Slow service. But that’s fine if I were to receive fresh hot food. But to wait forever and get half cold and half hot food is terrible. Also, the side service window isn’t used, they just slide the entire door over and leave it open… that is unsanitary! And I’m sure it would be a major concern for inspections… bugs, rodents, and honestly very unsafe for cash/employee safety (anyone could enter that door) Also, employees completely out of uniform; pajama pants, band t shirts, no hat/hair nets.
KL CB
The best belly bombs in town!
Billy Doane
35 min drive through time all white castle are so slow it's very disappointing because I love the food. I keep saying I'm never going back but keep giving them another chance thinking they might have changed. This it for me.
Jeff Alexander
Absolutely disgusting. Everyone standing around hanging out and the dining room is straight nasty. No White Castle is not known for being clean but this was straight disgusting! Especially when people are being paid to hang out. Get your shit together. Won't be back to this location. Nastiest restaurant i think I've ever been in. White Castle should close this location or find new management for it. Totally unacceptable.
Patricia Holmes
Food was fresh and the workers nice and the wait time was not bad
Chris Pack
Went there late night. The night crew was very kind and made fresh great food. This team should make the company feel proud. Only thing I have bad is the inside looks like it hasn't been updated since it was built.
Don Ball
The employees here are very nice and helpful and they make sure that you enjoy your food.
Roland “Gene” Bennett
There was no ice. No one said anything till we got to the window. It's 9 am I ordered three sausage breakfast sliders they asked if I wanted the egg and cheese. I was a little confused but said yes. I get home there is only cheese. If you didn't have eggs just say so if you don't have ice just say so when I am ordering. Don't charge me for things I'm not even getting. Honestly this location has been on a downhill trend for a while this is just the last straw for me.
Update: service here hasn't gotten any better as of 1/18/25 just got home food is Luke warm. Either was made hours ago and served to me at 7 pm or were thrown in A microwave and passed out the window. For the prices and portions thet should be able to make this when ordered. Honestly just not worth trying to go back here.
I ordered online and drove to the Cold Spring, KY location only to be told they didn’t get my order. The manager tells me that if I don’t order through the WC app then they don’t get them. The other online apps don’t work with the White Castle system??? Although I had paid for the food. The young, entitled, snotty, lazy, and careless manager was named Shayla. She seemed pretty clueless about what was going on and really didn’t care about me, the customer at all. I had to go through the online app and get a full refund. This will be the last time I ever try to eat at this nasty grease bucket of an establishment. It’s no wonder their busiest hours are after every other option is closed.
Slow service. But that’s fine if I were to receive fresh hot food. But to wait forever and get half cold and half hot food is terrible. Also, the side service window isn’t used, they just slide the entire door over and leave it open… that is unsanitary! And I’m sure it would be a major concern for inspections… bugs, rodents, and honestly very unsafe for cash/employee safety (anyone could enter that door) Also, employees completely out of uniform; pajama pants, band t shirts, no hat/hair nets.
The best belly bombs in town!
35 min drive through time all white castle are so slow it's very disappointing because I love the food. I keep saying I'm never going back but keep giving them another chance thinking they might have changed. This it for me.
Absolutely disgusting. Everyone standing around hanging out and the dining room is straight nasty. No White Castle is not known for being clean but this was straight disgusting! Especially when people are being paid to hang out. Get your shit together. Won't be back to this location. Nastiest restaurant i think I've ever been in. White Castle should close this location or find new management for it. Totally unacceptable.
Food was fresh and the workers nice and the wait time was not bad
Went there late night. The night crew was very kind and made fresh great food. This team should make the company feel proud. Only thing I have bad is the inside looks like it hasn't been updated since it was built.
The employees here are very nice and helpful and they make sure that you enjoy your food.
There was no ice. No one said anything till we got to the window. It's 9 am I ordered three sausage breakfast sliders they asked if I wanted the egg and cheese. I was a little confused but said yes. I get home there is only cheese. If you didn't have eggs just say so if you don't have ice just say so when I am ordering. Don't charge me for things I'm not even getting. Honestly this location has been on a downhill trend for a while this is just the last straw for me.
Update: service here hasn't gotten any better as of 1/18/25 just got home food is Luke warm. Either was made hours ago and served to me at 7 pm or were thrown in A microwave and passed out the window. For the prices and portions thet should be able to make this when ordered. Honestly just not worth trying to go back here.
Greate job
always curbs that craving
Restaurantji Recommends
Good stuff for cheap
We'll, we didn't find Harold and Kumar? Haha!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Original Slider
Prices to high hamburgers are to little
Atmosphere: 2
Food: 2
Fast, friendly service! Food was perfect!!!¡
Atmosphere: 5
Food: 5
Service: 5
I ordered online and drove to the Cold Spring, KY location only to be told they didn’t get my order. The manager tells me that if I don’t order through the WC app then they don’t get them. The other online apps don’t work with the White Castle system??? Although I had paid for the food. The young, entitled, snotty, lazy, and careless manager was named Shayla. She seemed pretty clueless about what was going on and really didn’t care about me, the customer at all. I had to go through the online app and get a full refund. This will be the last time I ever try to eat at this nasty grease bucket of an establishment. It’s no wonder their busiest hours are after every other option is closed.
Atmosphere: 1
Food: 1
Service: 1
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