Honestly, it’s the little things. Love coming to this location because everyone is so nice and the service is always great. No complaints.
Caitlyn T
friendly employees, they always make my drinks exactly how I want <3
Roan Ames
Their coffee still tastes burnt, anybody saying its good either is lying or has no tastebuds
Jennifer Skinner
First time in 20 years I think, kept meaning to stop in finally did. First visit this location.
D P
I’ve been coming to this Starbucks for quite a while, in large part due to the convenience of its location. I can say, unequivocally, I won’t be going back. It’s worth it to make the drive to Berea or Richmond rather than use this store. I’m not sure where the issue is, poor staffing, or low staffing, but their wait times are quite literally never shorter than 10 minutes, and often are closer to 30. It’s a gamble as to whether or not they will be sold out of their popular items—as they often are for the majority of the week. The staff is, with the exception of one employee, regularly rude to their customers. One snarky comment can be ignored and chalked up to stress, more than one becomes a problem. Particularly when the customer is asking politely for information or assistance. Just go across the street to Chic Fil A, or the Richmond or Berea store: they’ll treat you like family, serve you quickly, and never make you feel like a burden for daring to make a purchase at their establishment.
STACY Hall
I love this Starbucks the workers are all so nice. Amy is my favorite, She is always smiling and so kind
Pamela Gilpin
I can make a better cup of coffee that doesn’t cost $10 at home. Just saying
Kay K
A male server was completely rude to a dear friend of mine who is challenged. I was there, watching and letting him handle it, my friend is a sweet well mannered fellow. The guy taking his order was impatient and had him step aside because "he was slowing things down". Our friend loves Starbucks and goes daily! He very recently moved to Danville Kentucky. He loved the folks at his Starbucks in Florida. It shook him up after years of having people at Starbucks become friends of his. Please speak with your employees. The people in line were upset and tried to let him finish his order. I feel sure you don't want this to happen again. Thank you
Atmosphere: 1
Service: 1
Donald “E-Z Lee” Lofton
Great 5 customer service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Venti Caramel Macchiato
CamsCantGame
I ordered a mint mocha Frappuccino and a vanilla latte and they handed me two hot hazelnut drinks I’m just beyond annoyed I was so looking forward to so drink. I rarely get to treat myself so thank you for ruining that rare moment for me.
It's 0730 and they aren't open. Says they should be, but they aren't.
Service: 1
Deviant Savage
The drinks are always good and done right at this location, unfortunately it is so busy you will be waiting in line more often than not. Service is usually good.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Venti Caramel Macchiato
Tina Wright
The workers at Starbucks handle the high volume of orders well! Keep up the great work
Atmosphere: 5
Food: 5
Service: 5
Victoria Dowell
Love their iced non-dairy salted caramel cookie matcha.
Honestly, it’s the little things. Love coming to this location because everyone is so nice and the service is always great. No complaints.
friendly employees, they always make my drinks exactly how I want <3
Their coffee still tastes burnt, anybody saying its good either is lying or has no tastebuds
First time in 20 years I think, kept meaning to stop in finally did. First visit this location.
I’ve been coming to this Starbucks for quite a while, in large part due to the convenience of its location. I can say, unequivocally, I won’t be going back. It’s worth it to make the drive to Berea or Richmond rather than use this store.
I’m not sure where the issue is, poor staffing, or low staffing, but their wait times are quite literally never shorter than 10 minutes, and often are closer to 30. It’s a gamble as to whether or not they will be sold out of their popular items—as they often are for the majority of the week.
The staff is, with the exception of one employee, regularly rude to their customers. One snarky comment can be ignored and chalked up to stress, more than one becomes a problem. Particularly when the customer is asking politely for information or assistance.
Just go across the street to Chic Fil A, or the Richmond or Berea store: they’ll treat you like family, serve you quickly, and never make you feel like a burden for daring to make a purchase at their establishment.
I love this Starbucks the workers are all so nice. Amy is my favorite, She is always smiling and so kind
I can make a better cup of coffee that doesn’t cost $10 at home. Just saying
A male server was completely rude to a dear friend of mine who is challenged. I was there, watching and letting him handle it, my friend is a sweet well mannered fellow. The guy taking his order was impatient and had him step aside because "he was slowing things down". Our friend loves Starbucks and goes daily! He very recently moved to Danville Kentucky. He loved the folks at his Starbucks in Florida. It shook him up after years of having people at Starbucks become friends of his. Please speak with your employees. The people in line were upset and tried to let him finish his order. I feel sure you don't want this to happen again.
Thank you
Atmosphere: 1
Service: 1
Great 5 customer service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Venti Caramel Macchiato
I ordered a mint mocha Frappuccino and a vanilla latte and they handed me two hot hazelnut drinks I’m just beyond annoyed I was so looking forward to so drink. I rarely get to treat myself so thank you for ruining that rare moment for me.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
It's 0730 and they aren't open. Says they should be, but they aren't.
Service: 1
The drinks are always good and done right at this location, unfortunately it is so busy you will be waiting in line more often than not. Service is usually good.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Venti Caramel Macchiato
The workers at Starbucks handle the high volume of orders well! Keep up the great work
Atmosphere: 5
Food: 5
Service: 5
Love their iced non-dairy salted caramel cookie matcha.
Expresso and black coffee.
Atmosphere: 4
Service: 5
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