The worst customer service ever. I ordered food. Instead of the extra pickles, they didn't give me any and my Big Mac sauce was on the side of the burger instead of on top. Dryest burger ever. I called and called. Instead of answering they took the phone off the hook. I screen recorded over 10 mins of me trying to call after calling 3 times with no answer. They took the phone off the hook. That lead me straight to Google reviews and a phone call to corporate. All because something so simple as answering the phone and fixing the problem
Atmosphere: 1
Food: 1
Service: 1
April Gay
Absolutely 💯 % recommend! So clean inside. Best customer service 👌 👏 the person who took our order was so nice! Food was amazing! They were very helpful when we had questions! Ill be back for sure!
Atmosphere: 5
Food: 5
Service: 5
Danny Hammers
This is the best McDonald's I've ever been in... Harrodsburg being the worst. Everything was five star
Atmosphere: 5
Food: 5
Service: 5
Jeffery Carlson
I have not had a problem with this McDonalds although the new cashiers were slow at first, I had no complaints about the service for many were fast afterwards. Loved how compared to other places they are actually nice to you here. Have had some rude McDonald's but I have gone in the evening and morning and think this is the best out of them all.
Atmosphere: 5
Food: 5
Service: 5
Heavenlea Casey
Very friendly staff, excellent service! Thank you all so much!
Atmosphere: 5
Food: 5
Service: 5
Susie Newman
Food wrong as usual
Atmosphere: 1
Food: 1
Service: 1
Quentin Fibbe
The food is never correct when you get it if by the off chance it is correct its cold and looks like punched it the crew is sooooo rude the fact that they haven't closed this location yet is insane they need to revamp the staff If I was the GM I would be ashamed to have this location attached to my name
Atmosphere: 1
Food: 1
Service: 1
brian jennings
Go anywhere but here
Atmosphere: 1
Food: 1
Service: 1
fresh pizza
I came in to get the same order I get every Tuesday and the staff were very rude, the fries had a hair and an employee was visibly attempting to swat flies over the food.
Atmosphere: 1
Food: 1
Service: 1
Trevor Mannausa
Horrible service, don’t take the inner lane. We will be right with you… then two cars pass and you say hello, and they say someone will be right with you. Ridiculous
very slow service no one up front to take order stood for 10 mins before anyone realized
Atmosphere: 1
Food: 1
Service: 1
Shianne Dean
Worst McDonald’s said there over 25 minutes in drive-through they were not busy only had one other core in drive-through. And still did not get my order taken
Richard Helmus
The drive thru moved quickly and the staff were polite and courteous.
Atmosphere: 5
Food: 5
Service: 5
Favorite Turd
It's actually a very good McDonald's but I give 2 star because they do not provide FREE FLOWING WATER for the purpose of sanitizing philanges... Or hand washing as it's otherwise known. After using the restroom, I want to wash my hands but the motion activated faucet only dispenses water one spitful at a time. This is unacceptable! One must repeatedly do acrobatics in front of the motion sensor to get a spit of water. It wasted time to stand there flailing about trying to get water because the owners of this McDonald's are so MISERLY that they must conserve water that is NECESSARY for washing away feces and bacteria. Yikes! That is not a good thing considering people get food poisoning and hepatitis from unwashed hands. Y'all better get a screwdriver and adjust that setting on the faucet because the health department is gonna get involved if you fail to provide the water necessary for your employees and customers to properly wash their hands. Fix this issue and this review magically turns into a 5 star review because you do have very good employees. Otherwise, this review shall stay up as evidence for anyone who gets sick from this McDonald's. We all know why you're making the community of Danville get sick .... Because you want to save on your water bill. Come on McDonald's, that's foolish because a lawsuit will cost more than water. Wake up!
Atmosphere: 1
Food: 1
Service: 1
B Love
Quick, clean, nice employees, well made and bagged. I wish all the MickyDs were this nice.
The worst customer service ever. I ordered food. Instead of the extra pickles, they didn't give me any and my Big Mac sauce was on the side of the burger instead of on top. Dryest burger ever. I called and called. Instead of answering they took the phone off the hook. I screen recorded over 10 mins of me trying to call after calling 3 times with no answer. They took the phone off the hook. That lead me straight to Google reviews and a phone call to corporate. All because something so simple as answering the phone and fixing the problem
Atmosphere: 1
Food: 1
Service: 1
Absolutely 💯 % recommend! So clean inside. Best customer service 👌 👏 the person who took our order was so nice! Food was amazing! They were very helpful when we had questions! Ill be back for sure!
Atmosphere: 5
Food: 5
Service: 5
This is the best McDonald's I've ever been in... Harrodsburg being the worst.
Everything was five star
Atmosphere: 5
Food: 5
Service: 5
I have not had a problem with this McDonalds although the new cashiers were slow at first, I had no complaints about the service for many were fast afterwards. Loved how compared to other places they are actually nice to you here. Have had some rude McDonald's but I have gone in the evening and morning and think this is the best out of them all.
Atmosphere: 5
Food: 5
Service: 5
Very friendly staff, excellent service! Thank you all so much!
Atmosphere: 5
Food: 5
Service: 5
Food wrong as usual
Atmosphere: 1
Food: 1
Service: 1
The food is never correct when you get it if by the off chance it is correct its cold and looks like punched it the crew is sooooo rude the fact that they haven't closed this location yet is insane they need to revamp the staff If I was the GM I would be ashamed to have this location attached to my name
Atmosphere: 1
Food: 1
Service: 1
Go anywhere but here
Atmosphere: 1
Food: 1
Service: 1
I came in to get the same order I get every Tuesday and the staff were very rude, the fries had a hair and an employee was visibly attempting to swat flies over the food.
Atmosphere: 1
Food: 1
Service: 1
Horrible service, don’t take the inner lane. We will be right with you… then two cars pass and you say hello, and they say someone will be right with you. Ridiculous
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
very slow service no one up front to take order stood for 10 mins before anyone realized
Atmosphere: 1
Food: 1
Service: 1
Worst McDonald’s said there over 25 minutes in drive-through they were not busy only had one other core in drive-through. And still did not get my order taken
The drive thru moved quickly and the staff were polite and courteous.
Atmosphere: 5
Food: 5
Service: 5
It's actually a very good McDonald's but I give 2 star because they do not provide FREE FLOWING WATER for the purpose of sanitizing philanges... Or hand washing as it's otherwise known. After using the restroom, I want to wash my hands but the motion activated faucet only dispenses water one spitful at a time. This is unacceptable! One must repeatedly do acrobatics in front of the motion sensor to get a spit of water. It wasted time to stand there flailing about trying to get water because the owners of this McDonald's are so MISERLY that they must conserve water that is NECESSARY for washing away feces and bacteria. Yikes! That is not a good thing considering people get food poisoning and hepatitis from unwashed hands. Y'all better get a screwdriver and adjust that setting on the faucet because the health department is gonna get involved if you fail to provide the water necessary for your employees and customers to properly wash their hands. Fix this issue and this review magically turns into a 5 star review because you do have very good employees. Otherwise, this review shall stay up as evidence for anyone who gets sick from this McDonald's. We all know why you're making the community of Danville get sick .... Because you want to save on your water bill. Come on McDonald's, that's foolish because a lawsuit will cost more than water. Wake up!
Atmosphere: 1
Food: 1
Service: 1
Quick, clean, nice employees, well made and bagged. I wish all the MickyDs were this nice.
Atmosphere: 5
Food: 5
Service: 5
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