Walked in into Baskin-Robbins waiting for a good 10mins and not one of the young workers knowledge or say I’ll be with you in a moment. I should go back and educate them on how to do customer service if the owner is going hire young people they need to teach them how to do customer service when people coming in Not ignore your customers because we’re the one who buying or picking up food or ice cream from the company.
Silvie E.
We ordered several cakes in the past and did so again for a milestone celebration. But this time the ice cream cake smelled and tasted freezer-burnt. We tried but it was inedible. First time this ever happened. First time I had no cake for my guests. Next day we called the store to inform them of this, the manager refused to believe there was a problem with the cake and wanted pictures ( how do you capture bad smell on camera?). At my insistence that there was something "off" with the cake, we were told to return the cake if we wanted a refund ( we did return it, because we weren't going to eat it, but really? There are Food Safety Regulations in place for a reason!). We got a refund, but no apology for the bad cake or the inconvenience, or that we had no cake for our celebration. We won't be back!
Dixie McGee
Staff was friendly, knowledgeable and very helpful. Super smooth ice cream and love all the flavor options!!
Melissa Smith
Ordered 2 milkshakes. One was butter pecan the other was pistachio l. We were about 8 to 10 minutes later than the time to pickup. These were the most nasty milkshakes I've ever tasted in my life. They tasted like watered down milkshakes. Asked for money back and they said we have to go through the app. Needless to say I will not order milkshakes from there anymore.
Lauren Drury
Employee was holding my waffle cone with her bare hand as she scooped🤮
Dustin Kiser
I come here regularly to pickup orders for Doordash. They are often out of a flavor or a particular item and don’t start any of the order until after I arrive, contact the customer, and get the substitution.
It’s frustrating to have to wait for them to make an entire order after arrival instead of just one item of said order.
During this visit I got the information from the customer and have now waited an additional 5 minutes for them to start making the order.
Karissa Moyla
Jen was able to help me get a last minute cake for my fiancés birthday! She gave me some different flavors/sizes and was able to do wiring on it all last minute. She communicated & even followed up after to make sure it was good. I really appreciate her and her time/commitment. Definitely would go back. If you do talk to Jen !
Atmosphere: 5
Food: 5
Service: 5
Fern Little-Johnson
Was denied a banana Royale in a waffle bowl (my go to order). But was allowed to orderca double scoop with bananas and a topping in a waffle bowl. What's the difference?
Service: 1
Tabatha Johnson
Everyone was very sweet and patient. Ice cream was delicious ?
xcorcordiumx
Went here and they didn't have half the ice cream on the menu. Needs better management.
Limited selection. Staff very much uninterested in their job. When we came in they were seated at tables with friends chatting loudly. We waited five minutes and neither of them so much as greeted us let alone got up to assist. We left and went elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Jason Horton
Terrible experience. There was a worker that came in and input their order on the screen and the staff proceeded to talk to them although I was waiting in drive thru. Worker came to window and I asked for a top for the ice cream they slammed the window in my face visibly upset that I asked.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Cappuccino Blast, Single Scoop, Oreo
Amber McKinley
I’ve been here 6-7 times in the last year had they are always out of several items.
Walked in into Baskin-Robbins waiting for a good 10mins and not one of the young workers knowledge or say I’ll be with you in a moment. I should go back and educate them on how to do customer service if the owner is going hire young people they need to teach them how to do customer service when people coming in Not ignore your customers because we’re the one who buying or picking up food or ice cream from the company.
We ordered several cakes in the past and did so again for a milestone celebration.
But this time the ice cream cake smelled and tasted freezer-burnt. We tried but it was inedible.
First time this ever happened.
First time I had no cake for my guests.
Next day we called the store to inform them of this, the manager refused to believe there was a problem with the cake and wanted pictures ( how do you capture bad smell on camera?).
At my insistence that there was something "off" with the cake, we were told to return the cake if we wanted a refund ( we did return it, because we weren't going to eat it, but really? There are Food Safety Regulations in place for a reason!).
We got a refund, but no apology for the bad cake or the inconvenience, or that we had no cake for our celebration.
We won't be back!
Staff was friendly, knowledgeable and very helpful. Super smooth ice cream and love all the flavor options!!
Ordered 2 milkshakes. One was butter pecan the other was pistachio l. We were about 8 to 10 minutes later than the time to pickup. These were the most nasty milkshakes I've ever tasted in my life. They tasted like watered down milkshakes. Asked for money back and they said we have to go through the app. Needless to say I will not order milkshakes from there anymore.
Employee was holding my waffle cone with her bare hand as she scooped🤮
I come here regularly to pickup orders for Doordash. They are often out of a flavor or a particular item and don’t start any of the order until after I arrive, contact the customer, and get the substitution.
It’s frustrating to have to wait for them to make an entire order after arrival instead of just one item of said order.
During this visit I got the information from the customer and have now waited an additional 5 minutes for them to start making the order.
Jen was able to help me get a last minute cake for my fiancés birthday! She gave me some different flavors/sizes and was able to do wiring on it all last minute. She communicated & even followed up after to make sure it was good. I really appreciate her and her time/commitment. Definitely would go back. If you do talk to Jen !
Atmosphere: 5
Food: 5
Service: 5
Was denied a banana Royale in a waffle bowl (my go to order). But was allowed to orderca double scoop with bananas and a topping in a waffle bowl. What's the difference?
Service: 1
Everyone was very sweet and patient. Ice cream was delicious ?
Went here and they didn't have half the ice cream on the menu. Needs better management.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Limited selection. Staff very much uninterested in their job. When we came in they were seated at tables with friends chatting loudly. We waited five minutes and neither of them so much as greeted us let alone got up to assist. We left and went elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Terrible experience. There was a worker that came in and input their order on the screen and the staff proceeded to talk to them although I was waiting in drive thru. Worker came to window and I asked for a top for the ice cream they slammed the window in my face visibly upset that I asked.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Cappuccino Blast, Single Scoop, Oreo
I’ve been here 6-7 times in the last year had they are always out of several items.
Best ice cream around!
Smoothies are too sweet .
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