Since I've been in Kentucky for the past two months for a job assignment, I heard very good things about the KFC in Kentucky, especially in E-town. However, my delivery order was just terrible; they did NOT have extra crispy flavor even though I ordered it about an hour earlier, the delivery was way later than expected, and the quality of chicken pieces were just terrible, just terrible. Some were either overcooked or must be from last night - I had to throw away 3-4 pieces for not being able to chew!!! Perhaps it was their off night and I was going to give it an another try, then I read their other reviews and decided "never again!!!"
Food: 2
Desiree Ramasamy
Erica is a great employee!!! The drive thru employee messed up on my order(no big deal at all) I called the store to ask to correct my order and fix it! Erica went above and beyond! She was very polite and apologetic! She sincerely apologized for the mess up and fixed it immediately! (They were extremely busy and things happen, but Erica made sure that all her customers were given what they ordered plus some)! Tip for the guy with a beard working drive thru though!! SLOW DOWN TAKING ORDERS! Let the customer finish their order and don’t rush them to the window. Ppl will wait for their food! I’ve worked/ran fast food/restaurants for over 15 years! Ppl Will pay and wait for what they ordered! Also make sure you are inputting the order correctly! Ppl will appreciate you for double confirming their order over making small mistakes and they have to come back to get what they ordered!
While traveling we stopped here at 7pm on a Sunday. There were only 3 employees in the entire restaurant. When we entered the restaurant there was only one other family in line. We waited for about 10 minutes to even get our order taken and then 30+ minutes for the food. The food was not made correctly. The restaurant is dirty, the bathroom is disgusting and in disrepair, and there was no soap available in the men’s restroom.
Additionally, there is a huge puddle the forms right in the area where the ramp entry is. The puddle is very hard to see when exiting and multiple people stepped in water totally soaking their feet. KFC should get this place cleaned up and staffed or shut it down. Based on other recent reviews, this is not an unusual experience.
Atmosphere: 1
Food: 2
Service: 1
HUnter Staples
The bathroom smells like mold and the food is not tasty it is too salty and not cooked properly and the workers are obviously on drugs and horrible service and food and they act like dicks when u order and there is was hair in my friends food
Atmosphere: 1
Food: 1
Service: 1
Boyd Lighting and Pools
Could not get anyone in the kitchen area to take my order. I stood at the counter for about 10 minutes. This is surprising since there are about thirty restaurants in the area. You think management would want to do something to stand out at KFC. I would start with customer service.
Tim Stoops
The place is clean and the food is on point. They always seem to be understaffed, so don't expect fast service. Have a little patience.
Atmosphere: 5
Food: 5
Service: 4
pico
Thanks for the souvenir and stories! KFC in Kentucky!
Michelle Bowen
This KFC is nicer than most. It is decorated with KFC history and decor. There are larger, family sized tables as well. It shares its space with Taco Bell. The staff are quite helpful and pleasant.
Not a good meal. Chicken was dry and overcooked. Gravy was scorched and had dark brown lumps in it. The only thing good was the Cole slaw. Sad how much this restaurant has fell back. Colonel Sanders has rolled over in his grave. You need to fire the entire staff. They didn't have some items and another customer ask for his money back walking out mad. I couldn't blame him. You give your order and wait forever to be told they are out of items. Sad place of business. I won't go back.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Cole Slaw
Tricia Wiley
The crew was very nice and working together the food was hot and didn't have to wait to long
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich
Brittany Metts
I've been a customer here for a while and I've noticed a huge change in the restraint. The food is alot better , the service is a little slow but they seem to have new crew training. The managers were nice and friendly and the food was amazing ! It looks better on the inside as well
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Secret Recipe Fries, Famous Bowl
Lisa Elwood
Great food, very friendly staff this morning. Best chicken in town!! Ordered 2 family meals and it was delicious!!
Disappointed in KFC, was excited to get a 2pc meal with thighs and they only chicken breast and/or wings. They had no chicken for any of the sandwiches which would have been my second choice and if you don’t like the wing like me there is an up charge for two breasts. I don’t believe in charging extra for the lack of options, maybe that’s just me but now I have to go somewhere else.
Since I've been in Kentucky for the past two months for a job assignment, I heard very good things about the KFC in Kentucky, especially in E-town. However, my delivery order was just terrible; they did NOT have extra crispy flavor even though I ordered it about an hour earlier, the delivery was way later than expected, and the quality of chicken pieces were just terrible, just terrible. Some were either overcooked or must be from last night - I had to throw away 3-4 pieces for not being able to chew!!! Perhaps it was their off night and I was going to give it an another try, then I read their other reviews and decided "never again!!!"
Food: 2
Erica is a great employee!!! The drive thru employee messed up on my order(no big deal at all) I called the store to ask to correct my order and fix it! Erica went above and beyond! She was very polite and apologetic! She sincerely apologized for the mess up and fixed it immediately! (They were extremely busy and things happen, but Erica made sure that all her customers were given what they ordered plus some)! Tip for the guy with a beard working drive thru though!! SLOW DOWN TAKING ORDERS! Let the customer finish their order and don’t rush them to the window. Ppl will wait for their food! I’ve worked/ran fast food/restaurants for over 15 years! Ppl Will pay and wait for what they ordered! Also make sure you are inputting the order correctly! Ppl will appreciate you for double confirming their order over making small mistakes and they have to come back to get what they ordered!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Chicken Tender, Gravy, Cole Slaw
While traveling we stopped here at 7pm on a Sunday. There were only 3 employees in the entire restaurant. When we entered the restaurant there was only one other family in line. We waited for about 10 minutes to even get our order taken and then 30+ minutes for the food. The food was not made correctly. The restaurant is dirty, the bathroom is disgusting and in disrepair, and there was no soap available in the men’s restroom.
Additionally, there is a huge puddle the forms right in the area where the ramp entry is. The puddle is very hard to see when exiting and multiple people stepped in water totally soaking their feet. KFC should get this place cleaned up and staffed or shut it down. Based on other recent reviews, this is not an unusual experience.
Atmosphere: 1
Food: 2
Service: 1
The bathroom smells like mold and the food is not tasty it is too salty and not cooked properly and the workers are obviously on drugs and horrible service and food and they act like dicks when u order and there is was hair in my friends food
Atmosphere: 1
Food: 1
Service: 1
Could not get anyone in the kitchen area to take my order. I stood at the counter for about 10 minutes. This is surprising since there are about thirty restaurants in the area. You think management would want to do something to stand out at KFC. I would start with customer service.
The place is clean and the food is on point. They always seem to be understaffed, so don't expect fast service. Have a little patience.
Atmosphere: 5
Food: 5
Service: 4
Thanks for the souvenir and stories! KFC in Kentucky!
This KFC is nicer than most. It is decorated with KFC history and decor. There are larger, family sized tables as well. It shares its space with Taco Bell. The staff are quite helpful and pleasant.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Gravy, Cole Slaw
Took well over 30 minutes to get food with only 4 other people in the store
Atmosphere: 1
Food: 1
Service: 1
A worker had their young kids there during lunch hours. Just a unnecessary distraction
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Fries
Restaurantji Recommends
Not a good meal. Chicken was dry and overcooked. Gravy was scorched and had dark brown lumps in it. The only thing good was the Cole slaw. Sad how much this restaurant has fell back. Colonel Sanders has rolled over in his grave. You need to fire the entire staff. They didn't have some items and another customer ask for his money back walking out mad. I couldn't blame him. You give your order and wait forever to be told they are out of items. Sad place of business. I won't go back.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Cole Slaw
The crew was very nice and working together the food was hot and didn't have to wait to long
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich
I've been a customer here for a while and I've noticed a huge change in the restraint. The food is alot better , the service is a little slow but they seem to have new crew training. The managers were nice and friendly and the food was amazing ! It looks better on the inside as well
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Secret Recipe Fries, Famous Bowl
Great food, very friendly staff this morning. Best chicken in town!! Ordered 2 family meals and it was delicious!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Gravy, Cole Slaw
Disappointed in KFC, was excited to get a 2pc meal with thighs and they only chicken breast and/or wings. They had no chicken for any of the sandwiches which would have been my second choice and if you don’t like the wing like me there is an up charge for two breasts. I don’t believe in charging extra for the lack of options, maybe that’s just me but now I have to go somewhere else.
Atmosphere: 2
Food: 1
Service: 1
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