I have tried to give this place second chances but every order I have gotten from there has something wrong with it. It’s either missing items, drinks are wrong, something’s missing or the employee’s make it seem like I am an inconvenience for even walking through their door.
Cole Renneker
Have been multiple times and have had issues with every order. Drink is missing flavor, missing cold foam, bagel minis are freezing cold… Ordered one caramel iced latte with bagel minis last time and there was one car in front of me yet the drink was missing caramel and the bagels were freezing, even after asking for them to be warmed up. Won’t be back
johnathan maggard
The doughnuts and munchkins where stale we didn't get the correct ones we ordered either. The drinks where okay. Tried this dunkin after a break due to a bad experience at a different one. Definitely don't think we will be back.
Jay P
Wish we could give 0 stars. The cashier at the window (high school age) was extremely rude to my fiancé when she told her that she hadn’t received her whole order (she ordered food and coffee and had only been handed her coffee without a straw). She literally said “well what else did you order?” in a super condescending tone and then after we said she had a bagel, the cashier said “well I’m not the making the food”. She then walked away. After pulling to the second window (which we did so we weren’t holding the line up; not at the direction of the girl who just upped and walked off) and waiting an additional five minutes, another worker (super nice) brought the one bagel we were waiting on. Terrible experience; will never go again.
Chris Goins
Twice ive ordered ahead for pickup, pay for food, and get to the window and dont even have what was ordered.
Atmosphere: 1
Food: 3
Service: 2
Mary Lou Kroger
Was at the drive thru and the woman on the speaker was so rude, no one else was in line and she wouldn't give me time to look at the menu, kept rushing me and asking me if she could help me in ordering, my son was with me, she kept getting on the speaker like six times, what happened to, take your time and let me know when you are ready to order, I got so frustrated I said never mind and she said don't ever come back, has the nerve to tell me that there is a time limit in the drive thru,lol , I went to the next one in Alexandria Kentucky, had no problem there, will never ever go to this location again!!
Atmosphere: 1
Food: 1
Service: 1
Richard Weiner
Great place for fresh donuts and coffee.
Atmosphere: 5
Food: 5
Service: 5
dallyass1
This location can’t even get an order right. I went thru drive thru and ordered almond spiced coffee 4 sweet n lows. Once received realized it was containing pumpkin. So I went back thru and asked for no pumpkin. What I received back was no sweet n low pond water.. this location sucks
Atmosphere: 1
Food: 1
Service: 2
Lyric Byrd
I try and try to give this place a chance but I’m tired of wasting my money. I came through to get the hot honey wraps. I ordered NO EGG due to an ALLERGY and of course, egg is still put on the wraps. Luckily I didn’t bite into it right away. This isn’t the first time this is happened and I will not be coming back. It’s an absolute joke.
Atmosphere: 1
Food: 1
Service: 1
Katie Monroe
I come to this location at least 3-4 times a week and they are always so nice! I’ve had a few times where they don’t make my drinks/ food correctly but every times it’s happened the manager calls and always makes it right. I love this location and I’ll make the extra 10 minute drive just to go to this location! Super clean also.
Never has what we ask for. 9 times out of 10 they are slow.
Atmosphere: 2
Food: 1
Service: 3
Laura Mcintosh
I love my d u n k i n the service is awesome the one that I go to as soon as I pull up they already know my order I stop every morning on my way to work. The staff is always Pleasant personable have a smile on your face and say have a great day. My coffee is always made exactly the way I want it love it would tell everyone to go to Dunkin' Donuts.
Atmosphere: 5
Food: 5
Service: 5
Kenneth
I just went through Dunkin Donuts in Cold Spring. And they refused to accept my cash. The woman claimed she did not have enough cash in the register to make change. I asked for the manager ,she told me she was the manager and that I needed to leave. I Go through here 3 to 4 times a week and order the same thing. And pay with 20s and 50s all the time. And there's never a problem. After leaving there, I went to Kroger and was approached in the parking lot. By someone that said they were inside Duncan, When I was refused service. This woman told me that as I was pulling away. The manager looked at 1 of her employees and told them she wasn't waiting on anyone. Wearing a shirt like I had on. My shirt has an American Flag on it and starts with, we the people.
Service: 1
Andrew Glick
I was treated Rudely for ordering 9 latte’s. I was told I had to come inside for that and it would be a longer wait than normal. She’s said 3 times it would take extra long, Even though it only took exactly 5 minutes. “As expected” I felt like she was trying to get me to leave. The person treating me Rude was also the only person out of uniform. This shows a lot of how much she cares for her employment. Hopefully this message is seen by a manager and correct of action is taken. I typically enjoy stopping here to pickup my employees appreciation. I can’t stand seeing good businesses damaged by 1 person that can’t manage themselves let alone others.
Atmosphere: 1
Food: 5
Service: 1
Brother Man
Just went through the drive through, ordered two ice coffees. Had all the flavor details in the mobile order, the coffee tasted like most of what I ordered was left out. When I was handed my order the associate actually told me they didn't put some of the items in the order and acted as if she was going to hand it out incomplete if I didn't say anything.
I have tried to give this place second chances but every order I have gotten from there has something wrong with it. It’s either missing items, drinks are wrong, something’s missing or the employee’s make it seem like I am an inconvenience for even walking through their door.
Have been multiple times and have had issues with every order. Drink is missing flavor, missing cold foam, bagel minis are freezing cold… Ordered one caramel iced latte with bagel minis last time and there was one car in front of me yet the drink was missing caramel and the bagels were freezing, even after asking for them to be warmed up. Won’t be back
The doughnuts and munchkins where stale we didn't get the correct ones we ordered either. The drinks where okay. Tried this dunkin after a break due to a bad experience at a different one. Definitely don't think we will be back.
Wish we could give 0 stars. The cashier at the window (high school age) was extremely rude to my fiancé when she told her that she hadn’t received her whole order (she ordered food and coffee and had only been handed her coffee without a straw). She literally said “well what else did you order?” in a super condescending tone and then after we said she had a bagel, the cashier said “well I’m not the making the food”. She then walked away. After pulling to the second window (which we did so we weren’t holding the line up; not at the direction of the girl who just upped and walked off) and waiting an additional five minutes, another worker (super nice) brought the one bagel we were waiting on. Terrible experience; will never go again.
Twice ive ordered ahead for pickup, pay for food, and get to the window and dont even have what was ordered.
Atmosphere: 1
Food: 3
Service: 2
Was at the drive thru and the woman on the speaker was so rude, no one else was in line and she wouldn't give me time to look at the menu, kept rushing me and asking me if she could help me in ordering, my son was with me, she kept getting on the speaker like six times, what happened to, take your time and let me know when you are ready to order, I got so frustrated I said never mind and she said don't ever come back, has the nerve to tell me that there is a time limit in the drive thru,lol , I went to the next one in Alexandria Kentucky, had no problem there, will never ever go to this location again!!
Atmosphere: 1
Food: 1
Service: 1
Great place for fresh donuts and coffee.
Atmosphere: 5
Food: 5
Service: 5
This location can’t even get an order right. I went thru drive thru and ordered almond spiced coffee 4 sweet n lows. Once received realized it was containing pumpkin. So I went back thru and asked for no pumpkin. What I received back was no sweet n low pond water.. this location sucks
Atmosphere: 1
Food: 1
Service: 2
I try and try to give this place a chance but I’m tired of wasting my money. I came through to get the hot honey wraps. I ordered NO EGG due to an ALLERGY and of course, egg is still put on the wraps. Luckily I didn’t bite into it right away. This isn’t the first time this is happened and I will not be coming back. It’s an absolute joke.
Atmosphere: 1
Food: 1
Service: 1
I come to this location at least 3-4 times a week and they are always so nice! I’ve had a few times where they don’t make my drinks/ food correctly but every times it’s happened the manager calls and always makes it right. I love this location and I’ll make the extra 10 minute drive just to go to this location! Super clean also.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Never has what we ask for. 9 times out of 10 they are slow.
Atmosphere: 2
Food: 1
Service: 3
I love my d u n k i n the service is awesome the one that I go to as soon as I pull up they already know my order I stop every morning on my way to work. The staff is always Pleasant personable have a smile on your face and say have a great day. My coffee is always made exactly the way I want it love it would tell everyone to go to Dunkin' Donuts.
Atmosphere: 5
Food: 5
Service: 5
I just went through Dunkin Donuts in Cold Spring. And they refused to accept my cash. The woman claimed she did not have enough cash in the register to make change. I asked for the manager ,she told me she was the manager and that I needed to leave. I Go through here 3 to 4 times a week and order the same thing. And pay with 20s and 50s all the time. And there's never a problem. After leaving there, I went to Kroger and was approached in the parking lot. By someone that said they were inside Duncan, When I was refused service. This woman told me that as I was pulling away. The manager looked at 1 of her employees and told them she wasn't waiting on anyone. Wearing a shirt like I had on. My shirt has an American Flag on it and starts with, we the people.
Service: 1
I was treated Rudely for ordering 9 latte’s. I was told I had to come inside for that and it would be a longer wait than normal. She’s said 3 times it would take extra long, Even though it only took exactly 5 minutes. “As expected” I felt like she was trying to get me to leave. The person treating me Rude was also the only person out of uniform. This shows a lot of how much she cares for her employment. Hopefully this message is seen by a manager and correct of action is taken. I typically enjoy stopping here to pickup my employees appreciation. I can’t stand seeing good businesses damaged by 1 person that can’t manage themselves let alone others.
Atmosphere: 1
Food: 5
Service: 1
Just went through the drive through, ordered two ice coffees. Had all the flavor details in the mobile order, the coffee tasted like most of what I ordered was left out. When I was handed my order the associate actually told me they didn't put some of the items in the order and acted as if she was going to hand it out incomplete if I didn't say anything.
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