show up at a Steak 'n Shake and have friendly servers and it was busy and cheerful. This place was empty and impersonal. Fries were stingy with half of the bag filled. They were cold and limp, even with only driving less than a mile from our hotel to get food. Our no-bun kids meal didn't have the condiments requested. It was just meat and cheese and looked unappetizing. Junior shakes are a joke for the $2 classic and $2.60 specialty upcharge. I wish I had a better experience like I have had in the past. A lot has changed.
Atmosphere: 1
Food: 1
Service: 1
Do napkins cost extra? Y’all definitely don’t put them in the bag for these greasy delicious burgers!
Atmosphere: 5
Food: 5
Service: 4
The man working the drive thru today at noon was super nice and offered my dog a pup cup, Bruce (my dog) gave the service and the pup cup a rating of 10/10!
Atmosphere: 5
Food: 5
Service: 5
Only thing I dislike they use the same rag to wipe everyone on the tables off
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Single Steakburger with Cheese Combo
Always great food and very friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger with Seasoned Fries
My spouse and I go here at least once a week, and it's my favorite restaurant. Ash is really great every time we see him, and the food is always delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fingers
Service wasn't bad neither was it spectacular. I really really wanted that egg night shake. Its rare for me to pay $5 and some change for 1 shake. And it was regular size. SMH
Holy smokes.. way to expensive.. just for 1 person ordering ..$14-15.bucks!? Also, not even a meal. Just a chilli spaghetti , the nasty nasty Oreo blizzard.very disappointed ..loved it down north.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Oreo, Chili Mac
No longer has table service...everything is self-serve from ordering at the kiosk to scanning receipt at the drink counter, to grabbing your food at the counter, to clearing your table...however, they still ask for tips while ordering? It's more like McDonald's anymore but with zero human interaction.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
Not family friendly you have to order at a computer and you have to scan a ticket to get a drink ? what a joke I will not be back
Atmosphere: 1
Food: 2
Service: 1
Not a typical fast food burger
Atmosphere: 4
Food: 4
Service: 4
Too much technology. No waitresses
Atmosphere: 4
Food: 5
Service: 4
Very quick service, reasonable prices and the food was excellent.
It was my first time eating there and for the price it was definitely worth it.
We will definitely be going back, and if you've never eaten there you need to check it out.
And definitely try the chocolate shake !
Kid-friendliness: Seems like a retro hamburger place from a bygone era
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon 'N Cheese Steakburger
The restaurant is becoming more automated. Floors were sticky .. tables not wiped... You have to scan a code for the coke machine.. it's interesting
Atmosphere: 2
Food: 4
Service: 2
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